4. HR Metrics - Examples Metrics that can give insight into what and why things are happening in The Company India 19. Metrics showing which recruiting sources provided the highest performing employees is a superior metric to a simple listing that groups all employees together. 20. Employee Relations The % of employees whose performance improves as a result of HR's efforts. % of employees with a poor/ great rating 21. Forced ranking of our managers satisfaction with HR as compared to other over head functions 22. Activity/ effectiveness of our Generalists (satisfaction, problems solved, people productivity) 23. Orientation program effectiveness (time to productivity) and satisfaction 24. Speed of HR program improvement/ obsolescence (% per year) 24. Usage of HR services (by department or program) 25. % of HR services shifted to self-service or to managers 26. % of HR information available on the Intranet 27. Globalization - % of services available internationally or 24 hours a day 28. Satisfaction of applicants and new hires 29. % of employees "certified" in their field (software or profession) 30. Training hours to employee ratio (40/80 split) 31. How has HR increased organizational capability and learning 32. How has HR changed the organization 33. Is HR easy to do business with? (Does HR have boundary less service and customer satisfaction? 34. % of HR that is offered as a fee for service or shared services. 35. "Mystery shopper" or random sampling with "testers" to assess the quality and accuracy of HR advice 36. New HR services, products or eliminated services

5. The HR Scorecard Metrics Define HR activities / systems How linked to business Deliverable Impact Process Is the HR department efficient and does it continually improve? Has HR done a competitive analysis (over-all and by function to see where HR needs to shift?) Is there evidence that putting more HR resources in an area dramatically impacts the business productivity and profitability ? Client Stakeholder Is the over-all HR strategy aligned with business strategy? What % of workforce moves internally each year between business units? Sales Manufacturing Distribution Are costs per employee of HR service below those of best competitors given an equal quality of service level? What percent of all corporate HR spending goes to India? Strategic Focus Is there evidence that strategy adequately shifts, as business needs change? Does HR Strategy reinforce Corporate values and culture? What is the over-all people strategy?