Cleaning method statements 2004 uk

37
The NHS Healthcare Cleaning Manual
This section of the Manual contains detailed Method Statements for the most
‘common’ cleaning tasks carried out by cleaning service departments. The section
should be read, and applied, in conjunction with the notes shown below.
Important Notes for the Correct Implementation of the NHS
Healthcare Cleaning Manual
• Refer to Trust policy and Standards of Cleanliness in the NHS for
guidance on all cleaning processes, cleaning frequencies, colour-
coding, equipment, protective clothing, fluids and methods
• For all cleaning materials, fluids, electrical and mechanical machinery,
always refer to manufacturers’ instructions
• Cleaning equipment used, must be safe and appropriate for each
application
• Ensure all equipment is clean and dry before starting procedure
• Plan work route and when necessary, remove furniture and
equipment
• Always use clean hazard-warning signs and position at the start of the
task where they are most effective and people will know cleaning is in
progress. Remove, clean and return to the storage area when the task
is completed and the floor is dry.
• When cleaning or using cleaning equipment, items must be checked
for damage or wear which would impair future use or endanger the
safety of any individual. If damaged do not use, report to supervisor,
label as faulty and remove from use.
• Ensure that portable appliance testing (PAT) has been undertaken in
the last 12 months. If not, do not use, remove and report to
supervisor/manager
Introduction to SECTION 5.0
Cleaning Method Statements
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The Method Statements have been designed to meet current Health and Safety,
and infection control requirements and dovetail with recommendations from
the British Institute of Cleaning Science and National Vocational Qualifications
regulations.
• On completion of machine safety checks briefly test each machine to
check it is in working order.
• When using electrical equipment a circuit breaker should be used.
Most organisations have in-built systems, check with Facilities and
obtain written confirmation that independent circuit breakers are/are
not required.
• When operating electrical machinery, always keep the cable behind
the machine
• When plugging a machine into an electric socket, make sure the
switch is in the off position
• Do not adjust or change the fittings on the machine when it is
plugged in
• Wear goggles when preparing cleaning solutions. Goggles should be
worn during processes when there is a likelihood of splashing for
example, when kneeling down scouring the floor
• A general rule of cleaning it to start cleaning at the highest point and
work towards the lowest; and from outside to the inside. Also to
work from the cleanest to the dirtiest.
• Never mix cleaning agents, as poisonous gases could result (refer to
manufacturers’ instructions and safety data sheets)
• Always ventilate any area where chemicals are used
• For Health and Safety reasons, always add the cleaning agent to
water, preventing the possibility of the cleaning agent being splashed
into the eyes.
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The Method Statements have been trialled in three hospitals and reviewed
by the Association of Domestic Management and British Institute of
Cleaning Science.
Each Method Statements comprise of four sections:
• Task
• Equipment Required
• Health and Safety
• Method

FLOOR CLEANING ................................................................................45
HARD AND SEMI-HARD FLOORS............................................................45
a) Dust Controlling........................................................................45
b) Mopping.....................................................................................47
Damp Mopping (single bucket/single solution) ..........................47
Damp Mopping (double bucket/double solution).......................50
Damp Mopping (spot)................................................................53
Flat Mopping..............................................................................55
c) Spray Cleaning ..........................................................................58
d) Ultra High Speed Buffing/Burnishing ......................................62
e) Floor Scrubbing.........................................................................66
f) Automatic Scrubber Drying......................................................70
g) Floor Stripping ..........................................................................74
h) Applying Polish..........................................................................78
i) Sealing .......................................................................................81
j) Stains .........................................................................................84
k) Suction Cleaning .......................................................................88
l) Water Extraction.......................................................................91
SOFT FLOORS....................................................................................... 94
m) Carpet Shampoo........................................................................94
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SECTION 5.0

GENERAL CLEANING............................................................................98
a) Damp Dusting...........................................................................98
Horizontal and Vertical Surfaces .................................................98
Lamp ........................................................................................101
Chair/Settee ..............................................................................103
Radiator....................................................................................106
Beds ........................................................................................108
b) Glass ........................................................................................110
Internal Glass and Mirrors ........................................................110
External Glass ...........................................................................112
c) High Dusting ...........................................................................114
d) Furniture Polishing .................................................................116
e) Walls ........................................................................................118
Wall Washing............................................................................118
Spot cleaning ............................................................................121
KITCHEN CLEANING..........................................................................122
a) Ice-Making Machine................................................................122
b) Manual Washing Up ...............................................................125
c) Mechanical Waste Disposal Unit ..........................................127
d) Microwave ............................................................................130
e) Ovens....................................................................................133
f) Refrigerator...........................................................................136
g) Sinks ....................................................................................139
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WASHROOM CLEANING ....................................................................141
a) Bath ....................................................................................141
b) Hand Wash Basin.................................................................144
c) Replenishing Consumables ....................................................147
Soap Dispenser..........................................................................147
Paper Towel Holder...................................................................149
Toilet Roll/Tissue......................................................................151
d) Shower .....................................................................................153
SANITARY CLEANING .........................................................................156
a) Toilet Area ............................................................................156
Bidet ........................................................................................156
Sluice ........................................................................................159
Toilet ........................................................................................162
Urinal........................................................................................165
SPECIALIST CLEANING......................................................................168
a) Curtain Changing.................................................................168
b) Isolation Clean......................................................................171
c) Steam Cleaning.....................................................................175
d) Terminal Clean of Vacated Room .........................................178
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Floor Cleaning
Hard and Semi-Hard Floors
a) Dust Controlling
Task
Equipment Required
Health and Safety
• Refer to Trust policy for guidance on all cleaning processes, colour-
• Several floor cloth should be used for the ward, a clean cloth for each
bed area
• Do not ever use a sweeping brush in a patient area
• All equipment should be left clean, dry and tidy in storage area after use
• Colour-Coded Dustpan and Brush
• Colour-Coded Dust Control System Floor Cloth/Mop
• Colour-Coded Gloves
• Colour-Coded Scraper
• Dust Control System Applicator Tool for example, Colour-Coded
Static Mop/Impregnated Mop
• Warning Signs
Dust Controlling
45
FloorCleaning–HardandSemi-HardFloors

