SlideShare une entreprise Scribd logo
1  sur  8
Télécharger pour lire hors ligne
Submitted by         : Istiaque Al Mahmood

ID                   : 073742556

Course Code          : ETE-605

Course Title         : IP TELEPHONY


Date of submission   : 15th April,2008.
Topics: IP TELEPHONY FOR STOCK EXCHANGE
Introduction

To utilize the IP Telephony system in Stock Exchange one of the best way is to build up a
call center. Call center is a modern concept to provide customer support. Now a days
worldwide call center service is widely used by national and international business
organizations.

Share market is the key part for a business organization. All reputed business
organizations all over the world exchange their company share through stock exchange.
So it should be a great idea to adopt call center facility for Stock exchange.

I just tried to develop some ideas to implement the call center facility for stock exchange.
I do believe that Call center support will play a great supporting role to run the share
markets business. And it will enhance the transaction performance in share market.

In our country we have two stock market(DSE and CSE).A lot of national and
multinational company is running their share business through DSE and CSE.
The transaction system in our stock market is not fully Web based. DSE and CSE has
their own Website where they show the current market update. But I think our stock
exchanges should adopt the modern facility such like call center to increase overall
performance of share market.

 DSE and CSE can adopt the call center facility for shareholders support. Providing IP
telephony service with the call center in share market is really a new idea.And it’s not
really available yet.
Description

Now I am discussing about, why and how the call center can assist the stock market to
enhance the overall business performance.

At first I will go to find out the answer of ‘why’ then ‘how’.

WHY?

   •   To adopt a modern technology
   •   To enhance the market performance
   •   Flexible
   •   Save money
   •   Reliable
   •   Faster information flow
   •   Employment
   •   Easier
   •   Overall information center
   •   The Best shareholder service and support
   •   Ensure smart support for shareholder
   •   To grab the effect of modern and flexible technology
   •   Up to date information
   •   Good flow of vast amount of information
   •   Revenue will increase
   •   Good prospect
   •   The best information provider
   •   It will create new investors
   •   New Business organization will show interest to enter market
How?

It’s very easy for a shareholder to collect information from the call center about the
current condition of share market. A shareholder can collects all the information about
the rate and also about the rate fluctuation. A call center must be provided some contact
numbers to knock them. A customer just dial to one of those numbers and collect
necessary informations.The call center will be linked with the website of stock exchange.
They will monitor the overall current market condition and provide the informations
according to share holders’ query.

A lot of broker firm is working currently for share market. They should be developed a
relation with the call center. Thus the circulation of information will more reliable.
International share market is currently using various software to monitor and handle the
share market activities, for example: Sharemonkey. Similarly if call center activity will
start in our country for share market purpose then a call center can use such software to
make the provided information more reliable.
Who are related?

   •   Shareholders
   •   Business Organizations
   •   Broker firms
   •   Regulatory body(DSE and CSE)
   •   New investors
This figure was designed and provided by our course instructor Dr. Mashiur
Rahman.It can be implemented easily for installation of call center.
Above figure is an excellent technical infrastructure of a IP based Call center.
Conclusion

Now a days Worldwide call center is well known as BPO(Business Process Outsourcing).
Developed countries of the world earning a lot of revenue from BPO.The call center is
affected the national economy of developed countries.

Developing countries like Bangladesh should adopt this modern facility to improve the
national economic condition.

Call center will keep a great impact for our country, it’s certain.

Contenu connexe

En vedette

Ete411 Lec7
Ete411 Lec7Ete411 Lec7
Ete411 Lec7mashiur
 
Alpha Com E
Alpha Com EAlpha Com E
Alpha Com Ekerryorr
 
Maheen.Mehnaz 071618056
Maheen.Mehnaz 071618056Maheen.Mehnaz 071618056
Maheen.Mehnaz 071618056mashiur
 
Ete411 Lec14
Ete411 Lec14Ete411 Lec14
Ete411 Lec14mashiur
 
ETE405-lec4.pptx
ETE405-lec4.pptxETE405-lec4.pptx
ETE405-lec4.pptxmashiur
 
Md Akramul Huq Chowdhury Id 061779056
Md Akramul Huq Chowdhury Id 061779056Md Akramul Huq Chowdhury Id 061779056
Md Akramul Huq Chowdhury Id 061779056mashiur
 
