IoT13: Etherios showcase
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An IoT13 presentation showcasing promising companies in the internet of things. Rob Faludi looks at the opportunities for integrating information from machines into business processes and how Etherios serves this market
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IoT13: Etherios showcase
- 1. © Copyright 2013 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute. www.etherios.com Twitter: @etherios Connecting Products Into The Enterprise
- 2. © Copyright 2013 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute. Safe Harbor Etherios, Inc. is a division of Digi International Inc. (the “Company”). Actual results, performance, or developments could differ materially from those expressed or implied by the forward-looking statements contained in this presentation as a result of known and unknown risks, uncertainties, and other factors including those identified in the Company's Form 10-K and other periodic filings with the Securities and Exchange Commission. 2
- 3. © Copyright 2013 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute. Digi International & Etherios A Proven and Trusted Partner Services: • M2M • Salesforce.com • Wireless Design • Advisory SaaS Offering: • Device Cloud by Etherios™ • The Social Machine® 600+ Employees deployed across the global 10/10 CSAT as surveyed by salesforce.com 40+ Consecutive quarters of profitability (DGII) 25 Years of tribal knowledge developing M2M solutions Global Presence 3
- 4. © Copyright 2013 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute. The Social Machine® Connects Products into the Enterprise 4 CONNECT GATHER AND MANAGE BUSINESS PROCESS IMPROVEMENT Predictive Service Asset Tracking Customer Portal Field Service Management
- 5. © Copyright 2013 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute. The Social Machine® Machine Connect™ Machine Process Builder™ Machine View™ Components of The Social Machine Create Cases, Custom Actions & Opportunities, Synchronize Devices, Send SMS & Email Alerts Continuous Status Updates, Download/Upload Files, Upgrade Firmware, Remote Restart Configuration Data Management SecurityAnalytics 5
- 6. © Copyright 2013 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute. Drive Business Value = 6 Save Time and Cost Proactively Identify Issues Increase Customer Satisfaction Increase Efficiency Improve Collaboration Resolve Issues Faster
- 7. © Copyright 2013 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute. Then… Now… Next… Reinvent Customer Service PASSIVE PROACTIVE PREVENTATIVE 7
- 8. © Copyright 2013 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute. Breakdown Existing Business Silos 8SALES SERVICE RESEARCH & DEVELOPMENT MANAGEMENT MARKETING
- 9. © Copyright 2013 Etherios, A Division of Digi International. All rights reserved. Customer confidential. Do not distribute. Thank You Learn more at www.etherios.com Contact us at sales@etherios.com
Notes de l'éditeur
- This is our safe harbor statement. We are a publicly traded company and as such today may be sharing some forward-looking information. You should not make financial investment decisions based on information provided here today.
- Etherios, is a division of Digi International.Digi International was founded over 25 years ago. We are a global organization with offices spanning North America, Europe and Asia.We are a publicly traded and have achieved over 40 consecutive quarters of profitability.Together, Digi International and Etherios, is the only organization that can offer you a full end to end M2M solution from antenna design, through cloud solution to CRM integration.
- The Social Machine is a cloud-based platform that connects your products into the Salesforce.com suite of CRM Platforms. Its goal is to create Customer Companies.This is made possible because we are accessing the raw machine data and marrying it to your core business processes.That machine data then seamlessly becomes part of all of your business conversations.
- Here's how it works: Machines have a lot to say, but to-date they have not been brought into the business conversation The Social Machine enables your machines to speak to you from anywhere in the world,automatically driving actions like scheduling service appointments. Connected machines can even resolve certain issues without any human intervention. Most importantly they create situational awareness throughout your organization.Here is a high-level overview of The Social Machine components that makes all of this possible:Machine Connect: This is how we connect data from your devices into the Device Cloud using the free Etherios Cloud Connector with any brand of hardware.Machine Process Builder: Encompasses 1) alarm configuration set-up in Device cloud and 2) Business process configuration set-up within the Salesforce Platform within The Social Machine AppExchange ApplicationMachine View: Report and Dashboarding capabilities to manage your devices from within Salesforce
- There are three overall results you can expect. The first is that Etherios is the only solution provider with a complete salesforce.com focused end to end solution that drives business value for our customersWith The Social Machine you will be:Saving time and costIncreasing customer satisfactionImprove collaboration across your various divisions
- Secondly The Social Machine can reinvent your customer service.With The Social Machine you know what is going on with a machine before your customer does. In fact rather than just providing proactive service, you are able to prevent problems from occurring in the first place, build better relationships with customers, thereby driving revenue growth. The Social Machine will help you focus on the customer.
- Finally, The Social Machine can break down business silos.Machine data is no longer just for Customer Service or Operations Machines can be linked into the Sales workflow to create opportunities for up-sell or cross-sell opportunitiesMachine data tells a customer story, and R&D can use that story to engineer better products for tomorrowThe same information can be folded into a nurture opportunity as part of the marketing campaign cycleAnd finally Management will see internal silos being broken down as the organization leverages machine data to build a stronger insight into their customers; putting them at the center of the conversation. And that's how the Social Machine can make you a customer company!