Presentation at Mahara Hui 2017 by Shane Nuessler (University of Canberra) in Auckland, New Zealand, on 7 April 2017. YouTube presentation link can be found here: https://youtu.be/LX3itGzCW4A

1. The deep and meaningful of
requirements gathering
Mahara Hui 2017 keynote by Shane Nuessler

2. Is this really what we wanted? Or were we just not asked the right questions?
First: The opposite of deep and meaningful.

3. Having been invited to help gather
requirements for a redesign of FAD
Staff, studio, and
connecting spaces
I needed a way of getting to the
heart of what people wanted that
went beyond function. We needed
to ask the right questions!

4. But what does that mean?
In Practice? ●
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5. Enter:Experience
Centered Design
➔ The need
To generate wholistic understandings
➔ Requires careful attention
To the framing and selection of
questions using empathic enquiry
➔ To enable
Effective and Affective user centered
design
(Lim, Odom. 2009)

6. Meet Tim
He wants his
office to make
him feel
experimental,
innovative,
visible, accessible,
connected.

7. Meet Jane.
To her a studio space
means being collaborative
and flexible, with use of
open plans. They are
energetic, active spaces
that inspire and support
innovation.

8. The experiences we are looking for

9. Can this
approach can
be applied to
any human
experience?
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10. 10 systems make up the Virtual
Learning Environment at the
University of Canberra
BECAUSE OF THE
EXPERIENCE OUR STAFF
AND STUDENTS WANTED
WE PROCURED
THEM ALL
IN ONE GO

11. Wrap up activity: Compare the results
Which responses are
more helpful for
understanding what
makes a ‘good’
keynote? Open to all.
Can 5 people read out
their responses to the
first set of questions
Can 5 people read out
their responses to the
second set of questions

12. Try it for yourself!
I hope you can adapt this approach for use in
your own work to design and deliver the kinds
of experiences your users and stakeholders
are looking for.
If you want to read the paper by Lim and
Odom see:
Lim, Y., Odom, W. (2009). On the importance of
framing questions for user research in the
experience-centered design process. In
workshop proceedings of Building a unified
framework for the practice of eXperience
Design. CHI 2009 Conference on Human
Factors in Computing Systems. ( Copy)