Protect your IPPBX against VOIP attacks
Protect your IPPBX against VOIP attacksProtect your IPPBX against VOIP attacks
Protect your IPPBX against VOIP attacksRohan Fernandes
 
Acme Packet Presentation Materials for VUC June 18th 2010
Acme Packet Presentation Materials for VUC June 18th 2010Acme Packet Presentation Materials for VUC June 18th 2010
Acme Packet Presentation Materials for VUC June 18th 2010Michael Graves
 
DPI BOX: deep packet inspection for ISP traffic management
DPI BOX: deep packet inspection for ISP traffic managementDPI BOX: deep packet inspection for ISP traffic management
DPI BOX: deep packet inspection for ISP traffic managementIlya Mikov
 
Razin Kabir (063452556)
Razin Kabir (063452556)Razin Kabir (063452556)
Razin Kabir (063452556)mashiur
 
Deep Packet Inspection (DPI) Test Methodology
Deep Packet Inspection (DPI) Test MethodologyDeep Packet Inspection (DPI) Test Methodology
Deep Packet Inspection (DPI) Test MethodologyIxia
 

En vedette (13)

MWC 2010 DPI
MWC 2010 DPIMWC 2010 DPI
MWC 2010 DPI
 
Ete411 Lec7
Ete411 Lec7Ete411 Lec7
Ete411 Lec7
 
Alpha Com E
Alpha Com EAlpha Com E
Alpha Com E
 
Maheen.Mehnaz 071618056
Maheen.Mehnaz 071618056Maheen.Mehnaz 071618056
Maheen.Mehnaz 071618056
 
Ete411 Lec14
Ete411 Lec14Ete411 Lec14
Ete411 Lec14
 
ETE405-lec4.pptx
ETE405-lec4.pptxETE405-lec4.pptx
ETE405-lec4.pptx
 
Intelligent Mobile Broadband
Intelligent Mobile BroadbandIntelligent Mobile Broadband
Intelligent Mobile Broadband
 
Md Akramul Huq Chowdhury Id 061779056
Md Akramul Huq Chowdhury Id 061779056Md Akramul Huq Chowdhury Id 061779056
Md Akramul Huq Chowdhury Id 061779056
 
Protect your IPPBX against VOIP attacks
Protect your IPPBX against VOIP attacksProtect your IPPBX against VOIP attacks
Protect your IPPBX against VOIP attacks
 
Acme Packet Presentation Materials for VUC June 18th 2010
Acme Packet Presentation Materials for VUC June 18th 2010Acme Packet Presentation Materials for VUC June 18th 2010
Acme Packet Presentation Materials for VUC June 18th 2010
 
DPI BOX: deep packet inspection for ISP traffic management
DPI BOX: deep packet inspection for ISP traffic managementDPI BOX: deep packet inspection for ISP traffic management
DPI BOX: deep packet inspection for ISP traffic management
 
Razin Kabir (063452556)
Razin Kabir (063452556)Razin Kabir (063452556)
Razin Kabir (063452556)
 
Deep Packet Inspection (DPI) Test Methodology
Deep Packet Inspection (DPI) Test MethodologyDeep Packet Inspection (DPI) Test Methodology
Deep Packet Inspection (DPI) Test Methodology
 

Similaire à Istiaque Al Mahmood (073742556)

Role of it in sales
Role of it in salesRole of it in sales
Role of it in salesMj Payal
 
Tech Equity Elastx - Partnership
Tech Equity   Elastx - PartnershipTech Equity   Elastx - Partnership
Tech Equity Elastx - PartnershipAdrian Hall
 
Business Systems Monitor Newsletter - Summer 2014
Business Systems Monitor Newsletter - Summer 2014Business Systems Monitor Newsletter - Summer 2014
Business Systems Monitor Newsletter - Summer 2014Business Systems (UK) Ltd
 
An E-business plan sample presentation
An E-business plan sample presentationAn E-business plan sample presentation
An E-business plan sample presentation'Femi Akin-Laguda
 
