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SharePoint Exchange Forum - How to Make a SharePoint Site Intuitive
1. How to Make a SharePoint
Site Intuitive
The Science of “Easy-to-Use”
Presented by Marcy Kellar
2. Your Speaker: Marcy Kellar
• Principal, SharePoint Soapbox
• Co-author of Beginning SharePoint Designer 2010
(Wrox, October 2010)
• Professor, Art Institute, Intro to User Centered
Design” and “Usability Testing.”
• Specialties include
– SharePoint – Over 7 years experience
– User experience design (UX)
– SharePoint Branding and UI customization
– Information architecture
– Web content management
– usability testing
Twitter: @marcykellar
Blog: http://thesharepointmuse.com
Linkedin: http://linkedin.com/in/marcykellar
3. What You Will Learn Today
• How to articulate and define “easy-to-use”
(and how to measure it)
• Fundamentals of user experience (UX) design
• Techniques and Tools used to design intuitive
sites
• Examples of intuitive and non-intuitive
solutions in SharePoint 2010
15. Defining Metrics
• What are you measuring?
– Time to Task?
– Completion?
– User Satisfaction?
• Be Specific
– %
– Seconds
16. Two Ways to Define/Collect
Metrics
• Qualitative – Users provide anecdotal
evidence; Informal; “feedback” Subjective
• Quantitative – Data. Scientific. Don’t Really
Need User. (Search Fails. 404s. Logs)
Objective
17. Better Than “Easy to Use”
• Administrators of the site should be able to add
content using the user interface after 1 30 min
session of training.
• Users should be able to access their profile data
through each tab of the profile web part without
training.
• Users should be able to upload a document
through the user interface in under 5 seconds.
• 80% of Users of the site should report satisfaction
with the site use
18. Part 1: Takeaways
• You must know who the user is before you
can define “easy to use”
• Define tasks without subjective terminology
• Metrics can be measured subjectively or
objectively
21. Defining the Intuitive Factor
What Your Users What You Want
Already Know Your Users To Do
Current Target
Knowledge Knowledge
22. Defining the Intuitive Factor
What Your Users What You Want
Already Know Your Users To Do
GAP
Current Target
Knowledge Knowledge
23. Defining the Intuitive Factor
What Your Users What You Want
Already Know Your Users To Do
GAP
Current Target
Knowledge Knowledge
Expectations Culture
24. Part II: Intuitive Takeaways
1. You must know what the user
knows to make something
“intuitive”
2. Narrowing the gap between what
a user knows and what you want
them to know makes a site
intuitive.
26. Step 1: Design Around Users
Expectations
• Get Inside Users Minds (Interviews)
• Know How Users Use the Web (Conventions)
• Follow Best Practices (Design Patterns)
• Develop Archetype Users (Personas)
27. Users spend most of their time
on other sites
Jakob's Law of the Web User Experience
32. First Law of Usability
• Don’t Make Me THINK!!
• Thought Bubbles = The
Moment When User is
Pulled Out of Task
• Buy Steve Krug’s book,
“Don’t Make Me Think”
35. Takeaways : Tips for Making a Site
Intuitive
• Design around users expectations
• Learn Design Patterns
• Follow Visual Design Best Practices
• Be Consistent
