Day2 Presentation

Day 2 Welcome Participants! September 2008

Shop Direct Group – Day 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Basic Order 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Log in – Secure Network ,[object Object],[object Object]

Log in – Select Correct Bookmark ,[object Object]

[object Object],[object Object],[object Object],Log in – IT Terms and User Information

Log in – Access Connect / Use of Group IT Facilities ,[object Object],[object Object]

Log in – Re-Opening the Application ,[object Object],[object Object]

Identifying & Verifying the Customer ,[object Object],[object Object],[object Object],[object Object],[object Object]

Take a Call ,[object Object],[object Object]

Input a Customer’s Detail ,[object Object]

Validate a Customer ,[object Object],[object Object],[object Object],[object Object]

Email Capture Email Address Capture Updating Opt in/out

Email Capture - Bounceback ,[object Object],[object Object],[object Object],[object Object]

Email Capture – Information Box ,[object Object],[object Object]

Email Capture - Options ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Email Capture – Address Provided ,[object Object]

[object Object],[object Object],Email Capture – Address Provided (Continued)

Email Capture – Opt Ins/Outs ,[object Object]

Email Capture – Marketing Offers ,[object Object]

Email Capture – Marketing Offers Opt in or Opt Out ,[object Object]

Email Capture – Update Button ,[object Object]

Email Capture - Completion ,[object Object]

Customer Tab – Change and/or Amend ,[object Object],[object Object],[object Object],[object Object]

Customer Tab – Update Address ,[object Object],[object Object]

Customer Tab – Update Customer Name and/or DOB ,[object Object],[object Object]

Account Tab - Littlewoods ,[object Object]

Account Tab – Littlewoods Direct ,[object Object]

Taking a Basic Order ,[object Object]

Jargon ,[object Object],[object Object],[object Object],[object Object],[object Object]

Objectives ,[object Object],[object Object],[object Object]

Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object]

Difference between first and first * ,[object Object],[object Object],[object Object],[object Object],[object Object]

Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Criterias ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Wrong Goods Received ,[object Object],[object Object],[object Object],[object Object]

Wrong Goods Received – Actual Statistics From 2007 ,[object Object],[object Object],[object Object],[object Object]

Wrong Goods Received – Thing To Do to Reduce Errors ,[object Object],[object Object],[object Object],[object Object],[object Object]

Intranet ,[object Object],[object Object]

Sales Review ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Rapport Building ,[object Object]

Rapport Building – Helpful Hints ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Open Ended Questions ,[object Object],[object Object]

Close Ended Questions ,[object Object],[object Object]

Probing Questions ,[object Object],[object Object]

What is a Feature ,[object Object]

What is a Benefit ,[object Object],[object Object],[object Object],[object Object],[object Object]

What about Features and Benefits ,[object Object],[object Object],[object Object],[object Object]

Close the Sale ,[object Object],[object Object],[object Object],[object Object],[object Object]

Questions & Answers ,[object Object]

Next Steps . . . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Day2 Presentation

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