1. Take Charge
Be a LEADER

2. Take Charge
– Introduction: One minute presentation
What do I do?
• Share expectations
• Share one interested fact about yourself
– Take Charge - Give feedback

3. • I am a business consultant / trainer
• I am an avid floral photographer

4. Take CHARGE
• This may make you wonder…And? So?
• … As leaders ‘You’ are the linking pin
between
Communication and Trust
Really!?!

5. Communication is
• … like a doughnut, it’s delicious when it’s
fresh and warm, but sometimes it’s cold.
Trust is
• … difficult to see the picture when you’re
inside the frame

6. Let’s get out of the frame and Take CHARGE …
1. Inspire, gain trust and support
2. Your words and tone matter
3. Benefit-based (W.I.F.M.)
4. Buy-in is essential
5. Stay on message
6. Influence and persuade

7. The way you communicate matters…
Message –
WORK smarter, harder and longer to accomplish
your objectives on time.”

8. A better message might be –
FOCUS on providing strong individual
contribution in order to accomplish our
objectives in a more timely basis.

9. Buy-in…
1. Address real or perceived need
2. Is need sufficiently strong
3. Emotions interfere with primary objective
4. FAB - emphasized features (facts)
more than benefits (emotions)
5. Plan on how to sell your ideas

10. 1. People want to know
• Information builds trust and reduce rumors/emotions
2. Communicate
• On message as to be interpreted constructively
3. Appear positive
• What does your demeanor project?
4. Speak to emotions
• Motivate, inspire, influence and persuade
5. Ask questions and listen
• Understand to be understood
6. Be aware
• Unguarded moments
7. Be authentic
• Be real
8. Give the ‘why and the what’ and the how to