Method
1. Wash hands and put on gloves
2. Display the warning signs in the area, ensuring all signs are visible
3. Attach the floor cloth/mop to the dust control tool
45. Pick up all large items of litter, for example, crisp packets, tissues
5. Use a scraper to remove any chewing gum from the floor area
6. Starting with the edges, dust the area using an overlapping
figure-of-eight (8) pattern
7. Dust from the furthest point and work towards the door
NOTE The floor cloth should be kept in contact with the floor at all times
8. When the floor cloth/mop is full, remove and dispose
9. Replace with a new floor cloth/mop and continue the process
10. Use a dustpan and brush to remove remaining particles
11. Dispose of the cloth when the task is completed
12. After use, all equipment should be checked, cleaned, dried and
returned to the storage area
13. Remove gloves and wash hands
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b) Mopping
Task
Equipment Required
• Colour-Coded Bucket with Compatible Wringer
• Colour-Coded Mop Handle
• Colour-Coded Mop Head
• Cleaning Trolley
• Dust Control System (refer to the Dust Controlling Method
Statement)
• Laundry Bag
• Suction Cleaner (refer to Suction Cleaning Method Statement)
• Warning Signs
• Floor Cleaner
or General Purpose Detergent
Damp Mopping (single bucket/single solution)
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Health and Safety
Method
3. Dust control the floor (refer to the Dust Controlling method
statement) or suction clean (refer to the Suction Cleaning method
statement).
4. Prepare the cleaning solution in a well-ventilated area (refer to
manufacturers’ instructions).
5. Attach the mop head to the mop handle
6. Submerge the mop into the cleaning solution and remove excess
solution from the mop in the Wringer
7. Mop the floor in 1-2 metre square sections
8. Mop edges of the floor with a straight stroke, use a figure-of-eight (8)
pattern, turning the mop frequently, leaving the floor as dry as
possible after cleaning the rest of the section.
• Work in small square sections to prevent over stretching
• Ensure the area is first Dust Controlled or Suction Cleaned
• When mopping a corridor, mop half first leaving a clearly identified
dry area for patients/ visitors to walk on
• Do not over-wet floor
• If mopping stairs, ensure area is cordoned-off and warning signs are
displayed
• All equipment should be left clean, dry and tidy in storage area after
use
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9. Avoid splashing other surfaces and remove any splashes that do occur
NOTE Regularly replace the mop head and water
10. On completion, remove mop head and place in a laundry bag
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Task
Equipment Required
• Colour-Coded Bucket x 2 with Compatible Wringer
Statement)
• Laundry Bag
• Warning Signs
• Floor Cleaner
Damp Mopping (double bucket/double solution)
50

Health and Safety
Method
statement).
manufacturers’ instructions), adding solution to one bucket and
filling the other bucket with water
• Work in small square sections to prevent over-stretching
displayed
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pattern, turning the mop frequently, leaving the floor as dry as
possible after cleaning the rest of the section.
9. When the mop is completely dirty, submerge into the second bucket
(water) and wring.
10. Avoid splashing other surfaces and remove any splashes that occur
NOTE Regularly replace the mop head and water
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Task
Equipment Required
Health and Safety
• Always use a warning sign ‘cleaning in progress’, position to be effective
• Dust Control System (refer to the Dust Controlling Method Statement)
• Laundry Bag
• Warning Signs
• Floor Cleaner
Damp Mopping (spot)
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Method
statement).
manufacturers’ instructions)
7. Spot mop the floor to remove stains/spillages, leaving the floor as dry
as possible
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Flat Mopping
Task
Equipment Required
Health and Safety
dry area for patients/ visitors to walk on.
• Do not over wet floor
• Laundry Bag
• Warning Signs
• Floor Cleaner
Flat Mopping
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Method
statement).
5. Attach the flat mop head to the mop handle
pattern, turning the mop frequently leaving the floor as dry as
possible
9. Avoid splashing other surfaces and remove any splashes that do occur
NOTE Regularly replace the mop head
displayed
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c) Spray Cleaning
Task
Equipment Required
Health and Safety
• Do not attempt this procedure unless you have been trained and
competently assessed
• Ensure hands are dry when plugging or unplugging electrical
machinery.
• Colour-Coded Labelled Spray Bottle
• Damp Mop System (Refer to the Damp Mopping Method Statement)
• Dust Control System (Refer to the Dust Controlling Method Statement)
• Floor Pad and Drive Disk/Board
• High Speed Machine
• Laundry Bag
• Warning Signs
• Floor Cleaner
Spray Cleaning
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Health and Safety
• When using electrical equipment, a circuit breaker should be used if
appropriate
• Always make sure to plug the machine into a free plug socket. If non-
available, ask a supervisor before unplugging any other machines
plugged in
• When changing or turning a floor pad, make sure the machine is
switched off, the handle raised and the machine laid down.
• Beware of an initial ‘slight kick’ in the High Speed Machine when it is
switched on.
• Always keep cable behind the High Speed Machine when operating.
• Check the power supply cables and plug for damage, report and label
if necessary, remove and do not use
• Do not use a dirty pad, the pad should be turned and washed when it
becomes dirty.
• Ensure the spray bottle is appropriately labelled.
• Always use a warning sign ‘cleaning in progress’, position to be effective,
• Ensure High Speed Machine is clean prior to use.
the last 12 months. If not, do not use, remove and report to supervisor
• Should the machine switch off automatically, refer to supervisor
• Do not store or transport the High Speed Machine with the floor pad
folded in the water tank.
• If the High Speed Machine vibrates or miss-handles, check equipment.
• All equipment should be left clean, dry and tidy in storage area after use.
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Method
1. Plan work route and when necessary, remove furniture and
equipment
4. Dust Control the area (refer to the Dust Controlling method
statement)
5. Damp mop if necessary (refer to Damp Mopping Method
Satatement) ensuring the floor is dry before spray cleaning.
6. Attach the floor pad to the High Speed Machine (refer to
8. Unwind cable and plug into a mains socket and a circuit breaker if
appropriate
9. Adjust handle to a suitable/comfortable height making sure arms are
straight.
10. Ensure the High Speed Machine is held firmly in contact with the
body and the cable is behind.
11. Switch the machine on (beware of initial “kick”)
12. Spray a fine mist of the cleaning solution over the floor area to be
cleaned, (one spray covers approximately 2-3 square metres of floor).
NOTE Do not over-spray the area as this can result in slippery floors.
13. Spray clean the floor area by moving the High Speed Machine in
continuous, small side to side movements.
14. On completion or if the floor pad is dirty, remove the floor pad and
place in a laundry bag.
15. With dry hands, remove the plug from the mains socket and re-wind
the electricity cable.
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16. When the area is completely dry, return the furniture to original
position.
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Note: Operator should spray more closely to
the surface to be cleaned to minimise
aerosols.

