2. Objectives
Define change.
Define change agent.
List characteristics of effective change agent.
List reasons of change.
List target of change.
Identify types of change.
List characteristics of change process.
3. • Discuss change theories :
Traditional change theories
Emerging Theories of Change
• Resistance to change
definition
Causes of Resistance to Change
Strategies to Overcome Resistance to Change
5. Moving from a known to unknown.
Is an alternation haphazard or planned to make
something different.
making something different from what it was
Definition of Change Agent:
Is a person skilled in the theory and
implementation of planned change
Definition of Change
6. Display leadership.
Trusted by others.
Empower others.
Manage conflict.
Understand change process.
Effective change agent characteristics in the
change
7. Reasons for Change:
Change occurs because of an intended effort by a
change agent to deliberately move the system.
Change in order to solve a problem.
Change to make work procedures more efficient.
8. Targets of change:
Change of knowledge.
Change of attitude.
Change of behavior.
9. Types of Change
(1) Planned Change (leading):
Is a change that results from a well-thought out and
deliberate effort to make something happen.
(2) Unplanned Change (by drift):
Is a change that unplanned and occurs as a result of an
imbalance in the system.
10.
11. Characteristics of Change Process:
Is a natural social process.
Involves individuals, groups, organizations and society.
Is constant and accelerates at various rates
Is inevitable and unpredictable.
Varies from high complexity to low complexity
12. CHANGE THEORIES
A) Traditional change theories:
Lewin’s force-filed Change Model theory (1951).
Lippitt's phase model theory (1958).
Havelock`s model theory(1973)
Rogers`s theory (1995).
B) Emerging Theories of Change:
Chaos Theory
Theory Of Learning Organization
15. 1- Lewin’s force-filed Change Model theory (1951):
Lewin provides a social-psychological view of the change process.
He sees behavior as a dynamic balance of forces working in opposing
directions.
Driving forces vs. Restraining forces.
Status quo level is the person balanced state or state of equilibrium
between two forces. Process of change (phases)
18. 2-Lippitt`s phase model theory (1958):
This theory extended Lewin's theory, focused more on what
the change agent must do than on the evolution of change
itself:
1-Diagnose the problem
2-Assessment of the change agent`s motivation and
resources
19. 3. Selecting progressive change objective: Develop the
action plan
4-Choosing appropriate role of the change agent
5-Maintenance of the change .
6-Termination of the helping relationship
20. 3-Havelock`s model theory (1973):
This theory is also modification of Lewin’s theory; Havelock
describes an active change agent as one who uses a
participative approach.
Six steps:
1. Building a relationship.
2. Diagnosis the problem.
3. Acquiring the relevant resources.
4. Choosing the solution.
5. Gaining acceptance.
6. Stabilization and self-renewal.
21. 4-Roger's planned change (1995):
Roger identified five phases to the adoption of change:
1. Knowledge: Establish the person's awareness about the
need for change.
2. Persuasion: a favorable or unfavorable attitude toward the
change forms.
22. 3 -Decision Evaluation: activities lead to a decision to
adopt or reject the change.
4 -Implementation: the change is put to use.
5 -Conformation and Adoption: accept new status
24. 1-Chaos theory(Chaos theory(McDaniel’s (1996)):
Margaret Wheatley, 1992 Look at an organization as a
living organism
Learn management from natural systems
Basic Premise : Self-organization
25. Chaos Theory Principles:
• Information access
• Relationships
• Self-reference (The organizations core identity or purpose)
26. Chaos Theory Assessment:
• Goes against many traditional beliefs about role of managers
• Requires educated, involved employees
• Requires change in communication methods
• Clear vision/joint purpose is crucial
27. 2. Theory of learning(Peter Senge (1990):
Organization Emphasize that the core of the learning
organizations based on five "learning disciplines" lifelong
programs of study and practice
1- Personal Mastery:
Learning to expand our personal capacity to create the
results we most desire.
28. 2- Mental Models:
Reflecting on, continually clarifying, and improving our
internal pictures of the world.
3- Shared Vision:
Building a sense of commitment in a group by developing
shared images of the future we seek to create.
29. 4-Team Learning:
Encouraging conversational and collective thinking skills.
5 -System Thinking:
A way of thinking about and understanding the forces and
interrelationships that shapes the behavior of systems.
30. Resistance to change
Efforts by employees to block the intended change.
Causes of resistance:
Lack of trust.
Perception that change is not necessary.
Relatively high cost.
Fear of personal failure.
Threats to values and ideas.
31. Overcoming resistance:
Communication and education
Participation and involvement
Facilitation
Negotiation and agreement
Cooptation and manipulation
Power or coercive approach
32.
33.
34. Change Responses
(1) Human Side of Change:
Resistance
Innovators thrive on change.
Early adopters
Early majority
Late majority
Laggards
35. (2) Systems and Technologic Side of Change:
Emerge : as a signs of more less efficiency.
Initial response of confusion.
Periods of adaptation.
36. References
Esstenials of Nursing Leadership & Management Patricia Kelly,2010 Second Edition
CHAPTER 6 Change, Innovation, and Conflict 152-158
Leadership and Management Skills for Long-Term Care-Springer Publishing Company
(2008) page 92-105
Sullivan & Decker, 2005, p. 217
Marquis and Huston BL. CJ. (2006): Leadership roles and management function, 5th
ed., California State University, Chico California, P 71; P. 182.
Marquis and Huston BL. CJ. (1998): Management decision making for nurses, 3rd ed.,
California State University, Chico California.
Wise PY. (2007): Learning and management in nursing, 4th ed.,, Texas Tech University
health services center Lubbock, Texas.
https://www.prochange.com