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IM       E2.0

© Acando AB
© Acando AB
Who knows what?
                  Anything new?
                                                    How to share?

   How to collaborate?

 When to
 contribute?


Where to find
stuff?




    © Acando AB
71% agree that it is easier
              to locate "knowledge" on
              the web than to find it within
              their internal systems.
              AIIM Industry Watch Collaboration and Enterprise
              2.0, 2009




© Acando AB
© Acando AB
The social web knows no borders

                        Anyone




        Anywhere       Internet    Anytime




                        Anything

  © Acando AB
What brings the social web to the workplace?



                       Your organization
 Changed information
  seeking behavior


  Consumerization
   of IT & mobility

                             You
      The Google
      Generation



    Social media




   © Acando AB
What is keeping Enterprise 2.0 from happening?



                       Your organization
 Changed information                           Ignorance &
  seeking behavior                          Lack of awareness


  Consumerization                          Habits & scepticism
   of IT & mobility                         to new practices

                             You
      The Google
      Generation                                  Power



    Social media                            Legacy & Reactive
                                                 IT Dept




   © Acando AB
Example: Out information seeking behavior is changing




 http://www.jisc.ac.uk/media/documents/programmes/reppres/gg_final_keynote_11012008.pdf

   © Acando AB
Lesson to learn

              We need to look at how the
              principles and technologies from
              the social web can improve our
              business performance by
              simplifying and encouraging
              communication, sharing and
              collaboration.

© Acando AB
“   Enterprise 2.0 is all about
                  using technology to bring
                  brains together effectively.

                  Andrew McAfee, Associate Professor,
                  Harvard Business School
                                                        ”

© Acando AB
Knowledge work is unpredictable

                 Context



  Ecosystem


  Enterprise
                       Knowledge-based          Structure-based
                            Work                     Work
          Team
                      (emergent structure)   (predefined structure)

   Individual

                                                                      Predicability
                             Low                     High


   © Acando AB
We need to collaborate beyond our strong ties

                            None


                        Potential Ties


                         Weak Ties



                           Strong
                            Ties




   © Acando AB
We need to collaborate beyond our strong ties

                             None
                          Collective
                         intelligence

                        Potential Ties
                         Connecting


                         Knowledge
                         Weak Ties
                         exchange


                           Strong
                        Collaboration
                             Ties




   © Acando AB
We need to collaborate beyond our strong ties

                               None
                            Collective
                           intelligence

                          Potential Ties
                           Connecting


                           Knowledge
                           Weak Ties
                           exchange


                 Forums      Strong
                          Collaboration
                               Ties

                                RSS




   © Acando AB
Major benefits of Enterprise 2.0



      Improve findability and discovery
         of information and people

       Increase capture and sharing of      Increased efficiency and
              (tacit) knowledge
                                             productivity, innovation,
                                            Improved decision-making,
     Collectively organize and maintain
        information and knowledge                   agility…


            Build collective intelligence




   © Acando AB
Enterprise 2.0 Mechanisms




    © Acando AB
6 key principles for creating value with Enterprise 2.0

           Freeform




   © Acando AB
6 key principles for creating value with Enterprise 2.0

           Freeform


           Usability




   © Acando AB
6 key principles for creating value with Enterprise 2.0

           Freeform


           Usability


          Openness




   © Acando AB
6 key principles for creating value with Enterprise 2.0

           Freeform


           Usability


          Openness


      Conversation




   © Acando AB
6 key principles for creating value with Enterprise 2.0

           Freeform


           Usability


          Openness


      Conversation


      Transparency




   © Acando AB
6 key principles for creating value with Enterprise 2.0

           Freeform
                          Good work!

           Usability


          Openness


      Conversation


      Transparency


        Recognition

   © Acando AB
A culture shift is needed


   Command-and-control            Trust-driven

                 Hierarchic     Network-oriented

       Heroes & experts       All contributions count

      Failure not allowed      Explore and create




   © Acando AB
…the millennials and Gen Ys
              are much more comfortable
              with social networking as an
              example....What we try to do
              is listen to them and go
              experiment.
              John Johnson, CIO Intel




© Acando AB
Key
                Enterprise 2.0
Enterprise 2.0 Mechanisms

                  mechanisms


   © Acando AB
1. LINKS


              Provide an     Improve
                                        Enable
              emergent     search and
                                        reuse
               structure    discovery




© Acando AB
2. TAGS


                            Increase        Show how
               Better
                         findability and   knowledge is
              metadata
                            discovery       organized




© Acando AB
3. SIGNALS

                                            Free up
              Notify about     Reduce
                                          capacity to
               changes as      human
                                           consume
              they happen      latency
                                          information




© Acando AB
4. SYNDICATION

                             Simplifies     Allows new
              Enables       sharing – in      kinds of
               reuse       close to real-   information
                               time         can emerge




© Acando AB
5. FILTERS


                 Avoid       Preserve
              information   information
                overload      security




© Acando AB
We should not throw away
              information that has a potential
              value just because we can’t afford
              to manage it like key assets.

              We can all help, as a collective, in
              managing all this information.

              Here are a few examples on how
              to do that.

© Acando AB
1              Use the people you know and trust, links and tags to filter
               out relevant information.




                                                                  Relevant
              Content tsunami                                     information
                                                  My Network




                                                  Links, tags




© Acando AB
2             Tag your own information and use tags created by the
              collective to find what you are looking for.




                          Search Result




© Acando AB
3             Collectively share, maintain and provide access to
              information via a shared space (wiki).




