The document discusses the challenges of marketing in the age of the customer and how to achieve customer-obsessed marketing. It recommends using an integrated online marketing suite centered around a customer data hub to coordinate cross-channel messaging, automate multi-step campaigns, and analyze marketing performance across the entire customer lifecycle. The vision is for customer lifecycle marketing systems that manage all customer interactions and help marketers build relationships, convert prospects, and measure ROI.
Hyperautomation and AI/ML: A Strategy for Digital Transformation Success.pdf
Automating and Optimizing Audience Engagement with a Customer Life Cycle Marketing System
1. The Age of the Customer:
Automating and Optimizing
Audience Engagement
2. Your Speakers
Jon Miller
VP and
Co-Founder
@jonmiller
Guest Speaker
Cory Munchbach
Analyst,
Forrester Research, Inc.
@corinnejames
3. Today’s Topics
• Welcome to the age of
the customer
• Challenges for today’s
marketers
• Getting to customerobsessed marketing
• What a “Customer Life
Cycle Marketing System”
looks like
#RevEngine
@jonmiller
4. Quick Housekeeping
• Chat box is available if you have any
questions
• We will be recording the webinar for
future viewing
• All attendees will receive a copy of the
slides/recording
• Twitter hashtag: #Marketo
#RevEngine
@jonmiller
24. Integrated Messaging defined
Communications coordinated across
channels and platforms that focus on
driving desired behaviors, improving
outcomes, and maximizing value for
customers and marketers.
36. Comparing with an ESP
Email Service Provider
Online Marketing
Sends mass emails
Tracks open rates and clicks
Easy to build landing pages and forms
Rich Behavioral Database
Website behavior tracking
Easy to create dynamic segments based on cross-channel behaviors
Powered by a smart marketing database (demographics, behaviors, transactions)
Multi-Channel Conversations
Easy to create multi-step campaigns with conditional logic
Intelligently delivers content with Smart Streams
Coordinate cross-channel interactions (direct mail, SMS, etc.)
Social sweepstakes and referral applications
Program ROI Analytics
Ability to define and measure a data-driven view of the buying cycle
Customizable time series reporting on marketing performance
Lead Management
Behavioral and demographic scoring to prioritize engagement
Comprehensive and flexible integration with CRM systems
ROI Analytics
Manage marketing budgets and forecasts seamlessly across teams
Measures impact of marketing programs on revenue
Ability to define and measure a data-driven view of the buying cycle
#RevEngine
@jonmiller
Marketing Automation
37. Sounds great, but I
have millions of
contacts!
#RevEngine
@jonmiller
39. Tweetable Takeaways
• We have entered the “Age Of
The Customer”
• Empowered buyers demand a
new level of customer obsession
• Customer obsessed marketing
requires integration
• The online marketing suite
integrates execution capabilities
around a central data hub
• Marketo’s vision has four
components: database,
automation, multi-channel
execution, analytics
#RevEngine
@jonmiller
@jonmiller
@corinnejames
#Marketo
40. Your Speakers
Jon Miller
VP and
Co-Founder
@jonmiller
Guest Speaker
Cory Munchbach
Analyst
cmunchbach@forrester.com
@corinnejames