d) Ultra High Speed Buffing/Burnishing
Task
Equipment Required
Health and Safety
machinery
appropriate
• Damp Mopping (Refer to the Damp Mopping Method Statement)
• Dust Control System (Refer to the Dust Controlling Method Statement)
• Floor Pad and Drive Disk/Board
• Laundry Bag
• Ultra High Speed Machine (with or without Suction Unit)
• Warning Signs
Ultra High Speed Buffing/Burnishing
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plugged in
• Beware of initial ‘slight kick’ in Ultra High Speed Machine when it is
switched on
• Always keep cable behind the machines when scrubbing.
• If the Ultra High Speed machine has a suction unit, check the filter
and bag, replace if necessary
• Do not use a dirty floor pad, the pad should be washed when it
becomes dirty.
• Ensure Ultra High Speed Machine is clean prior use
the last 12 months. If not, report to supervisor
• Do not store or transport the machine with the floor pad folded in
the water tank.
• If the Ultra High Speed Machine vibrates or mis-handles, check
equipment
• .If you doubt that it is the correct floor for buffing/burnishing please
see your supervisor
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Method
1. Plan work route and when necessary, remove furniture and equipment
4. Dust control the floor (refer to the Dust Controlling method statement).
5. Damp mop if there is light soiling (refer to Damp Mopping Statement)
6. Ensure the floor is dry before buffing/burnishing.
7. Attach the drive disk/board and floor pad to the Ultra High Speed
Machine (refer to manufacturers’ instructions)
8. Unwind cable (if present) and plug into a mains socket and a circuit
breaker if appropriate.
straight
10. Ensure the Ultra High Speed machine is held firmly in contact with
the body and the cable is behind.
11. Switch the machine and suction unit on (beware of initial “kick”)
12. Start buffing/burnishing the floor by continuously moving the
machine side-to-side without over stretching, in a straight line
13. Buff/Burnish the edges first and fill in with overlapping passes
NOTE If Ultra High Speed Machine remains over one area, it may burn
the floor
14. On completion, remove the floor pad and place in a laundry bag
15. If the machine does not have a combined suction unit, Dust Control
mop the area (refer to the Dust Controlling method statement)
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position.
returned to the storage area.
19. Remove gloves and wash hands.
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e) Floor Scrubbing
Task
Equipment Required
• Colour-Coded Bucket
Statement)
• Edge Cleaning Tool and pad
• Floor Pad and Drive Disk/Board (Or Polypropylene Brush)
• Laundry Bag
• Scouring Pad
• Standard Speed Rotary Machine including Tank
• Warning Signs
• Floor Cleaner
Floor Scrubbing
(to be used in conjunction with Water Extraction Method Statement)
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Health and Safety
machinery.
appropriate
• Always make sure to plug the machine into a free plug socket. If
non-available, ask a supervisor before unplugging any other machines
plugged in
• Beware of initial ‘slight kick’ when the Rotary Scrubbing Machine is
switched on.
• Always keep cable behind the Rotary Scrubbing Machine when
scrubbing.
• Always use a warning sign ‘cleaning in progress’, position to be
effective
• Ensure the Rotary Scrubbing Machine is clean prior use
supervisor
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Method
1. Plan work route and when necessary, remove furniture and
equipment
statement).
5. Clean and prepare the floor edges using the Edge Cleaning Tool and
pad, if necessary
6. Attach the floor pad or polypropylene brush to the Rotary Scrubbing
Machine (refer to manufacturers’ instructions)
manufacturers’ instructions) and add to the Scrubbing Machine tank
appropriate
straight.
10. Ensure the Standard Speed Rotary Machine is held firmly in contact
with the body and the cable is behind.
11. Switch the machine on (beware of initial “kick”)
• Do not store or transport the Rotary Scrubbing Machine with a floor
pad folded in the water tank.
• If the Rotary Scrubbing Machine vibrates or mis-handles, check
equipment.
• Do not store the Rotary Scrubbing Machine on the base
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12. Start scrubbing the floor at a point furthest from the door in 5-metre
square sections, by releasing a small amount of the Floor Cleaner
solution.
13. Remove any excess water residue (refer to the Water Extraction
Method Statement) and splashes from skirting boards and walls
14. When cleaning a large area, always check floor pad regularly
NOTE Regularly replace the floor pad. For stubborn stains use a
scouring pad/abrasive pad
15. On completion, remove the floor pad and place in a laundry bag.
17. Empty the water tank (refer to manufacturers’ instructions)
18. If necessary, mop the floor with clean water.
position.
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f) Automatic Scrubber Drying
Task –Hard Floors
Equipment Required
Health and Safety
• Check battery level before use
• Automatic Scrubber Dryer
• Colour-Coded Cloth Colour-Coded Gloves
• Edge Cleaning Tool and Pad
• Floor Pad and Drive Disc/Board Board (Or Polypropylene Brush)
• Laundry Bag
• Scrubber Drier
• Warning Signs
• Floor Cleaner
Automatic Scrubber Drying
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machinery
appropriate
plugged in
• Ensure all parts of the machines are clean and dry before use
supervisor
• Ensure squeegee blade is free from debris and the overflow or float
valve is in place
• Periodically flush through clean water tank to remove stagnant water
• Ensure all water has been collected when machine is in action
• Remove any excess water (with mop or cloth if required)
• Ensure warning signs/lights are operating and functional
• Remove any excess water (with mop or cloth if required)
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Method
1. Plan work route and when necessary, remove furniture and equipment
4. Dust control the area (refer to the Dust Controlling method statement)
5. Clean and prepare the floor edges using the Edge Cleaning Tool and
pad if necessary
6. Attach the floor pad or polypropylene brush to the Automatic
Scrubber Drier machine (refer to manufacturers’ instructions)
7. Prepare the cleaning solution in a well-ventilated area ( refer to
manufacturers’ instructions) and add to the Scrubber Drier tank
8. Start scrubbing the floor at a point furthest from the door in 5-metre
square sections, by releasing a small amount of the cleaning solution,
ensure any extraction system is set correctly and switched on (refer to
manufacturers’ instructions). Do not under or over wet the floor
9. Move the machine forward and scrub the floor
NOTE Regularly check the clean water level in the Scrubber Drier to
ensure there is sufficient water in the tank and replenish as necessary
10. Regularly empty and replace the dirty water tank
11. Wipe any splashes from the skirting boards as required
12. On completion, remove the floor pad and place in a laundry bag
13. Empty the water tank (refer to manufacturers’ instructions)
14. When the area is completely dry, return the furniture to original position.
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g) Floor Stripping
Task
Equipment Required
• Damp Mop System (Refer to the Damp Mopping Method
Statement)
• Dust Control System (Refer to the Dust Controlling Method
Statement)
• Edge Cleaning Tool and Pad
• Floor Pad and Disk Drive/Board
• Floor Stripper
• Goggles
• Knee Pads
• Standard Speed Rotary Floor Machine
• Warning Signs
• Wet Pick-Up Machine
Floor Stripping
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Health and Safety
• Ensure hands are dry when plugging or unplugging electrical machinery.
appropriate
plugged in
• Always keep cable behind the Rotary Floor Machine when operating.
• Ensure the Rotary Floor Machine is clean prior to use.
• If the Rotary Floor Machine vibrates or mis-handles, check equipment
• Wear goggles when preparing cleaning solutions
• If there is a polish build up around the edges use a stronger stripper
solution and increase contact time
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Method
1. Plan work route and when necessary, remove furniture and equipment.
statement).
5. Remove old polish from floor edges and chewing gum using an Edge
Cleaning Tool/Scraper
6. Attach the floor pad to the Rotary Floor machine (refer to
7. Put on goggles
8. Prepare the Floor Stripper solution in a well-ventilated area (refer to
manufacturers’ instructions) and add to the Rotary Machine tank
9. Remove goggles
appropriate.
straight
12. Switch the machine on
13. Start stripping the floor at a point furthest from the door in 5-metre
square sections by moving the Rotary Floor machine in small side-to-
side, overlapping movements.
NOTE Regularly change the Floor Pad. Hard and semi-hard floors can
be damaged if the floor stripping solution is too strong and has a long a
contact time (refer to manufacturers’ instructions). Do not let the floor
dry while carrying out stripping
14. Use a Wet Pick Up Machine to remove the additional ‘slurry’.
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15. Ensure all polish has been removed and if there is any polish
remaining, re-apply the process.
16. On completion of stripping, allow the area to dry
the electricity cable
18. Damp Mop the floor with clean water to rinse and neutralise (refer to
the Damp Mopping Method Statement). Check the pH of the floor
covering with Universal Indicator Paper. The floor must be clean, dry
and neutral pH 7.
19. Dust Control the floor to remove any additional dust (refer to the
Dust Controlling Method Statement)
20. When the area is completely dry, return the furniture to original position.
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h) Applying Polish
Task
Equipment Required
Health and Safety
• Ensure that different floor polish products are not mixed together in
the bucket or on the mop.
• Do not spray clean for approximately 24 hours
• Be aware of a possible waxy effect following a seal being laid.
• Colour-Coded Flat Mop Head (Polish Applicator)
• Colour Coded Mop Handle
• Floor Stripping System (refer to the Floor Stripping Method
Statement)
• Laundry Bag
• Floor Polish
• Warning Signs
Floor Polishing – Vinyl Floor
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Method
3. Remove all furniture and equipment from the room (if possible).
4. Prepare the floor for polishing (refer to the Floor Stripping method
statement)
5. Pour a small amount of floor polish into the bucket
7. Place the mop head into the bucket, so that the floor polish is
absorbed onto the mop; do not submerge the mop.
8. When taking the mop out of the bucket it should not be dripping
9. The first stroke on the floor should be 15cm (6 inches) from and in
line with the wall, leaving a substantial line of polish, (the 6 inch -
15cm gap should be left around all the edges).
10. Work from the furthest point of the room to the door. Keep the mop
in contact with the floor at all times (lift only to re-apply polish).
11. Using the mop, draw floor polish across the room ensuring a uniform
amount is spread across the floor area, with no bare patches, streaks or
bubbles. Re-working of polish can be done with the mop up to 30-60
seconds after application to the floor to cover areas missed or ensure a
uniform coat. After this period do not touch
12. When the area is completed, allow it to dry. Do not walk on the area
until it is dry.
13. The second coat should then be applied (in the same manner as 8, 9
and 10) except the floor polish should be laid in the opposite direction
to the first coat using a clean bucket and mop head.
NOTE Ensure that different floor polish products are not mixed
together in the bucket or on the mop. Some polishes may require
buffing between coats (refer to manufacturers’ instructions)
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14. If a third coat is required, apply in the same manner as 8, 9 and 10, in
the direction of the first coat
15. On completion, remove the mop head and place in a laundry bag
position
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81
i) Sealing
Task
Equipment Required
Health and Safety
• Ensure that different floor seal products are not mixed together in the
bucket or on the mop
• If floor is worn / porous, discuss with supervisor the use of two coats
of floor seal first (refer to manufacturers’ instructions)
• Do not spray clean for approximately 24 hours
• Be aware of a possible waxy effect following a seal being laid.
• Dust Control System (Refer to the Dust Controlling Method
Statement)
• Floor Seal
• Floor Stripping System (refer to the Floor Stripping Method Statement)
• Laundry Bag
• Warning Signs
Sealing

