1:1 coaching, tools, and online coaching can help develop leadership skills. Coaching supports increased productivity and reduced employee waste and turnover. Tools like assessments of emotional intelligence and resilience help leaders improve self-awareness and relationships. An effective provider identifies leadership challenges, develops solutions like coaching and assessments, and delivers high-quality services.

1. Considerations to
Help Shape Your Future Leaders
Martin Crisp
Fit4Business Coaching

2. Covering...
• 1:1 coaching in leadership
development
• Tools to support
• Online coaching

3. Why use 1:1 coaching in leadership development?
Leadership
Coaching Effective coaching as part of a
leadership development
programme supports the ‘cycle of
success’ leading to increased
productivity
£
Operating profit/
colleague head

4. Why use 1:1 coaching in leadership development?
• 75% of workers waste almost 2 hours of
Leadership their working week due to inefficient
Coaching managers.. top factors were:
- unclear communication
- lack of support
- micro-management
- lack of direction
Chartered Management Institute, 2011
• 50% of motivation comes from an
individual’s environment, especially from
£ the leadership encountered
Operating John Adair
profit /
colleague • engaged employees are 87% less likely to
head leave the company
David MacLeod

5. 1:1 coaching: a clear structured approach
• The importance of ‘Contracting’
(agreeing exactly what the coaching
arrangement looks like) with the
commissioner is paramount when
setting up a potential coaching
programme
• Supporting psychometric tools can be
useful to support the coaching process
where appropriate. Examples are:
- MBTI profile
- ‘ie’ individual effectiveness
- 360 degree feedback

6. 1:1 coaching: a clear structured approach
• Clear objectives should be initially
agreed and regularly reviewed to
provide clarity around ROI
• Defined packages offer a clear
transparent pricing structure that could
include:
 on boarding session along with line
manager
 agreed no. of half day coaching
sessions
 all psychometric testing , reports &
de-briefs
 post session summaries and e mail
support

7. Tools to support - Building Individual Effectiveness (‘ie’)
Why?
• Analysis of service sector leaders &
senior managers identified significant
opportunities to develop the following
behaviours*:
- Regard for others
- Awareness of others
- Trust & conflict handling
• When star performers are compared
with average ones in senior leadership
positions, nearly 90% of the difference in
their profiles was attributable to EI
* taken from ‘A decade of Emotional rather than cognitive abilities**
Intelligence by Jo Maddocks, JCA Ltd
** Center for Creative Leadership

8. Tools to support - Building Individual Effectiveness (‘ie’)
• ‘ie’ is a tool that measures 16 areas of
personal & interpersonal effectiveness,
highlighting the opportunity for leaders
to develop their Emotional Intelligence
(EI)
• The ‘ie’ tool supports behavioural
change through effective management
of thinking and feelings to improve
relationships and business outputs
• EI of leaders has been shown to be more
TM
ie and the ie logo are trademarks of important than IQ
JCA (Occupational Psychologists)
Limited. JCA reserves all rights and is
the exclusive worldwide publisher
www.jcaEmotionalintelligence.com

9. Tools to support – Developing Personal Resilience
Why?
• Absence through sickness costs the
economy £13.4 billion per annum.
CBI
• Cost of work related mental illness in
2011was £28bn, 25% of the UK's total sick
bill.
NICE
• Engaged employees take an average of 2.69
days of absence per year v. 6.19 days for
those who felt disengaged.
MacLeod

10. Tools to support – Developing Personal Resilience
Resilience is the ability to overcome
setbacks and bounce back quickly at
minimum cost.
T The S-A-W system provides a framework to
develop personal resilience on leaders &
senior managers
• Structure to build real purpose, rituals and
goals that provide clear direction and focus
• Attitude to better understand self and
others to help get the job done
Well being to ensure there is enough ‘fuel in
the tank’

11. Online coaching
Features
• Offered either as a ‘stand alone’
programme or to compliment face to
face activity
• Downloadable modular programmes with
actions that can be completed and sent
back via a secure online platform to
coach for response
• Group sessions can be set up via a
webinar, whilst online forums are also
available to share experiences and ideas

12. Online coaching
Benefits
• Flexible for coachees as the programme
can be accessed anywhere, at any time
• Identifies common challenges via group
forums and discussions
• Environmentally friendly & cost effective
alternative to face to face coaching and
workshops

13. In summary a provider should...
• Identify the key leadership challenges
to support the delivery of your future
strategic plan
• Develop the right solutions and tools
to make it happen
• Deliver a high quality service offer to
help your leaders and senior
managers deliver for their customers