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Oracle crm Certification Courses
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Training | certifications | placements| support
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The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
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products remains at the sole discretion of Oracle.

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4. Global CRM Single Instance
• 1.5M Accounts
• 18M Contacts
• 24M Prospects
• 47M Marketing Responses
• 17M Sales Activities
• 18M Marketplace Accounts

5. Objective
• Global, consistent, streamlined,
and scalable campaign to
opportunity to quote processes
Approach
• Go Native – Go Fast
• Consolidation/Centralization
• Start Clean, Stay Clean
• Standards based Integration
• Drive value with BI
Global CRM Implementation
Optimizing Our Go-To-Market
Sales
Customer
Data
Marketing
Partners

6. Global CRM Single Instance Ecosystem

7. The 5+1 Formula for CRM Success
Governance Process
Data Quality
& Integration
User
Adoption
Business Intelligence
Strategy

8. Oracle apps crm online training in banglore
1. Leverage existing ERP and CRM
assets
2. Establish a Single Instance for BI
3. Deploy best-in-class BI
technology stack
4. Deliver role-based intelligence
5. Create a culture of intelligence

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Sales
• Executive
, VP, RM & Rep
Dashboards
• Territory Analysis
• Account Analysis
• Pipeline Analysis
• Lead Disposition
• Opportunity &
Forecast
Analysis
• Sales Activities
• Deal Alerts
• Win Ratio
Analysis
• Upsell /
Cross-sell /
Whitespace
Marketing
• Executive
Dashboards
• Budgeting &
Planning
• ROI & Spend
Analysis
• Pipeline
Contribution
Analysis
• List Building &
Segmentation
Analysis
• Campaign Lead
Analysis
• Campaign to
Deal Analysis
• Campaign
Effectiveness
• Campaign &
Event Analysis
• Opportunity
Source Analysis
IT
• Usage Metrics
• Time Metrics &
Analysis
• SR Analysis
• Project Analysis
• Patching
Analysis
One of the Largest Global Deployments of
• Siebel CRM 8.0 Analytics
• EBS R12 Analytics
Production Statistics
• 137 BI Subject Areas
• 6.8 Million Report Queries
• 3 TB Warehouse
Data Quality
• Data
Completeness
• DQ Trending
• Data Growth
• Data Profile
Alliances
• Executive
Dashboards
• Partner
Ordering
Analysis
• Partner
Effectiveness
• Channel
Management

10. Enterprise Reporting Architecture
EBS Global
Single Instance
SINGLE DATA DEFINITION
CUSTOMER
GLOBAL CORPORATE WAREHOUSE
BI Server
Ad-hoc
Analysis
Interactive
Dashboards
Detect &
Alert
Mobile &
Disconnected
Office
Integration Search Embedded
PRODUCT INDUSTRY GEOGRAPHY
Siebel CRM
Single Instance
Service
Single Instance
Planning &
Budgeting
External Data Sources
(e.g., D&B)

11. HR
Alliances &
Channels
Support
Education
Sales
Finance
Products
Marketing
IT LOB Teams
Analytics Engagement Model
Enterprise
Reporting IT
Tech Team
Define
Functional
Specs
Coordinate
Functional
Delivery
Centers of
Excellence

12. Advantages of BI Single Instance Deployment
Ad Hoc
Analysis
Executive
Dashboards
Operational
Intelligence
Performance
Management
360
Reporting
Analytics
Lower Cost
• Eliminated redundant data marts
• Standardized data definitions
• Standardized BI technology
• Shared infrastructure
• Economy of scale
• Maximum utility
Superior Solution
• Complete analytic capabilities
• Accessible to everyone
• Role-based BI apps
• Complete content
• Available 24x7
• High security
• 360° views

13. Success Factors
5
Focus on query performance6
4
3
2
1
Use pre-built applications to reduce costs
Power to the people – distribute the ability to create
Solid CRM transaction system and process foundation
Define and communicate BI strategy
Provide analysis and not just reports

14. Marketing Program
Results – Summary, Responses, Leads & Opportunities

15. Marketing Program
Comparison – Goals to Actuals

16. Pipeline
Progression – Current + Future 2 Quarters

17. Pipeline
At Risk – Proactive Focus & Planning

18. Forecasting
Submission Status – Management Productivity

19. Multi-Dimensional Forecasting
Comparison – Forecast & Pipeline by Product & Currency

20. Solution Landscape
Whitespace – Cross-sell & Upsell Strategy

21. Customer 360
Sales & Products Insight – Blending CRM, ERP & Support Info

23. Should you require any further
information please do not hesitate to
contact us
• http://www.oraclecourseonline.com
• -oracle apps crm online training
contact us:
• info@magnifictraining.com or +919052666559
• By Real Time Experts from Hyderabad,
• Bangalore
• ,India,USA,Canada,UK, Australia,South
• Africa.

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