Method
3. Remove all furniture and equipment from the room (if possible).
4. Prepare the floor for sealing (refer to the Floor Stripping method
statement)
5. Pour a small amount of floor seal into the bucket.
7. Place the mop head into the bucket, so that the floor seal is absorbed
onto the mop; do not submerge the mop.
8. When taking the mop out of the bucket it should not be dripping.
9. The first stroke on floor should be 15cm (6 inches) from; and inline
with the wall, leaving a substantial line of floor polish.
10. Work from the furthest point of the room to the door. Keep the mop
in contact with the floor at all times (lift only to re-apply seal).
11. Using the mop, draw floor seal across the room ensuring a uniform
amount is spread across the floor area. Ensure that all of the is floor
covered with no bare patches, streaks or bubbles. Re-working of floor
seal can be done with the mop up to 30-60 seconds after application
to the floor to cover areas missed or ensure a uniform coat. After this
period do not touch.
12. When the area is completed, allow it to dry. Do not walk on the area
until it is dry.
13. The second coat should then be applied (in the same manner as 8, 9
and 10) except the floor seal should be laid in the opposite direction to
the first coat using a clean bucket and mop head.
NOTE Ensure that different floor seal products are not mixed together
in the bucket or on the mop. Some polishes may require buffing
between coats (refer to manufacturers’ instructions)
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14. The third coat of floor seal should be applied (in the same manner as
8, 9 and 10). However, this coat should be up to the edge and applied
in the direction of first coat.
15. On completion, remove the mop head and dispose in a laundry bag.
position.
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j) Stains
Task
Equipment Required
Health and Safety
effective
• Try to remove stain before cleaning takes place.
• Check fabric for colour fastness, test in a less obvious patch
• Always use the mildest treatment first
• Colour-Coded Cloth/ Paper
• Laundry Bag
• Warning Signs
• General Surface Cleaner
or Chewing Gum/Graffiti/Adhesive Remover
Stain Removal
84

