1. Managing

2. What is communication?

3. Communication
• is a technique involving the correct use of
language and efficient use of mechanical
devices.

4. Communication
• it is a two-way channel for transmitting ideas,
plans, commands, and reports or suggestions
along all appropriate paths within an
organization.

5. Two-Folds Of Communication
• seeks to inform.
• to influence or persuade.

6. Formal Organizational Communication
• refers to the written form which occurs through
official channels and is authorized and used by the
organization.

7. Informal Organizational
Communication
• in the form of impromptu discussion of new work
procedures among fellow workers, relaying
information to co-workers, bull sessions, and “grape
vine” and others.

8. Five (5) Characteristics Of The
Business Setting That Strongly
Influence The Communication
Process

9. 1. Complex
Business takes place in organization be it small or
big. Any organization requires a system of
communication to accomplish goals.

10. 2. Competitive
Learn to select appropriate ways of
communication in and outside of the business
organization.

11. 3. Group Oriented
Communication in business takes place in a group
setting. Therefore, when you communicate,
consider your behavior.

12. 4. Task Oriented
The task of business is to sell either their products
or their services.

13. 5. Data Based
Modern business communication today takes
place with the help of machines and other
communication devices.

15. Communication
Process

16. Ideation
• It is the conception
of an idea or
thought by a
person, group or an
organization.

17. Encoding
• when an idea or
thought is translated
into symbols, verbal or
non-verbal, that are
understood by others.

18. Transmission
• This takes place when the idea or thought
which has been places into some transmittable
language is passed through one or more
available channels (five senses) and through
some medium.

19. Decoding
• simply
interpretation of
the message.

20. Understanding
• mean that the
receiver grasps
the essentials of
the message.

21. Acceptance and Action
• Acceptance implies a willingness on the part of
the receiver to comply with message and the
action phase entails implementation of the
communiqué or message.

22. Noise
• interference in the
communication
process.

23. Feedback
• returned
message from the
receiver to the
sender.

24. Scope of Communication
• Communication in Managerial Relations
• Communication in Employee Relations
• Communication in Public Relation

25. Communication in Managerial
Relations
• refers to intra-
organization and
inter-executive
communication

26. Communication in Employee
Relations
• frequently called industrial relations is the type of
communication that generally receives great
attention and emphasis.

27. Communication in Public Relation
• relations includes the whole community whose
boundaries are unlimited.

28. Methods of Communication
• Verbal Communication
• Non-Verbal Communication

29. Verbal Communication
• the use of
words in
speaking.

30. Non-Verbal Communication
• can be shown in the
person’s appearance,
body movement, in
silence time and
sounds.

31. Appearance

32. Body Language

33. Silence, Time, Sounds

34. ORGANIZATIONAL
COMMUNICATION

35. FORMAL SMALL – GROUP
NETWORKS
CHAIN WHEEL ALL CHANNELS

36. FORMAL SMALL – GROUP
NETWORKS
CRITERIA WHEEL CHAIN ALL CHANNEL
Speed Fast Moderate Fast
Accuracy High High Moderate
Emergence of a leader High Moderate None
Member satisfaction Moderate Moderate High

37. THE GRAPEVINE
An organization’s informal
communication network.
• 3 CHARACTERS
1. It is not controlled by the management.
2. It is perceived by most employees as being more
believable and reliable than formal communiqués
issued by top management.
3. It is largely used to serve the self – interest of the
people within it.

38. ELECTRONIC
COMMUNICATIONS
• Email - uses the
Internet to transmit and
receive computer
generated text and
documents. Its growth
has been spectacular,
and its use is now so
pervasive that it’s hard
to imagine life without it.

39. most significant limitations of e –
mail
• Misinterpreting the
message .
• Communicating
negative messages .
• Overuse of e – mail .
• E – mail emotions .
• Privacy concerns .

40. Instant Messaging and Text
Messaging
• IM is usually sent via desktop
or laptop computer, whereas
TM is transmitted via cell
phones or handheld devices.
• IM and TM represent fast and
inexpensive means for
managers to stay in touch with
employees and for employees to
stay in touch with each other.

41. Networking Software
• Nowhere has communication
been transformed more than
in the area of networking.
You are doubtless familiar
with the perhaps a user of
social networking Web sites
such as Facebook and
MySpace.

42. Web Logs (Blogs)
• A Web sites where
entries are written,
generally displayed in
reverse chronological
order, about news,
events, and personal
diary entries.

43. Video Conferencing
• Permits employees in an
organization to have
meeting with people at
different location. Live
audio and video images of
members allow them to
see, hear, and talk with
each other.

44. Knowledge Management
• The process of organizing
and distributing an
organization’s collective
wisdom so the right
information gets to the right
people at the right time.

45. CHOICE OF COMMUNICATION
CHANNEL
Formal
Reports, Pre recorded Online Video
Discussion Live Speeches
Bulletins Speeches Conference
groups,
groupware
Low Channel
Richness
High Channel
Richness
Memos, Electronic Telephone Face – to -
Voice Mail
Letters Mail Conversation Face
Conversation

46. BARRIERS TO EFFECTIVE
COMMUNICATION
• Filtering - Refers to a sender’s
purposely manipulating
information so it will be seen
favourably by the receiver.
• Selective Perception - The
receivers in the
communication process
selectively see and hear based
on their needs, motivations,
experience, background, and
other personal characteristics.

47. BARRIERS TO EFFECTIVE
COMMUNICATION
• Information Overload - A
condition which
information inflow exceeds
an individual’s processing
capacity.
• Emotions - How the
receiver feels at the time of
receipt of a
communication influences
how he or she interprets it.

48. BARRIERS TO EFFECTIVE
COMMUNICATION
• Language - Even when were
communicating in the same
language, words mean
different things to different
people.
• Communication
Apprehension - People who
suffer from it experience
undue tension and anxiety in
oral communication, written
communication or both.

49. BARRIERS TO EFFECTIVE
COMMUNICATION
• Gender differences - are
sometimes a barrier to effective
communication. Men tend to use
talk to emphasize status, whereas
women tend to use it to create
connections.
• Political Correct Communication
- there are also situations in
which our desire to avoid offense
blocks communication (by
keeping us from saying what’s
really on our mind) or alters our
communication in such a way as
to make it unclear.

50. GLOBAL IMPLICATIONS
• Cultural Barriers
 Barriers caused by word
connotations.
 Barriers cause by
differences among
perceptions.
 Barrier caused by
semantics.
 Barriers caused by tone
differences

51. GLOBAL IMPLICATIONS
• Cultural Context
 Low – context cultures - They
rely heavily on non verbal
and subtle situational cues in
communicating with others.
 High – context cultures -
They rely essentially on
words to convey meaning.

52. GLOBAL IMPLICATIONS
• A Cultural Guide
Assume differences until similarity is
proven.
Emphasize description rather than
interpretation or evaluation.
Practice empathy
Treat your interpretations as a working
hypothesis.