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Reimagine the Way Work Gets Done - SharePoint Fest Denver 2017

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Organizations with a Digital Workplace strategy in place are seeing vast improvements in: employee productivity (78%), increased revenue (70%) and new approaches to drive innovation (78%). Find out how to speed up business cycles and increase productivity to drive competitive advantage.

A successful digital workplace integrates social, mobile, analytics and cloud in an intelligent context that is tailored to the role and responsibilities of employees. The outcome focuses on driving the maximum increase in employee efficiency, performance and innovation. But what does the future look like?

Join me in this interactive session to find out what it takes to make the leap into the future of Collaboration

Session Highlights Include:
•Benefits of a digital workplace
•Growth powered by a high-performance workplace
•Digital Workplace Trends

Publié dans : Technologie
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Reimagine the Way Work Gets Done - SharePoint Fest Denver 2017

  1. 1. ©2017 Avanade Inc. All Rights Reserved. 1 Reimagine The Way Work Gets Done SharePoint Fest Denver 2017
  2. 2. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 2 Michelle Caldwell - NA Digital Workplace Lead PMP, CSM, SSGB, Certified Innovation Facilitator, MS MVP & Regional Director
  3. 3. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Introduction Digital Workplace Defined Low Hanging Fruit Digital Workplace Futures Digital Workplace Trends Benefits of a Digital Workplace Digital Workplace Platform Wrap Up Agenda
  4. 4. How do you define Digital Workplace ?
  5. 5. © 2016 Avanade Inc. All Rights Reserved. 52 “A digital workplace integrates applications with information and collaboration in an intelligent context that is tailored to the employee’s industry, role, location and tasks to create competitive advantage, increase productivity, reduce costs and speed up innovation.”
  6. 6. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. How do you adapt to the changing expectations of your existing and new workforce to attract and retain talent? Digital natives will have 20 different jobs and different careers in their lifetime5 What are the demands of the workforce of the future when up to 5 generations have to work together & collaborate? of the workforce will be millennials by40% and they could be working with their grandfathers 2020 What is the potential of a “liquid workforce in the cloud” for your financial institution? By 2025, 45% of workers will be contractors How can digital technologies empower the workforce and what skills does your financial institution really need in the future? Technology has made us 5X more productive since 1972 years of jobs could be automated in the next47% 15 What impact will robotics and automation have for the back office of your financial institution? As we become more connected, how do we build an environment to connect with the global workforce anywhere, anytime? THE DRIVING NEED FOR A DIGITAL WORKPLACE
  7. 7. Low-Hanging Fruit 7
  8. 8. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Avanade Enabling Content for the Field: Putting Digital at Your Fingertips Presented at: Microsoft Ignite and highlighted at the SharePoint Virtual Summit 2017 – content has been adapted for this session
  9. 9. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 9 Bringing rapid digital solutions to the field
  10. 10. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. • Pilot phase complete & full scale roll-out to the field was on 10/20/16 • Increase in pipeline origination and use of field materials • Provide real-time feedback and rating of materials • “One stop shop” to gain access to all important customer facing sales and thought leadership material even if offline • Easy access to client evidence • “Demo” mode dual purpose application to show Avanade’s innovation to customers and secure sensitive customer data Results Realized
  11. 11. Modern Collaboration Leveraging the Power of 0365