© Acando AB
4             Use syndication and signals to build ambient awareness
              about what goes in your work environments.



                                       Dashboard




               Team
               Blog
                        Project
                        Blog
                                  Project
                                  Wiki
                                            External
                                            Site




© Acando AB
Reuse and aggregate information from many sources with
5             mashups for actionable real-time information at your
              fingertips.




© Acando AB
Data in the hands of a
              few makes for order;
              but data in the hands
              of many makes for
              endless possibilities.
              Tara Hunt, “The Whuffie Factor”




© Acando AB

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Information Management Loves Enterprise 2 0

  • 1. IM E2.0 © Acando AB
  • 3. Who knows what? Anything new? How to share? How to collaborate? When to contribute? Where to find stuff? © Acando AB
  • 4. 71% agree that it is easier to locate "knowledge" on the web than to find it within their internal systems. AIIM Industry Watch Collaboration and Enterprise 2.0, 2009 © Acando AB
  • 6. The social web knows no borders Anyone Anywhere Internet Anytime Anything © Acando AB
  • 7. What brings the social web to the workplace? Your organization Changed information seeking behavior Consumerization of IT & mobility You The Google Generation Social media © Acando AB
  • 8. What is keeping Enterprise 2.0 from happening? Your organization Changed information Ignorance & seeking behavior Lack of awareness Consumerization Habits & scepticism of IT & mobility to new practices You The Google Generation Power Social media Legacy & Reactive IT Dept © Acando AB
  • 9. Example: Out information seeking behavior is changing http://www.jisc.ac.uk/media/documents/programmes/reppres/gg_final_keynote_11012008.pdf © Acando AB
  • 10. Lesson to learn We need to look at how the principles and technologies from the social web can improve our business performance by simplifying and encouraging communication, sharing and collaboration. © Acando AB
  • 11. Enterprise 2.0 is all about using technology to bring brains together effectively. Andrew McAfee, Associate Professor, Harvard Business School ” © Acando AB
  • 12. Knowledge work is unpredictable Context Ecosystem Enterprise Knowledge-based Structure-based Work Work Team (emergent structure) (predefined structure) Individual Predicability Low High © Acando AB
  • 13. We need to collaborate beyond our strong ties None Potential Ties Weak Ties Strong Ties © Acando AB
  • 14. We need to collaborate beyond our strong ties None Collective intelligence Potential Ties Connecting Knowledge Weak Ties exchange Strong Collaboration Ties © Acando AB
  • 15. We need to collaborate beyond our strong ties None Collective intelligence Potential Ties Connecting Knowledge Weak Ties exchange Forums Strong Collaboration Ties RSS © Acando AB
  • 16. Major benefits of Enterprise 2.0 Improve findability and discovery of information and people Increase capture and sharing of Increased efficiency and (tacit) knowledge productivity, innovation, Improved decision-making, Collectively organize and maintain information and knowledge agility… Build collective intelligence © Acando AB
  • 18. 6 key principles for creating value with Enterprise 2.0 Freeform © Acando AB
  • 19. 6 key principles for creating value with Enterprise 2.0 Freeform Usability © Acando AB
  • 20. 6 key principles for creating value with Enterprise 2.0 Freeform Usability Openness © Acando AB
  • 21. 6 key principles for creating value with Enterprise 2.0 Freeform Usability Openness Conversation © Acando AB
  • 22. 6 key principles for creating value with Enterprise 2.0 Freeform Usability Openness Conversation Transparency © Acando AB
  • 23. 6 key principles for creating value with Enterprise 2.0 Freeform Good work! Usability Openness Conversation Transparency Recognition © Acando AB
  • 24. A culture shift is needed Command-and-control Trust-driven Hierarchic Network-oriented Heroes & experts All contributions count Failure not allowed Explore and create © Acando AB
  • 25. …the millennials and Gen Ys are much more comfortable with social networking as an example....What we try to do is listen to them and go experiment. John Johnson, CIO Intel © Acando AB
  • 26. Key Enterprise 2.0 Enterprise 2.0 Mechanisms mechanisms © Acando AB
  • 27. 1. LINKS Provide an Improve Enable emergent search and reuse structure discovery © Acando AB
  • 28. 2. TAGS Increase Show how Better findability and knowledge is metadata discovery organized © Acando AB
  • 29. 3. SIGNALS Free up Notify about Reduce capacity to changes as human consume they happen latency information © Acando AB
  • 30. 4. SYNDICATION Simplifies Allows new Enables sharing – in kinds of reuse close to real- information time can emerge © Acando AB
  • 31. 5. FILTERS Avoid Preserve information information overload security © Acando AB
  • 32. We should not throw away information that has a potential value just because we can’t afford to manage it like key assets. We can all help, as a collective, in managing all this information. Here are a few examples on how to do that. © Acando AB
  • 33. 1 Use the people you know and trust, links and tags to filter out relevant information. Relevant Content tsunami information My Network Links, tags © Acando AB
  • 34. 2 Tag your own information and use tags created by the collective to find what you are looking for. Search Result © Acando AB
  • 35. 3 Collectively share, maintain and provide access to information via a shared space (wiki). © Acando AB
  • 36. 4 Use syndication and signals to build ambient awareness about what goes in your work environments. Dashboard Team Blog Project Blog Project Wiki External Site © Acando AB
  • 37. Reuse and aggregate information from many sources with 5 mashups for actionable real-time information at your fingertips. © Acando AB
  • 38. Data in the hands of a few makes for order; but data in the hands of many makes for endless possibilities. Tara Hunt, “The Whuffie Factor” © Acando AB