Marketing campaign cost
Marketing campaign costMarketing campaign cost
Marketing campaign costISV World
 
Digital Transformation Scotland 2016
Digital Transformation Scotland 2016Digital Transformation Scotland 2016
Digital Transformation Scotland 2016Ray Bugg
 
Digital Marketing Project at Zapzhoop
Digital Marketing Project at ZapzhoopDigital Marketing Project at Zapzhoop
Digital Marketing Project at ZapzhoopPadma Ch
 
Digital marketing project at zapzhoop
Digital marketing project at zapzhoopDigital marketing project at zapzhoop
Digital marketing project at zapzhoopPadma Ch
 
SC_ITO Pitchbook_v11
SC_ITO Pitchbook_v11SC_ITO Pitchbook_v11
SC_ITO Pitchbook_v11zucchinianne
 
Standard Chartered Bank
Standard Chartered Bank Standard Chartered Bank
Standard Chartered Bank Eileen Choi
 
On demand sales and delivery a new era in professional and outsourcing serv...
On demand sales and delivery   a new era in professional and outsourcing serv...On demand sales and delivery   a new era in professional and outsourcing serv...
On demand sales and delivery a new era in professional and outsourcing serv...Isaac Johnson
 
Handy Guide to IT Service Implementation
Handy Guide to IT Service ImplementationHandy Guide to IT Service Implementation
Handy Guide to IT Service ImplementationOriginIT
 
Standard Chartered Bank Information Technology and Operations
Standard Chartered Bank Information Technology and OperationsStandard Chartered Bank Information Technology and Operations
Standard Chartered Bank Information Technology and OperationsEileen Choi
 
Business with Information Technology
Business with Information TechnologyBusiness with Information Technology
Business with Information TechnologyRafiqul Alam Khan
 
Chit fund agents, chit participants, chitfund reports, chitfund service, chit...
Chit fund agents, chit participants, chitfund reports, chitfund service, chit...Chit fund agents, chit participants, chitfund reports, chitfund service, chit...
Chit fund agents, chit participants, chitfund reports, chitfund service, chit...Ravi Pseo
 

Similaire à Istiaque Al Mahmood (073742556) (20)

Role of it in sales
Role of it in salesRole of it in sales
Role of it in sales
 
Tech Equity Elastx - Partnership
Tech Equity   Elastx - PartnershipTech Equity   Elastx - Partnership
Tech Equity Elastx - Partnership
 
Online trading
Online tradingOnline trading
Online trading
 
Interview with Mr
Interview with MrInterview with Mr
Interview with Mr
 
Business Systems Monitor Newsletter - Summer 2014
Business Systems Monitor Newsletter - Summer 2014Business Systems Monitor Newsletter - Summer 2014
Business Systems Monitor Newsletter - Summer 2014
 
An E-business plan sample presentation
An E-business plan sample presentationAn E-business plan sample presentation
An E-business plan sample presentation
 
Marketing campaign cost
Marketing campaign costMarketing campaign cost
Marketing campaign cost
 
Digital Transformation Scotland 2016
Digital Transformation Scotland 2016Digital Transformation Scotland 2016
Digital Transformation Scotland 2016
 
Digital Marketing Project at Zapzhoop
Digital Marketing Project at ZapzhoopDigital Marketing Project at Zapzhoop
Digital Marketing Project at Zapzhoop
 
Digital marketing project at zapzhoop
Digital marketing project at zapzhoopDigital marketing project at zapzhoop
Digital marketing project at zapzhoop
 
SC_ITO Pitchbook_v11
SC_ITO Pitchbook_v11SC_ITO Pitchbook_v11
SC_ITO Pitchbook_v11
 
Standard Chartered Bank
Standard Chartered Bank Standard Chartered Bank
Standard Chartered Bank
 
On demand sales and delivery a new era in professional and outsourcing serv...
On demand sales and delivery   a new era in professional and outsourcing serv...On demand sales and delivery   a new era in professional and outsourcing serv...
On demand sales and delivery a new era in professional and outsourcing serv...
 