  12. 12. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Generational Preferences at Work -Bruce Tulgan Characteristics Maturists (pre-1945) Baby Boomer (1946-1964) Generation X (1965-1977) Generation Y (1978-1989) Generation Z (1990-2000) Formative experiences Second world war Rationing Rock ‘n Roll Nuclear families Defined gender roes – particularly for women Cold War Post War boom “Swinging 60s” Apollo Moon landings Youth culture Woodstock End of Cold War Fall of Berlin Wall Live Aid Introduction of first PC Early mobile technology Latch-key kids Rising levels of divorce 9/11 terrorist attacks PlayStation Social media Invasion of Iraq Reality TV Google Earth Economic downturn Global warming Mobile devices Arab Spring Produce own media Cloud Computing Wiki-leaks Percentage in NA workforce 1% 30% 27% 28% 14% Aspiration Home Ownership Job Security Work-life balance Freedom and flexibility Security and stability Attitude toward technology Largely disengaged Early IT adaptors Digital Immigrants Digital Natives “Technoholics” Attitude toward career Jobs are for life Organizational – careers are defined by employers Early “portfolio” careers – loyal to profession, not necessarily employer Digital entrepreneurs – work “with” organizations not “for” Career multitaskers – will move seamlessly between organizations and “pop-up businesses Signature product Automobile Television Personal Computer Tablet/Smart Phone Google Glass, graphene, nano- computing, 3-D printing, driverless cars Communication media Formal Letter Telephone E-mail and text message Text or social media Hand-held communication Communication Preference Face-to-face meetings Face-to-face ideally but increasingly will go online Text message or email Online and mobile (txt msg) Facetime
  13. 13. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. It’s a Journey!
  14. 14. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Avanade’s Point of View on Collaboration Technology can be the enabler A modern collaboration platform supports many modalities A continuous suite to minimize context switching At the forefront of modern collaboration Allows many different journeys Applicable for many cultures and ways of working An always evolving platform
  15. 15. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Conversation and Collaboration Journey Collaboration is not always a static and pre-defined process and a modern collaboration platform must accommodate for all scenarios. Email Instant Messaging Team Collaboration Document Library Cloud Storage Enterprise Social Knowledge Management t Ideation Formalized project Refines solution Presentation of solution Archival Feedback from SMEs Creates a document Skype conversation with colleague Creates and shares document Collaborates with team Harvests knowledge Finalizes result Shares result Searches for information Persistent Storage Journey example 1 Journey example 2
  16. 16. © 2016 Avanade Inc. All Rights Reserved.© 2016 Avanade Inc. All Rights Reserved. 16 Creating Community and Collaboration thorough the Digital Workplace The Digital Workplace is designed to be each user’s first stop when they log on, providing access to all of the applications, documents, and contacts each user needs.
  17. 17. © 2016 Avanade Inc. All Rights Reserved.© 2016 Avanade Inc. All Rights Reserved. 17 Connecting people through Search If your employees do not share the same intranet portal, which can make finding people within your company difficult. Consider designing an intuitive search experience that allows users to easily search for and find people, documents, sites, and offices from any device.
  18. 18. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Office Graph
  19. 19. Future of Digital Workplace 19
  20. 20. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 20 Workplace of the future
  21. 21. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 21 • Bringing People Together • Living Smarter w/ Assistive Technology • Friction Free Creativity 3 Major Themes in this video
  22. 22. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 22 Bringing People Together – Do More Together
  23. 23. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 23 Bringing People Together – What’s Already Possible
  24. 24. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 24 Bringing People Together - Today
  25. 25. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 25 Bringing People Together – Team Workspaces
  26. 26. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 26 Bringing Teams Together – MS Teams
  27. 27. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 27 Living Smarter - Personal Agents
  28. 28. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 28 Personal Agents - Today
  29. 29. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 29 Friction Free Creativity – See Your World in New Ways
  30. 30. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 30 Friction Free Creativity – Today
  31. 31. Digital Workplace Trends 31
  32. 32. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 32 Three major trends will transform our workplace Artificial Intelligence Chief of Work Endangered Cubicles
  33. 33. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 33 Artificial Intelligence • Autonomous vehicles – same routes faster, safer, more efficient • New opportunities: data analysts, trip optimizers, etc. • We’re about to face labor displacement of a magnitude we haven’t seen since the 1930’s – Wall Street Journal • 2017 Technology Vision by Avanade http://www.wsj.com/articles/whats-next-for-artificial-intelligence-1465827619
