1. MARKETING MANAGEMENT 12 th edition 2 Developing Marketing Strategies and Plans Kotler Keller

3. Figure 2.1 The Value Delivery Process S egmentation T argeting P ositioning

4. Nike Creates Value

5. Improving Value Delivery the Japanese Way 0 customer feedback time 0 product improvement time 0 setup time 0 defects 0 purchasing time

6. 3 V’s Approach to Marketing Define the value segment = define customers and needs Define the value proposition Define the value network

7. Figure 2.2 Porter’s Value Chain

9. Benchmarks Organizational costs and performance measures Competitor costs and performance measures

10. Core Business Processes Market sensing Fulfillment management Customer acquisition New offering realization Customer relationship management

11. Wal-Mart’s stock replenishment process is legendary

13. Netflix’s Distinctive Capabilities

14. Figure 2.3 A Holistic Marketing Framework needs Broad-focused Width:phys-virtual Horizontal partnerships REALIGN

15. Challenges Facing CMO’s Doing more with less Driving new business development Becoming a full business partner

17. Figure 2.4 The Strategic Planning, Implementation, and Control Processes

19. Good Mission Statements Focus on limited number of goals Stress major policies and values Define major competitive spheres

20. Major Competitive Spheres Industry Products Market segment Geographical Competence Vertical channels 3M - DUPONT ST- JUDE SAES GETTERS HP GERBER ZARA P&G

21. GE’s breakthroughs in the process of desalination crosses multiple competitive spheres By 2015, two-thirds of the world will be water-stressed. Desalination plants like this one help to relieve water shortages.

22. Rubbermaid Commercial Products, Inc. “ Our vision is to be the Global Market Share Leader in each of the markets we serve. We will earn this leadership position by providing to our distributor and end-user customers innovative, high-quality, cost- effective and environmentally responsible products. We will add value to these products by providing legendary customer service through our uncompromising Commitment to Customer Satisfaction.”

23. Motorola “ The purpose of Motorola is to honorably serve the needs of the community by providing products and services of superior quality at a fair price to our customers; to do this so as to earn an adequate profit which is required for the total enterprise to grow; and by doing so, provide the opportunity for our employees and shareholders to achieve their personal objectives.”

24. eBay “ We help people trade anything on earth. We will continue to enhance the online trading experiences of all – collectors, dealers, small businesses, unique item seekers, bargain hunters, opportunity sellers, and browsers .”

25. Table 2.2 Product Orientation vs. Market Orientation We entertain people We make movies Columbia Pictures We supply energy We sell gasoline Standard Oil We improve office productivity We make copying equipment Xerox We are a people-and-goods mover We run a railroad Missouri-Pacific Railroad Market Product Company

26. Dimensions That Define A Business Customer groups Technology Customer needs

28. Figure 2.5 The Strategic Planning Gap TDK blank CDs

29. Figure 2.6 Ansoff’s Product-Market Expansion Grid

30. Integration: backward - forward - horizontal Diversification: related - unrelated (samsung - walt disney)

31. The Growth of Starbucks

32. Organizations Structure Policies Culture

33. Merging Corporate Culture?

34. Figure 2.7 The Business Unit Strategic Planning Process

35. SWOT Analysis Strengths Weaknesses Opportunities Threats

38. FedEx FedEx added Sunday deliveries based on customer requests and market demand

39. Figure 2.8 Opportunity Matrix

40. Figure 2.8 Threat Matrix

42. Porter’s Generic Strategies Overall Cost Leadership Differentiation Focus

43. The Star Alliance

44. Categories of Marketing Alliances Product or Service Alliances Promotional Alliances Logistics Alliances Pricing Collaborations

45. Feedback and Control