Presentation at AGCCP 2016 in Evanston, IL.

1. Administrative Services
EVANSTON
ILLINOIS
AGCCP 2016
Social Media, Messaging & Bots –
What’s Next?
Luke Stowe
Digital Services Manager
May 12, 2016

2. Administrative Services
WHAT WE’LL COVER
• Current social media landscape
• Messaging apps & SMS
• Bots – what are they & some examples
• Build your own bot!
• Q&A
Housekeeping: Conversation is welcomed. Try to
tie back to 311, contact center, customer service.
Not Facebook 101. Contact me for training advice.

3. Administrative Services
AGCCP FAMILY

4. Administrative Services
POTUS TALKING EVANSTON

5. Administrative Services
CHATTANOOGA 2017

6. Administrative Services
SOCIAL MEDIA PLATFORM GROW

7. Administrative Services
FACEBOOK MESSENGER

8. Administrative Services
FACEBOOK MESSAGING SETTINGS

9. Administrative Services
FACEBOOK MESSENGER CODE

10. Administrative Services
FACEBOOK LIVE

11. Administrative Services
TWITTER
• Still the best customer service platform
• #1 news app in Apple store
• Important for media outlets & journalists
• Works best in conjunction with social media
management tools like HootSuite, Sprout Social,
Buffer, etc.
• Twitter Flight School
(https://twitterflightschool.com)

12. Administrative Services
PERISCOPE
• Live video streaming app
• Integrates with Twitter
• Now supports more than 24 hour archiving
• Periscope hit 200 million broadcasts on its 1st
birthday (and 1 million hours of live streams
every single day)

13. Administrative Services
LINKEDIN SHOWCASE PAGES
https://business.linkedin.com/marketing-solutions/company-pages/showcase-pages

14. Administrative Services
INSTAGRAM

15. Administrative Services
PINTEREST

16. Administrative Services
YOUTUBE

17. Administrative Services
SNAPCHAT
• Snapchat announces users are watching 10
billion videos a day on the app, up from 8 billion
in February.
• They also stated that more than 1/3 of
Snapchat’s daily users create Stories
(collections of photos and videos from the last
24 hours).
• Terrific platform for under 35 crowd, but will
continue to “age up”

18. Administrative Services
#SOCIALGOV STARS

19. Administrative Services

20. Administrative Services

21. Administrative Services
WHATSAPP

22. Administrative Services
KIK, LINE, VIBER, WECHAT

23. Administrative Services
AMAZON ECHO - ALEXA

24. Administrative Services
CONTACTING EVANSTON 311

25. Administrative Services
AFTERHOURS
MESSAGE

26. Administrative Services
SNOW BOT

27. Administrative Services
FUNDRAISING BOT

28. Administrative Services
RESTAURANT
INSPECTION BOT

29. Administrative Services
SLACK

30. Administrative Services
CNN, FB MESSENGER & NEWS BOT

31. Administrative Services
VIV (SIRI 2.0) VIDEO

32. Administrative Services
BOTS!