  34. 34. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 34 Caterpillar– AI is here! Avanade Insights Blog – AI POV Collection
  35. 35. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 35 COW – Your Future Boss https://blog.hrcloud.com/what-you-need-to-know-about-your-next-boss-the-chief-of-work/
  36. 36. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 36 Talent PlaceTechnology COW – Chief of Work *COW Blog Post
  37. 37. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Cubicles will be a relic of the past
  38. 38. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Today’s Workplace
  39. 39. Benefits of a Digital Workplace 39
  40. 40. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 40 Digital Workplaces help address a number of challenges Organizational challenges Specific business function challenges Attract, engage and retain employees who expect to work collaboratively using consumer-grade interfaces and tools Increase win rates, close sales faster, bring new sales people up to competency faster and accelerate the launch of new products/markets Support devices used by employees and make key applications and information available anytime, anywhere in a secure way Improve customer satisfaction, decrease operation expenses, increase upsell and reduce time to competency Enable more agile and productive ways of teamwork and collaboration Enable operational improvements, improve service satisfaction, increase uptime and reduce time to competency
  41. 41. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Workplace is available anywhere on any device Work seamlessly and securely with colleagues, customers and suppliers Relevant information is easy to access securely Leverage and share skills, experience and knowledge Most common processes at employees’ fingertips Smart devices and sensors deliver information and recommend actions Employee queries answered automatically and contextually Relevant information delivered automatically as needed Bots and personal assistants automate tasks and better serve customers Digital agents complete routine tasks Business Processes Behaviors Information Conversation Devices Transformation is a journey LONG TERMSHORT TERM
  42. 42. © 2016 Avanade Inc. All Rights Reserved. Investing in a digital future SITUATION This large national bank’s outdated employee experience made it hard for employees to work remotely, collaborate and use their own devices. They wanted a new experience to reduce travel costs, improve employee productivity and become a more attractive place to work. RESULTS REALIZED • Reduced facilities costs by $13 million • Reduced training costs by $11 million • Reduced travel costs by $7 million • Reduced IT costs by $800,000 • Cultural transformation and improved employee value proposition SOLUTION As part of the company’s Great Digital Place to Work campaign, They created a modern, mobile-enabled, personalized and collaborative experience.
  43. 43. High-Performance Workplace Platform 43
  44. 44. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. Your Technology ‘Ecosystem’... Microsoft Technologies Non-Microsoft Technologies
  45. 45. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 45 How are we using 0365 at Avanade
  46. 46. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. What to Use, When Microsoft Teams Office 365 Groups (Team Sites) Audience (Internal or External) INDIVIDUAL GROUP TEAM DEPARTMENT ORGANIZATION PRIORITY/TIMESENSITIVITY URGENT/HIGHAD-HOC/LOW GENERATIONALPREFERENCES GenZ(1998-2020)BabyBoomer(1946-1964) Millennial(1980-1997) GenX(1965-1979) Delve Skype for Business Call or Instant Message (IM) Skype for Business Online Meetings Skype Meeting Broadcast Outlook Email OneDrive for Business Yammer (All Company and Groups) Intranet Office 365 Video Publishing Site Team News PowerBITeam SitePlanner Avanade Research, Microsoft
  47. 47. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 47 Tool What is it? When to use it? Delve delve.avanade.com • Internal search and discovery tool for both files and people; returns and suggests files from all O365 sources to which you have permission. • Finding documents recently used or shared with you (hint: search for the person or the doc name) • Searching for information about your colleagues. • Discovery of information based upon popularity and/or topic. O365 Groups • The “glue” that connects most Office 365 tools. When a group is created, so is: Team Site, document storage, Planner, PowerBI • The engine behind MS Teams (provides storage, permissions and access) • Spin one up for a team working towards a set of goals with a need for document storage, task planning, data visualization, and