Method
Types of stains include:
• Chewing gum
• Oil and water based stains
There are two types of stain removal:
a) Physical method
b) Chemical method
a) Physical method
Absorption water based stains
2. Use a cloth or paper towel to absorb the liquid.
3. Display the warning sign over the stained area, until area has dried
4. Always start from the outer edge of the stain and work towards the
middle. This prevents the spreading of the stain.
5. Dispose of the cloth or paper towel when the task is completed
Friction removal water staining
2. This involves scraping, brushing, rubbing or scrubbing to remove
dried-on stains.
3. It is important to rub gently to avoid damage to the surface.
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4. Always start from the outer edge of the stain and work towards the
middle.
5. Display the warning sign over the stained area, until area has dried
NOTE never rub the stain into the carpet/fabric
Should the friction method not work use the chemical method:
b) Chemical method
2. Display the warning sign over the stained area, until the area has dried
4. Pour a small amount of the chosen cleaning solution onto the stain
5. Allow the cleaning solution to have contact time with the stain.
6. Using a scraper and cloth, start from the outer edge of the stain and
work towards the middle until stain is removed
7. Dispose of the cloth when the task is completed
86

87

k) Suction Cleaning
Task
Equipment Required
Health and Safety
• Always make sure to plug the machine into a free plug socket. If
non-available, ask a supervisor before unplugging any other machines
supervisor/manager, do not use, label as faulty and remove from use.
plugged in
• Before starting, carefully check the internal dust bag is not full and
does not contain potentially dangerous items, for example sharps. If
it is full, replace it with a new dust bag and check the internal filters
are clean and free from debris.
• Suction Cleaner (Cylinder or Upright)
• Suction Cleaner Attachment for example, Crevis Tool, Floor Tool
• Warning Signs
Suction Cleaning
88

Method
2. Display the warning signs in the area, ensuring all signs are visible.
3. Move furniture so the area to be cleaned is freely available. Manually
pick up all large items for example, crisp packets, tissues
4. Attach the appropriate tool onto the vacuum cleaner (refer to
appropriate
6. For floor cleaning, adjust the floor tool so that the bristles are:
a. Hard floor – Bristles down
b. Soft floor – Bristles up
7. Switch the vacuum cleaner on.
8. Start vacuuming the floor at a point furthest from the door, paying
particular attention to edges and corners in busy areas
9. Suction clean the floor in parallel, overlapping lanes all the floor area.
Several passes may be needed
• Always keep cable behind the machines when suction cleaning.
• Do not place cable over shoulder at any time.
• Place a safety sign over the lead/cable
• Report any issues with work area and/or equipment
89

10. Always finish in the same direction that the carpet pile runs.
11. On completion, re-wind the electricity cable
90

l) Water Extraction
Task
Equipment Required
Health and Safety
machinery
appropriate
• Attachment for example, Hose Wand
• Warning Signs
• Wet Pick Up Machine With Circuit Breaker
Water Extraction
(normally used in conjunction with scrubbing and stripping procedures or
if flooding occurs)
91