Handy Guide to IT Service Implementation
Handy Guide to IT Service ImplementationHandy Guide to IT Service Implementation
Handy Guide to IT Service Implementation
 
Standard Chartered Bank Information Technology and Operations
Standard Chartered Bank Information Technology and OperationsStandard Chartered Bank Information Technology and Operations
Standard Chartered Bank Information Technology and Operations
 
SC_ITO Pitchbook_v12
SC_ITO Pitchbook_v12SC_ITO Pitchbook_v12
SC_ITO Pitchbook_v12
 
Business with Information Technology
Business with Information TechnologyBusiness with Information Technology
Business with Information Technology
 
final proposal group 5
final proposal group 5final proposal group 5
final proposal group 5
 
amit.ppt
amit.pptamit.ppt
amit.ppt
 
Chit fund agents, chit participants, chitfund reports, chitfund service, chit...
Chit fund agents, chit participants, chitfund reports, chitfund service, chit...Chit fund agents, chit participants, chitfund reports, chitfund service, chit...
Chit fund agents, chit participants, chitfund reports, chitfund service, chit...
 

Plus de mashiur

Touseef Kamal062159056
Touseef Kamal062159056Touseef Kamal062159056
Touseef Kamal062159056mashiur
 
Towfique 063382056
Towfique 063382056Towfique 063382056
Towfique 063382056mashiur
 
Tasmiah Binte Zilani (071649556)
Tasmiah Binte Zilani (071649556)Tasmiah Binte Zilani (071649556)
Tasmiah Binte Zilani (071649556)mashiur
 
Syeda Farhana Shirin Id#062681056
Syeda Farhana Shirin  Id#062681056Syeda Farhana Shirin  Id#062681056
Syeda Farhana Shirin Id#062681056mashiur
 
Shihab Uddin 062483056
Shihab Uddin  062483056Shihab Uddin  062483056
Shihab Uddin 062483056mashiur
 
Shakhawat Hossain (062364056)
Shakhawat Hossain (062364056)Shakhawat Hossain (062364056)
Shakhawat Hossain (062364056)mashiur
 
Shahriar Khaled 062473056
Shahriar Khaled 062473056Shahriar Khaled 062473056
Shahriar Khaled 062473056mashiur
 
Shahnshah Sarker 072802556
Shahnshah Sarker  072802556Shahnshah Sarker  072802556
Shahnshah Sarker 072802556mashiur
 
Shah M Saklaen 072809056
Shah M Saklaen 072809056Shah M Saklaen 072809056
Shah M Saklaen 072809056mashiur
 
Sayef Almaji (063170056)
Sayef Almaji (063170056)Sayef Almaji (063170056)
Sayef Almaji (063170056)mashiur
 
Shah Md Zobair(063560056)
Shah Md Zobair(063560056)Shah Md Zobair(063560056)
Shah Md Zobair(063560056)mashiur
 
Shahed.Anwar 061708556
Shahed.Anwar 061708556Shahed.Anwar 061708556
Shahed.Anwar 061708556mashiur
 
Sajjad Hossain 071297056
Sajjad Hossain  071297056Sajjad Hossain  071297056
Sajjad Hossain 071297056mashiur
 
S K Ashikur Rahman (072874556)
S K Ashikur Rahman (072874556)S K Ashikur Rahman (072874556)
S K Ashikur Rahman (072874556)mashiur
 
Rumana Rashid Riti (Id 053 507 056)
Rumana Rashid Riti (Id 053 507 056)Rumana Rashid Riti (Id 053 507 056)
Rumana Rashid Riti (Id 053 507 056)mashiur
 
Rumana Akther Id#072842056
Rumana Akther Id#072842056Rumana Akther Id#072842056
Rumana Akther Id#072842056mashiur
 
Ridhwana Mohammad (071403056)
Ridhwana Mohammad (071403056)Ridhwana Mohammad (071403056)
Ridhwana Mohammad (071403056)mashiur
 
Riaz Rahman (072878056)
Riaz Rahman (072878056)Riaz Rahman (072878056)
Riaz Rahman (072878056)mashiur
 
Rubaiyet Rashid Romel (063454056)
Rubaiyet Rashid Romel (063454056)Rubaiyet Rashid Romel (063454056)
Rubaiyet Rashid Romel (063454056)mashiur
 
