Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.

Designing Change for Sustained User Adoption

709 vues

Publié le

Organizational change management is one of the most overlooked and under-planned parts of many SharePoint implementations. You simply cannot afford to ignore the importance of this topic. Successful organizational change management is a critical component to ensuring the success of any SharePoint initiative.
In this session, we will discuss field-proven tactics to help your users make sense of the change that your SharePoint solution will inevitably bring into their daily work lives. You will learn a user adoption framework and some factors you should consider when planning your next SharePoint initiative. We will challenge the mindset that adoption can be driven, and embrace the concept of designing change for long-term sustainable cultural acceptance. By attending this session, you will be able to:

Design your own organizational change-management strategy
Understand how to foster user adoption
Understand how to engage and build solution champions
Build a communication plan
Apply field-tested strategies in your organization

Publié dans : Technologie
  • DOWNLOAD FULL BOOKS, INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y8nn3gmc } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Répondre 
    Voulez-vous vraiment ?  Oui  Non
    Votre message apparaîtra ici
  • Soyez le premier à aimer ceci

Designing Change for Sustained User Adoption

  1. 1. Designing Change Triggering Cultural Metamorphosis Michelle Caldwell – MVP, CSM, PMP,SSGB Avanade
  2. 2. DIRECTOR & REGIONAL LEAD Michelle Caldwell Mary.m.caldwell@avanade.com @shellecaldwell shellecaldwell.com
  3. 3. 2 3 4 5 1 Introduction Success Requirem ents Cultural Change Types of Adopter Motivation Considerati 6 Adoption Techniq
  4. 4. Introducti on
  5. 5. Failed Adoption “Strategies”
  6. 6. 6 143% 35% 0% 20% 40% 60% 80% 100% 120% 140% 160% With Excellent Change Enablement Program With Poor Change Enablement Program Projects’ ROI with Change Enablement Change Enablement Increases Project Success *Source: Change Management That Pays, McKinsey Quarterly, Number 4, 2012. According to McKinsey, an effective Change Enablement program in place increases a project’s ROI.* Every dollar spent on the project gains $0.43 Every dollar spent on the project loses $0.65
  7. 7. * Source: Accenture; examples based on interviews conducted with clients at large process & system integration programs. $10 Million Additional program costs and 6 month delay because the business stopped a process and system implementation due to lack of understanding of the value and ownership/buy-in. 20-30% Rework rate on normal daily tasks and poor quality due to insufficiently skilled employees. 80% Unplanned increase in resources for post go-live support to compensate lack of adequate go-live preparation and resources. $4 Million Additional costs spent on recreating training materials since initial training was poor and there is poor post-training support. 300% Increase in helpdesk call-volume after go-live due to poor enablement, requiring additional FTEs for ticket handling. Case study analysis indicates that when change is not managed well, there are impacts to key metrics 7 Why do we need Change Enablement?
  8. 8. Where do you Start?
  9. 9. How to Start a Movement – Lessons from a dancing guy
  10. 10. Who Should be Involved?
  11. 11. How do I Develop a Need to Change?
  12. 12. 12 What do I communicate? When? Who?
  13. 13. Requirem entsfor
  14. 14. 14 Investment Time Resources Money
  15. 15. 15 Seek Champions
  16. 16. 16 Think about what strategies fit
  17. 17. Compatibility Make Sure solutions are compatible with existing solutions
  18. 18. 18 Baby Steps Start gradually with small deployments/numbers
  19. 19. 19 Collect Feedback Implement Improvements Based on the End User Feedback
  20. 20. 20 Keeping things on track Communicate the Plan and the rationale for that plan
  21. 21. 21 Cultural Challenges Identify cultural challenges that will hinder adoption
  22. 22. Factors that Hinder Adoptio
  23. 23. Fear Factors •Loss of Control •Loss of Personal Value •Confusion of new tools •Anxiety about changing existing work processes
  24. 24. Factors that Support Adoptio
  25. 25. 25 Good Fit? review/ revise current processes before just blindly implementing current processes into the new system.
  26. 26. Resist the sink Link new functionality to specific problems or business goals, end users will see that the tool is just an enabler to achieving value or goals.
  27. 27. 27 Support In Place Remember that a defined escalation policy should be developed to ensure users are getting quick assistance.
  28. 28. Types of Adopter
  29. 29. 29 Innovators
