5. Habit One – Be Proactive
• Are we subject to our conditions?
(1) Genetic - ancestral control
(2) Psychic – mental control
(3) Environmental – product of our surroundings
7. Proactive Model
(Act or be Acted Upon)
Reactive Statement Proactive Statement
There is nothing I can do. I have not practical
alternative.
I can’t do that. I won’t do that.
I have to do that. I decided to do that.
How often do we communicate to our
client (or other) in a reactive way?
Do we have to?
8. Habit Two – Begin with the End in Mind
• How do you want to be regarded by those
attending your retirement (or funeral)?
– All things are created twice (mentally then physically)
9. ? -Centered Life
What have you centered
your life on?
Spouse, work, money,
social functions, self,
family, pleasure, friend-
enemy, etc.
10. Habit One puts the actor in charge
Habit Two begins the creation (mental)
Habit Three continues the creation
(physical)
This is the day-to-day, moment-to-
moment doing it
Habit Three – Put First Things First
11. Put first thing first/ Time
Management
• Where we spend out time tells us about
our priorities
• We should use our goals and priorities to
schedule our time
• Caution – time should be managed in
week chunks instead of daily chunks to
allow for variance
15. Quadrant IV (Trivia)
Busy work
Some mail
Some phone calls
Pleasant Activities
Not Urgent and
Not Important
Too Much Time =
Irresponsible
Management
20. Planning Quad II Activities
Plan for a “people” dimension
Effective vs. Efficient – our relationships with
persons are gauged by effectiveness, not
efficiency
Plans require flexibility
Schedule tool is a servant, not a master
21. Getting Started
(1) Identify your roles (spouse, parent,
partner, lawyer, leader, supporter, etc.)
(2) Choose Goals for the Roles (at least some
of these goals should reflect Quad II
activities)
(3) Schedule
(4) Daily Adapting
What can you do
in the next 15
minutes?
22. Based on work of Getting to Yes
by Roger Fisher and William Ury
Many people/organizations see
world through a competition
paradigm
Employees do what gets counted
Habit Four – Think Win-Win
23. 6 Possible Outcomes
Win-Win: mutually
beneficial
Win-Lose: only one
party gets what they
want
Lose-Win: capitulation
(think Neville
Chamberlain)
Lose-Lose: revenge
driven
Win: winning party
does not care what
others want
Win-Win or No Deal:
mutually beneficial or
we seek elsewhere
25. Habit Five – Seek First to Understand,
Then to be Understood
This habit requires diagnosis (to understand)
Diagnosis requires effective listening
We spend years learning how to read, write
and speak, but not how to listen
“Intent to reply” is how most of us listen
(formulating a response while the other
person is speaking)
This is listening through our own paradigm
26. “Empathic Listening”
Listening with the intent to understand
Professionals need to understand the needs,
concerns and situation before recommending
a course of action…this requires empathic
listening
4 levels of competencies
27. 4 Level of Competency
a) Mimic Content
b) Rephrase the Content
c) Reflect the Feeling
d) Rephrase the Content & Reflect the
Feeling
28. Habit Six – Synergize
• Synergy = the whole is greater than the
parts, or the real definition of a team
• Trust is an indispensable element
• Diversity of viewpoint is an indispensable
element
30. Four Dimensions of Renewal
Physical
SpiritualMental
Social/Emotional
Nutrition
&
Exercise
Quad II
Activity
31. Four Dimensions of Renewal
Physical
SpiritualMental
Social/Emotional
Habit Two: Begin with the End in Mind
Serving others leads to centered-existence
32. Four Dimensions of Renewal
Physical
SpiritualMental
Social/Emotional
Challenge
your mind!
33. Organizational Renewal
Physical renewal is typically financial but can
also include employee wellness programs
Spiritual renewal can include re-inspiration of
the employee to engage the agency mission
Mental renewal is the opportunity to take on
news challenges and training
Social-emotional renewal is dependent on
the employees’ sense of justice
