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2. NLP is a user manual for the brain
 If you bought a car or new gadget you would expect a
manual. You may be able to guess how things work but
that's more trial and error....
 That’s how we attempt to understand the brain..!!!
 Thankfully the NLP innovators have figured it all out and
can help us.
 Why just become excellent by accident when you can do it
quickly and easily and with more guarantee of success.
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3. “…the study of the
structure of subjective
experience.”
Richard Bandler
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The Ultimate
generalist’s toolkit

4. R.A.S.
V
A
K
O
G
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5.  Outcomes - Know what you want to achieve. Create precise,
well defined and realistic goals. Define Well Formed
Outcomes.
 Rapport – The ability to build a good connection and effective
relationship with others
 Behavioural flexibility – Ability to do something different, to
change what they are doing to get a different result; if that's
what they want. Remember, if you keep doing the same things,
you’ll keep getting the same results.
 Sensory Acuity - being able to notice yourself in relation to
another, being able to notice another's behaviours and what is
happening in a communication loop
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6. 1. Initiated and maintained by the individual (you)
2. Stated in the positive
3. Sensory Specific – VAKOG
4. Ecology Check
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7.  Learn to get on with everyone (you want to )
 Develop through use of sensory acuity, pacing,
leading, matching, mirroring.
 Learn to understand the other persons map
 People like people like themselves
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8.  If you keep doing what you’ve always done,
you’ll keep getting what you’ve always got.
 There are no difficult staff, just inflexible
managers.
 “Seek first to understand then to be understood”
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9. Representational Systems – senses - modalities
Visual Internal pictures, visualising, day dreaming and
imagining.
Auditory Used to listen internally, talk to yourself and
rehear sounds and voices of others.
Kinaesthetic Internal and external feelings of touch and body
awareness including balance and emotion.
Olfactory Remembered and created smells.
Gustatory Remembered and created tastes.
Communication comprises of 55% body language
38% tone of voice
7% content – the words used
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10. Draw a smiley face….

12.  Outcomes – Be clear about what you want, not what you
DON’T want……. Define Well Formed Outcomes.
 Rapport – The ability to build a good connection and
effective relationship with others
 Behavioural flexibility – Remember, if you keep doing the
same things, you’ll keep getting the same results. You
could be the difference that makes the difference…..
 Sensory Acuity – Calibrate sensory information (VAKOG),
listen for sensory predicates. Adjust and be aware of its
effects.
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“Every utterance is deficient,
It says less than it wishes to say.
Every utterance is exuberant,
It conveys more than it plans"
José Ortega y Gasset
 How language expresses our reality
 How changing the language changes the
experience
 How to utilise Meta-Model questions to get
better results
 Effective persuasion

14. Sample sentences
 “I can’t do public speaking”
 “I’m having problems with my relationship”
 “People say sales reps are too pushy”
 “I just don’t have enough time to….”
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15.  Example Questions
 How? What? When? Where? Who specifically?
 Who says? According to Whom?
 Everybody? Always? Never? Nobody? Nothing?
All? No one?
 What do you mean by that?
 Compared to whom? Compared to what?
 How do you know?
 What stops you? What would happen if you could?
 What would happen if you did? What would
happen if you didn’t?
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16.  Presuppositions – Directionalise your language
 You get what you ask for
 Embedded commands
 “you can begin to appreciate NLP more now…”
 Small words – but/and, try, why, yet
 Embedded questions
 “I’m wondering how much more interesting this is for you?”
 Negative questions
 “Don’t think about…”
 Truisms
 “As you read this out, it seems so obvious now”. 16
Language can be both a scalpel and a paint brush
It can be used to cut deeply with great precision
And…..
It can be used to brush over lightly with elegance

17.  What are they and how do they work?
 Anchors, triggers, markers…
 Anchors are sensory based
…….representational systems
 Anchoring is everywhere – Sex in the City clip
 Anchor exercise
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18.  Proof that feelings are easily changed
 Problems are mind-made
 Build confidence or motivation quickly
 Learn to harness resources
 step into your/their ‘ring of confidence’
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19.  Open courses in Birmingham
 In-house training
 Bespoke application & 1-2-1 sessions
 Licensed NLP Practitioner course
 Coaching course
 NLP Master-Practitioner
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