Method
1. Plan work route, when necessary, remove furniture and equipment.
appropriate.
5. Switch the machine on and ensure the cable is behind
6. Move the Wet Pick Up machine slowly over the liquid to remove it
from the floor
7. Use the attachment hose to pick up liquid under restricted areas.
8. On completion, or if the machine is full, switch the Wet Pick Up
machine off and empty the water in an identified disposal area.
the electricity cable
supervisor/manager, do not use, label as faulty and remove from use.
plugged in
• Check motor cut-out flow valve is free and movable.
• Ensure the Wet Pick Up machine is clean before use.
• Identify area and method of disposal of dirty water prior to starting
• Always stand on dry floor areas if possible, great care must be taken if
the floor is wet
92

10. Mop all small liquid patches remaining (refer to Spot Mop Method
Statement)
position.
returned to the storage area. Make sure the lid of the Water
Extraction machine is left open or taken off as appropriate to allow air
to circulate and avoid smells.
93

Soft Floors
m) Carpet Shampoo
Task
Equipment Required
Health and Safety
• Always keep cable behind the machine when carpet shampooing.
machinery.
• Colour-Coded Cloth
• Carpet Shampoo Machine
• Carpet Stain Remover
• Suction Cleaner with Crevis Tool (refer to Suction Cleaning Method
Statement)
• Warning Signs
• Carpet Deoderisor
• Carpet Shampoo
or Chewing Gum/Graffiti/Adhesive Remover
Carpet Shampoo
94
FloorCleaning–SoftFloors

Method
4. Suction clean the floor (refer to the Suction Cleaning method statement).
5. Test an area of carpet first for colour fastness, by spraying a small
amount of Carpet Stain Remover in an area not usually visible, then
wiping over with a cloth to see if colour comes out of the carpet (refer
to the Stain Removal method statement)
appropriate
plugged in
effective
the last 12 months. If not, report to supervisor/manager
• Ensure the Carpet Shampoo machine is clean before use
• Protect any furniture which cannot be removed
95

6. Prepare the carpet shampoo solution (refer to manufacturers’
instructions) in a well-ventilated area and add to the Carpet
Shampooing machine tank.
Note If there is an odour in the carpet, Carpet Deodoriser can be added
to the carpet shampoo solution. Pre-spray traffic lanes or heavy traffic
areas
appropriate.
8. Turn on the water and extraction switches of the Carpet Shampooing
machine
9. Start shampooing the carpet from the furthest edge, moving the
Carpet Shampooing machine slowly forwards and backwards in a
straight line on the area to be cleaned
10. Move the Carpet Shampooing machine across the carpet in parallel
overlapping movements.
11. Carry out 1 or 2 further passes over the same section using suction
only
12. For areas inaccessible to the carpet machine, use the crevice tool
attachment
13. When the area has been shampooed or if the dirty water tank of the
Carpet Shampooing machine is full, empty the dirty water tank in to a
sluice (refer to the manufacturers’ instructions)
14. On completion of shampooing, allow the area to dry
16. Suction clean the carpet (refer to the Suction Cleaning method
statement)
96

97

General Cleaning
a) Damp Dusting
Task
Equipment Required
Health and Safety
• Do not climb on furniture or overreach
use.
• General Purpose Detergent
or General Surface Cleaner
Horizontal and Vertical Surfaces
98
GeneralCleaning

Method
3. Place the bucket onto a cleaning trolley
4. Dampen or rinse a cloth in the cleaning solution
5. Remove items from the surface to be cleaned
6. To Damp Dust flat surfaces, wipe in straight lines cleaning the edges
first
7. If cleaning a bedside table, extend it and wipe underneath
8. Wipe the main surfaces in a figures of eight (8) pattern
NOTE Frequently turn the cloth and rinse in the cleaning solution.
Change the cleaning solution when it becomes soiled.
9. Use the chosen cleaning solution to remove any grease marks or
stubborn stains
10. Replace items on to the clean surface After use, all equipment should
be checked, cleaned, dried and returned to the storage area. Dispose
of cloth.
99
GeneralCleaning

100
GeneralCleaning

TASK
Equipment Required
Health and Safety
• Beware of a hot bulb when handling the lamp
• Do not climb on furniture or overreach
use.
Lamp
101
GeneralCleaning

Method
4. Turn off the lamp.
5. Extend the lamp to full length.
7. Starting at the base, wipe all lamp surfaces excluding the bulb and
bulb fitting
Change the cleaning solution when necessary
stubborn stains
9. Leave the lamp to dry
10. Replace the lamp to original position.
11. Dispose of the cloth (refer to Trust policy) when the task is completed
102
GeneralCleaning

Task
Equipment Required
Health and Safety
• Beware of manual handling techniques when moving chair/settee
use.
• Suction Cleaner with Crevis tool (refer to Suction Cleaning Method
Statement)
Chair/Settee
103
GeneralCleaning

Method
4. Use a crevis tool attachment to clean debris between cushions refer to
Suction Cleaning method statement)
6. To Damp Dust flat surfaces, wipe in straight lines cleaning the edges
first. Start from the top of the chair working towards the base.
7. Wipe the main surfaces in a figures of eight (8) pattern
stubborn stains
104
GeneralCleaning

105
GeneralCleaning

Task
Equipment Required
Health and Safety
• Radiator covers should be removed prior to cleaning as required
use.
• Radiator Tool
Radiator
106
GeneralCleaning

Method
4. Dampen or rinse a cloth in the cleaning solution.
5. To Damp Dust flat surfaces wipe in straight lines cleaning edges first
6. Wipe main surfaces in a figures of eight (8) pattern.
7. Use a Radiator Tool to clean behind the radiator
stubborn stains
107
GeneralCleaning

