2. 1. What the system does as a whole?
Flight reservation and ticketing system used by different types of
users based on their access level of participation to use the system
Client – Passenger
Authorized Flight Reservation Personnel
Ticketing Office Agent
Call Center Agent
Baggage Management that includes:
Baggage ticketing and marking
Baggage Tracking
Flight Seat Inventory Management
Message Delivery Management: Through email and SMS
Material Order Inventory Management
Administrative Module
3. 2. Transactions Covered, Queries, Reports
and Special Technology
Transactions:
Queries:
Booking of flight reservation
The system provides a querying that will be
able to a search form in a module to find a
specific record such as by:
Rebooking of flight reservation in terms of:
Moving of flight reservation date.
(Rebooking)
Changing of flight route. (Rerouting +
Rebooking)
Changing of passenger name
Excess baggage ticketing
Applying of charges and surcharges.
Issuance and reissuance of ticket
Collecting and computing of sales
Managing of system users
Operation Module
Booking Reference
Flight Ticket Reference
Hotel Ticket Reference
Tour Ticket Reference
Car Ticket Reference
Excess Baggage Reference
Flight Seat Inventory Reference
Pointing System Account ID
Administrative Module
Authorized User Access ID
4. 2. Transactions Covered, Queries, Reports
and Special Technology
Reports:
Sales report
Excess baggage Ticketing
Flight Tickets
Hotel Tickets
Tour Ticket
Car Ticket
Itinerary report
Special Technology:
Use of the E-mail and SMS Messaging for the passenger delivery of flight updates
and information
Use of bar coding technology to mark baggage
Use of the ticketless flight travel service
5. 3. Major difference from other similar system
The differences listed below are listed based on comparing the proposed project from the other
similar system that is also made by the students for a school project study:
1.
2.
3.
4.
5.
6.
7.
The system is not only capable of booking passenger. The system has the feature of booking different
type of passengers that needs special assistance. Therefore, the system gets a major difference on
this aspect
The system is capable not just by updating of booked flight reservation in a simple way. The system
specifically used the proper business process of updating the flight reservation of a passenger by
using the rebooking, rerouting, or the combination of rerouting and rebooking method
Cancellation of flight reservation is also in the business process, where the cases correspond in this
action applies which is the refund process
The system used the notification system where the special technology is implemented. The system
includes delivering the notification services to the passengers via email and SMS
The system has two different type of system interface which is the GUI or Object-oriented based
program and a console or command-line interface program. The system includes the feature of
including a console-based program in the system to have an alternative solution in case that the GUIbased system malfunctions.
The ticketing system used the case to case procedure in the system. It is in the business process of
processing flight tickets that includes the legal and proper issuance of ticket that is also based on the
IATA, and ICAO standards.
The whole system is based on the two (2) standards that are majorly followed by all the airline
company in their booking and ticketing system process.
6. 4. Integration with other system
Flight Reservation and Ticketing
Finance and Accounting
Flight Operation and Engineering
Marketing and Statistics
Customer Relationship Management
Crew Management
7. 5. Solution Architecture
Administrative Module
Baggage
Management
Client –
Passenger
Authorized
booking
personnel
Message
Delivery
Module
Material
Order
Inventory
Flight Seat
Inventory
Control
