The document discusses organizational change and techniques for managing change. It defines organizational change as substantive modifications to aspects of an organization like work schedules, departments, management structure, design, or staffing. Change can be planned in anticipation of events or reactive responses. Key aspects of managing change include recognizing the need for change, establishing goals, diagnosing relevant variables, selecting change techniques, planning and implementing change, and evaluating. Common reasons for resistance to change include uncertainty, threatened interests, different perceptions, and feelings of loss. Techniques to overcome resistance include participation, education/communication, facilitation, negotiations, support, manipulation/involvement. Organization development aims to increase effectiveness through planned, organization-wide actions managed from the top.

1. Organizational change Lecture 12