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Service quality
1.
As our Competitive
Advantage
2.
Agenda What’s competitive
advantages ? What are customers looking for ? Customer Satisfaction Levels ? Closing
3.
Competitive Advantage
4.
Competitive Advantage BEST
AT? Why Customer Should Buy from YOU ? Compan y Competitive Advantage BEST AT
5.
What are customers
looking for ? Excellent Product Excellent Delivery System Excellent Service Mindset
6.
7.
Customers Satisfaction Levels
8.
Customers Satisfaction Levels Basic Expected Desired Surprising UNBELIEVAB LE! Criminal
9.
10.
11.
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Mustafa Makled
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