  30. 30. 30 Early Adopters
  31. 31. 31 Early Majority
  32. 32. 32 Late Majority
  33. 33. © 2013, Information Control Corporation 33 Hanger Backs
  34. 34. Phases of Adoptio
  35. 35. Awarenes s Deployme nt Usage & Availability Ongoing Adoption GOAL GOAL GOAL GOAL Knowing & Understanding Acceptance & Wanting Mastering & self- belief Do & Keep Doing
  36. 36. Adoptio n
  37. 37. •Add value •Desire to contribute •Enjoy new things •Desire to do a better job Make the undesirable desirable
  38. 38. 38 Harness Peer Pressure •Celebrate success •Power of the community • I Don’t want to stick out • Role Models for Change • Fear of Criticism
  39. 39. 39 Design Rewards
  40. 40. 40 Motivation •Personal •Social •Organization
  41. 41. • Executive Blog • Entry Communication • Promotion Video • 1st Touch Event • Podcasts • Posters • Teaser Communication • Employee Productivity Home •Online/on-demand Training •New Employee Orientation •Tips & Tricks •Virtual Coach •SharePoint Sandbox •FAQ Personal
  42. 42. Social •Early Adopter •Webcasts •Viral Marketing •Roadshow •Executive Sponsorship •Super-User Community •Classroom Training •Lunch & Learn Training •Brown Bag Sessions •Auditorium Training •“Dear John” Letter •Biggest Loser Contest
  43. 43. Organizational •Awards Incentive •Super-user Community •New Employee Orientation •Newsletter • Podcasts • SharePoint Sandbox • Employee Productivity Home
  44. 44. Silent Storm Activity • For the next 3 minutes write down your favorite user adoption techniques on a post-it (1 technique/idea per post-it) • Once time has expired (3 minutes) please post the techniques you have written down on the post-its in the phase area in which it would be most helpful in supporting adoption • Once you have posted your ideas up on the whiteboards please take a seat so we can analyze our results
  45. 45. • Executive Blog • Entry Communication • Promotion Video • 1st Touch Event • Podcasts • Posters • Teaser Communication • Employee Productivity Home • Early Adopter • Webcasts • Viral Marketing • Roadshow • Executive Sponsorship • Teaser Communications • Online/on-demand Training • New Employee Orientation • Tips & Tricks • Virtual Coach • SharePoint Sandbox • FAQ • Classroom Training • Lunch & learn Training • Brown Bag Sessions • Auditorium Training • Awards Incentive • Newsletter • Employee Productivity Home • Dear John Letter • Biggest Loser Contest Sample List
  46. 46. Adoption Techniq
  47. 47. Promotional Video
  48. 48. Teaser Communication
  49. 49. On line – On Demand Training
  50. 50. Podcasts and Success Story
  51. 51. 51 Super-user Community Best Buy: The rise of the ninjas-a SharePoint 2013 user adoption story: http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC296
  52. 52. Dear John Letter • Write a “Dear John” letter saying goodbye to your old solution (ie. Intranet for example) • Share those letters company wide • Create a “Dear John” wall • Publish them on your current intranet • Run a contest and let others vote and pick their favorite • Share via social media (ie. Yammer/Sitrion) • Pay attention to what people say this will give you insight into what their hopes are for the future solution
  53. 53. Virtual Coach
  54. 54. Biggest Loser Content Contest • Challenge your site owners premigration/upgrade to a “Biggest Loser Contest” • Track the starting “weight” of each site and “ending” weight • Focus is on getting rid of old content/sites prior to upgrade/migration • Publish the results on your current intranet • You can have “weigh ins” if desired • Share via social media (ie. Yammer/Sitrion) • At the end have a “Biggest Loser” celebration and name the winner(s) and celebrate the success with entire group of site owners
  55. 55. 55 SharePoint Sandbox
  56. 56. DIRECTOR & REGIONAL LEAD Michelle Caldwell Mary.m.caldwell@avanade.com @shellecaldwell shellecaldwell.com
  57. 57. 2 3 4 5 1 Introduction Success Requirem ents Cultural Change Types of Adopter Motivation Considerati 6 Adoption Techniq
  58. 58. Thank You
  59. 59. References • Essential SharePoint 2013 Book • User Adoption Strategies Book • Roadmap for Collaboration Book • Shepherd's Guide for Users Book • 42 Rules for Successful Collaboration Book • Microsoft User Adoption Guide for 2013 • Additional Promotional Video - http://sco.lt/5iS5k9 • SPOT Promo Video - http://sco.lt/8fFlVh • Productivity Hub - http://www.microsoft.com/en-us/download/details.aspx?id=7122 • Discover SharePoint - http://www.discoversharepoint.com/ • Office 365 Customer Success Center - http://success.office.com/en-us • IT Unity – http://www.itunity.com • Microsoft Virtual Academy - http://www.microsoftvirtualacademy.com/ • TeckDog Training - http://tekdoginc.com/ • Pluralsight Training - http://www.pluralsight.com/

×