Task
Equipment Required
Health and Safety
• If patient on bed seek permission from nurse in charge to pump up
bed, always ensure cot side up and explain to patient what you are
doing.
• Use Knee Pads if required to kneel on the floor when cleaning under
the bed
use.
• Knee Pads
Beds
108
GeneralCleaning

Method
3. Place the bucket onto a cleaning trolley.
4. Raise/ lower the bed to a convenient cleaning height
6. Wipe the bed framework, starting from the top working downwards to
the base and to the castor/ wheels
stubborn stains
8. Leave to dry
9. Lower/ raise the bed to the original position
109
GeneralCleaning

b) Glass
Task
Equipment Required
Health and Safety
• External window cleaning procedure can be used for internal glass
• Report any defects to your supervisor
• If cleaning an electric-movable door, then switch it off
• All equipment should be left clean/dry and tidy in storage area after
use
• Colour-Coded Cloths x 2
• Glass Cleaner
Internal Glass and Mirrors
110
GeneralCleaning

Method
2. Prepare the cleaning solution in a well ventilated area (refer to
3. Spray the Glass Cleaner or cleaning solution onto the cloth.
4. Wipe the glass surface, starting from the top and working down in a
figure-of-eight (8) pattern covering all of the surface.
5. Buff to a shine with a second cloth to remove smears
111
GeneralCleaning

Task
Equipment Required
Health and Safety
• Refer to Trust step ladder Health and Safety policy
• All equipment should be left clean/dry and tidy in storage area after
use.
• Colour-Coded Cloth or Applicator
• Colour-Coded Scraper/Non-Abrasive Pad
• Extension Pole
• Squeegee Blade
• Step Ladder
• Warning Signs
• Glass Cleaner
or General Purpose Cleaner
External Glass
112
GeneralCleaning

Method
1. Plan work route
4. Assemble the equipment and check for safety
6. Using the cloth or applicator apply the cleaning solution.
7. Using a Squeegee Blade, wipe the glass surface, starting from the top
and working down in a figure-of-eight (8) pattern. Use an extension
pole for windows beyond reach.
NOTE The Squeegee Blade should be wiped after each completed
stroke or if it is lifted from the surface
8. Use a scraper or non abrasive pad to remove stubborn stains.
9. Wipe the window frames with a clean colour-coded cloth.
113
GeneralCleaning

Dusting
c) High Dusting
Task
Equipment Required
Health and Safety
• Check pictures, hangings and clocks are secure
• Do not over-stretch when using the telescopic facility
• Do not climb on chairs
use.
• Colour-Coded Cloth Roll/Static Head
• Laundry Bag
• Telescopic Tool
High Dusting
114
GeneralCleaning

Method
2. Place the cloth or static head on the High Dusting tool and adjust to
the correct height
3. Hold the telescopic tool and draw the cloth roll/static head along top
surfaces; pipes, ledges around light fittings and window ledges
ensuring no dust falls down.
4. Replace the cloths/static heads when they become dirty
5. Dispose of the cloths (refer to Trust policy) when the task is completed
or if re-usable heads, place in a laundry bag
115
GeneralCleaning

d) Furniture Polishing
Task
Equipment Required
Health and Safety
• Report any defects to your supervisor
• All equipment should be clean and dry and tidy before use.
• Colour-Coded Cloths x 2
• Damp Dust System (refer to the Damp Dusting Method Statement)
• Furniture Polish
Furniture Polishing
116
GeneralCleaning

Method
3. Remove items from the surface to be cleaned
4. Damp dust all surfaces (refer to the Damp Dusting method statement)
5. Apply the furniture polish on to the cloth
6. Polish the furniture, wiping in overlapping straight lines
7. Buff to a shine with a second cloth
9. Replace items on to the clean surface
position.
117
GeneralCleaning

e) Walls
Task
Equipment Required
Health and Safety
machinery.
• Colour-Coded Goggles
• Abrasive Pad
• Access Equipment for example, Platform Steps
• High Dusting Equipment (Refer to the High Dusting Method
Statement)
• Masking Tape (To Cover Electrical Sockets)
• Plastic Sheeting (if required)
• Wall Washing Machine with Circuit Breaker
• Warning Signs
• General Surface Cleaner
Wall Washing
118
GeneralCleaning

appropriate
plugged in
• Ensure circuit breaker is in power socket before inserting a machine plug
• Always keep cable behind the Wall Washing Machine
effective
supervisor
• If possible, work from ground level rather than use access equipment
• Check access equipment carefully before use and when moving from
one area to another
• Cover electric sockets with masking tape
• Check the condition of the wall, paint or finish to ensure suitability of
cleaning agent
• Avoid splashes of General Surface Cleaner on furniture, curtains or floor.
• Report any damage to surfaces to your supervisor.
• Do not over stretch.
119
GeneralCleaning

Method
2. Put on goggles
4. Assemble the equipment and check for safety.
5. Cover the electric sockets with masking tape
6. Place dust sheets or plastic sheeting on floors, to protect from spillages
7. Remove furniture or cover with dust sheets
9. Ventilate the area
10. High dust to remove loose dust and dirt (refer to the High Dusting
method statement)
Clean the wall by: either
• apply the cleaning solution to the wall wiping from bottom to top,
allowing a short time for the cleaning agent to work. Then rinse-wipe
the wall from top to bottom, to leave the wall as dry as possible.
Or
• insert a circuit breaker into a power socket keeping the cable behind,
plug in a Wall Washing machine, then apply cleaning solution to the
wall working from bottom to top. Allow a short time for the cleaning
agent to work. Then rinse- wipe the wall from top to bottom, to leave
the wall as dry as possible.
11. Remove drips and runs as they occur.
the electricity cable when task is completed
120
GeneralCleaning