email communication. Office Applications (Desktop & Online) o365.avanade.com • Desktop: Fully functional and locally installed Office apps (PowerPoint, Excel, Word, Outlook). • Online: Feature reduced Office apps available in any web browser. • Desktop: Great for complex and detailed document creation and collaboration. • Online: Great for when you only need to view or make simple document edits, or when working from a PC that does not have Office installed locally. OneDrive for Business onedrive.avanade.com • Store, sync, and share your individual files. • Approved for all data classifications. • Storing individual documents - existing and work in progress. (replace your My Documents!!) • Starting point for document sharing and collaboration. • Store documents here when sharing with <5 people OneNote • Tool for taking free-form notes, backed up in OneDrive by default • Accessible in the browser, via Teams, and via OneNote desktop application • For personal notes, or for meeting notes, Individual task management; these can be shared, for basic collaboration. And for screen captures. Planner aka.avanade.com/planner • Lightweight, web based tool for team task tracking and project reporting • Accessible via browser and Teams • When simple team task management, assignment and tracking is needed. PowerBI (Desktop & Online) powerbi.avanade.com • Desktop: Robust and easy to use tool to create data structure, join data together, and build visualizations. Powerful replacement for excel reporting • Online: Portal-based access to reports created in PowerBI Desktop • Desktop: To quickly combine data sources in order to create and publish interactive visualizations and drive insights into complex data sets. • Online: To consume and interact with published data visualizations and dashboards. Skype for Business & Skype Meeting Broadcast • Real time communication, with individuals and teams. • For real time collaboration with colleagues or federating partners and customers, using IM, voice, conferencing, video, screen sharing • Use Skype Broadcast to host meetings/trainings for groups larger than 200 Microsoft Teams teams.avanade.com • Office 365 tool consolidation vehicle – enables teams to work with multiple tools and discuss topics in one place. • Provides communication tool between IM and email via chat. • Built on top of O365 Groups core capabilities • When a well-defined team (<100 members) is closely collaborating towards a common and specific goal. • Use it to consolidate multiple O365 collaboration tools (Planner, PowerBI, Documents, Notes) around the common goal… with persistent chat as the glue that keeps tools and content cohesive Team Sites (SharePoint) aka.avanade.com/sites • Team collaboration hub: Shared document library, calendaring, lists documentation, news • When a team or group needs a central collaboration hub for documents, lists, shared OneNote, team news, recent activity, etc. • Store documents here when they are “bigger than you” O365 Video video.avanade.com • Corporate video sharing. • To share or consume work related video content. Yammer yammer.avanade.com • Internal social tool for conversations with large groups • Great crowd sourcing and message broadcast tool • Best when used for conversations, open ended questions, and broadcast messaging to large groups of loosely connected Avanade folks. • Tap into collective knowledge, crowd-source ideas and share best practices.
  48. 48. To Succeed you need to reshape your business around customer outcomes and desires - Forrester Key Take-a-way 48
  49. 49. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. quick wins foundational decisions engage key segments of users assets, accelerators and proven methodologies. 1 2 3 4 5 Guiding Principles for Transformation Success
  50. 50. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. 50 How can these concepts help you look at your business differently? What creative problem solving can you bring to bear Retrospective Activity
  51. 51. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. mary.m.caldwell@Avanade.com @shellecaldwell
  52. 52. Appendix 52
  53. 53. <Restricted> See Avanade’s Data Management Policy©2017 Avanade Inc. All Rights Reserved. http://www.forbes.com/sites/boozandcompany/2014/03/31/five-essential-elements-of-the- digital-workplace/#47d1130155bf https://www.youtube.com/watch?v=QilCThXp-Ps https://www.youtube.com/watch?v=w-tFdreZB94 https://www.microsoft.com/enterprise/productivityvision/default.aspx http://news.microsoft.com/features/futureofwork/#sm.00001g3mivta75dw1w3ft6soxea1z https://www.microsoft.com/enterprise/productivityvision/default.aspx#fbid=szXanR2-lXC Resources
  54. 54. ©2017 Avanade Inc. All Rights Reserved.©2017 Avanade Inc. All Rights Reserved.

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