Spot cleaning
15. Rinse and wring out a cloth in the cleaning solution.
16. Wipe the soiled area from the outside of the mark towards the centre
17. Rinse with water
18. Remove drips and runs as they occur.
position.
121
GeneralCleaning

Kitchen Cleaning
a) Ice-Making Machine
Task
Equipment Required
Health and Safety
machinery
• Clean areas contaminated by your cleaning
• Report any malfunction or damage of equipment to
supervisor/manager
• Mop up any spillages on floor
use.
• Colour-Coded Cloths
• Non-Abrasive Pad
Ice-Making Machine
122
KitchenCleaning

Method
2. Disconnect the Ice-Making machine from the mains socket
3. Empty the ice bin and dispose of the ice
4. Transfer the ice to a freezer if necessary
5. Remove all detachable parts
7. Dampen or rinse a cloth in the cleaning solution and wring out well
8. Clean all surfaces of the bin including the dispensing area and
drainage area
NOTE Frequently rinse the cloth in the cleaning solution. Change the
cleaning solution when it becomes soiled.
9. Rinse with clear water
10. Pour some of the cleaning solution down the drain of the Ice-Making
machine to clean
11. Clean the overflow of the Ice-Making machine
12. Re-assemble the detachable parts correctly
13. Plug the Ice-Making machine into the mains socket and test for
correct operation
returned to the storage area. Dispose of the cloth (refer to Trust policy)
when the task is completed
123
KitchenCleaning

124
KitchenCleaning

b) Manual Washing Up
Task
Equipment Required
Health and Safety
• Report any damage/breakages
use
• Colour-Coded Cloth/Paper
• Abrasive Pad
• Polypropylene Scrubbing Brush
Manual Washing Up
125
KitchenCleaning

Method
2. Remove all residual waste from crockery and place in a waste container
3. Empty the sink of any utensils
4. Sort the items for washing into soil categories, (cleanest to dirtiest).
5. Pre-wash heavily soiled items first
6. Fill the sink with hot water, adding recommended General Purpose
Detergent (refer to manufacturers’ instructions)
7. Immerse soiled items into the hot cleaning solution water,
8. Transfer clean items to a rinsing sink and disinfect if necessary.
9. Rinse all items thoroughly and wipe with cloth/paper or leave to dry.
10. Clean sink, drainers, splashbacks, taps and plugs thoroughly, (refer to
the sink cleaning method).
11. Ensure all surrounding areas are clean and uncontaminated
126
KitchenCleaning

c) Mechanical Waste Disposal Unit
Task
Equipment Required
Health and Safety
plugged in
• Ensure the Floor Cleaning Machine is clean prior use
• Warning Signs
General Surface Cleaner
or Degreaser
Mechanical Waste Disposal Unit
127
KitchenCleaning

Method
2. Operate the waste unit to dispose of any residual waste.
3. Disconnect equipment from the mains socket.
4. Dismantle the waste disposal unit, (follow manufacturers’ instructions
or supervisors instructions)
7. Thoroughly wipe clean all detachable parts, rinse and dry.
8. Clean all the outer casing, pipes and cable thoroughly.
9. Clean the surrounding area and avoid further contamination.
10. Re-assemble the Waste Unit
11. Plug the Waste Unit into the mains socket and test for correct
operation.
• Ensure the Floor Cleaning Machine is clean prior use
128
KitchenCleaning

129
KitchenCleaning

d) Microwave
Task
Equipment Required
Health and Safety
machinery.
• Ensure all areas contaminated by cleaning are thoroughly cleaned
supervisor/manager
• Paper Towel Roll
General Surface Cleaner
or Degreaser
Microwave
130
KitchenCleaning

Method
2. Disconnect the microwave from the mains socket
3. Remove all detachable parts to a safe cleaning area
5. Thoroughly clean all detachable parts, rinse and dry.
6. Remove excess soil and food debris from the interior of the microwave
8. Clean all internal and external surfaces of the microwave, paying
particular attention to the corners and top
9. Rinse with clear water and dry with a paper towel roll.
11. Plug the microwave into the mains socket
13. Dispose of the cloth (refer to Trust policy) when the task is completed.
131
KitchenCleaning

132
KitchenCleaning

e) Ovens
Task
Equipment Required
Health and Safety
• When removing items beware parts of the oven could be hot
machinery
• Colour-Coded Gauntlet Gloves or Safety Gloves
• Goggles
• Mask
• Non-Abrasive Pads
• Plastic Sheeting (if required)
• Warning Signs
Degreaser
or Oven Cleaner
Ovens
133
KitchenCleaning

Method
2. Put on goggles and mask
4. Place plastic sheeting on to the floor, to protect from spillages
5. Switch the gas/electricity off
6. Ensure the equipment is at the correct temperature for the task
7. Remove all detachable parts to a safe cleaning area (or soak tank).
8. Remove internal shelves and panels
9. Remove excess soil
12. Thoroughly wipe clean all detachable parts, rinse and dry.
13. For stubborn stains/soil use oven cleaner/degreaser, (refer to
14. Pay particular attention cleaning inside of the oven, especially where a
hot oven is required.
• Ensure all areas contaminated by cleaning are thoroughly cleaned
supervisor/manager
134
KitchenCleaning

15. Allow sufficient contact time for the cleaning solution to soften soil.
16. Remove all cleaning solution from the surface, rinse and leave to dry.
17. Clean inside and outside of the oven and its immediate environment.
19. Re-connect the gas/electricity. Test for correct operation. Re-ignite,
pilot lights where necessary.
21. Dispose of the cloth (refer to Trust policy) when the task is completed.
135
KitchenCleaning

f) Refrigerator
Task
Equipment Required
Health and Safety
• Report any items of damage, heavy soiling and disrepair
• Report any signs of infestation
• Clean areas contaminated by your cleaning
• Mop up any spillages on floor
use.
Refrigerator
136
KitchenCleaning

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Cleaning method statements 2004 uk

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Cleaning method statements 2004 uk