Rehana Zakia (063411056)
Rehana Zakia (063411056)Rehana Zakia (063411056)
Rehana Zakia (063411056)mashiur
 

Plus de mashiur (20)

Touseef Kamal062159056
Touseef Kamal062159056Touseef Kamal062159056
Touseef Kamal062159056
 
Towfique 063382056
Towfique 063382056Towfique 063382056
Towfique 063382056
 
Tasmiah Binte Zilani (071649556)
Tasmiah Binte Zilani (071649556)Tasmiah Binte Zilani (071649556)
Tasmiah Binte Zilani (071649556)
 
Syeda Farhana Shirin Id#062681056
Syeda Farhana Shirin  Id#062681056Syeda Farhana Shirin  Id#062681056
Syeda Farhana Shirin Id#062681056
 
Shihab Uddin 062483056
Shihab Uddin  062483056Shihab Uddin  062483056
Shihab Uddin 062483056
 
Shakhawat Hossain (062364056)
Shakhawat Hossain (062364056)Shakhawat Hossain (062364056)
Shakhawat Hossain (062364056)
 
Shahriar Khaled 062473056
Shahriar Khaled 062473056Shahriar Khaled 062473056
Shahriar Khaled 062473056
 
Shahnshah Sarker 072802556
Shahnshah Sarker  072802556Shahnshah Sarker  072802556
Shahnshah Sarker 072802556
 
Shah M Saklaen 072809056
Shah M Saklaen 072809056Shah M Saklaen 072809056
Shah M Saklaen 072809056
 
Sayef Almaji (063170056)
Sayef Almaji (063170056)Sayef Almaji (063170056)
Sayef Almaji (063170056)
 
Shah Md Zobair(063560056)
Shah Md Zobair(063560056)Shah Md Zobair(063560056)
Shah Md Zobair(063560056)
 
Shahed.Anwar 061708556
Shahed.Anwar 061708556Shahed.Anwar 061708556
Shahed.Anwar 061708556
 
Sajjad Hossain 071297056
Sajjad Hossain  071297056Sajjad Hossain  071297056
Sajjad Hossain 071297056
 
S K Ashikur Rahman (072874556)
S K Ashikur Rahman (072874556)S K Ashikur Rahman (072874556)
S K Ashikur Rahman (072874556)
 
Rumana Rashid Riti (Id 053 507 056)
Rumana Rashid Riti (Id 053 507 056)Rumana Rashid Riti (Id 053 507 056)
Rumana Rashid Riti (Id 053 507 056)
 
Rumana Akther Id#072842056
Rumana Akther Id#072842056Rumana Akther Id#072842056
Rumana Akther Id#072842056
 
Ridhwana Mohammad (071403056)
Ridhwana Mohammad (071403056)Ridhwana Mohammad (071403056)
Ridhwana Mohammad (071403056)
 
Riaz Rahman (072878056)
Riaz Rahman (072878056)Riaz Rahman (072878056)
Riaz Rahman (072878056)
 
Rubaiyet Rashid Romel (063454056)
Rubaiyet Rashid Romel (063454056)Rubaiyet Rashid Romel (063454056)
Rubaiyet Rashid Romel (063454056)
 
Rehana Zakia (063411056)
Rehana Zakia (063411056)Rehana Zakia (063411056)
Rehana Zakia (063411056)
 

Dernier

TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024Lonnie McRorey
 
Dev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebDev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebUiPathCommunity
 
What is DBT - The Ultimate Data Build Tool.pdf
What is DBT - The Ultimate Data Build Tool.pdfWhat is DBT - The Ultimate Data Build Tool.pdf
What is DBT - The Ultimate Data Build Tool.pdfMounikaPolabathina
 
Unleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubUnleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubKalema Edgar
 
Commit 2024 - Secret Management made easy
Commit 2024 - Secret Management made easyCommit 2024 - Secret Management made easy
Commit 2024 - Secret Management made easyAlfredo García Lavilla
 
Streamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupStreamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupFlorian Wilhelm
 
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024BookNet Canada
 
Generative AI for Technical Writer or Information Developers
Generative AI for Technical Writer or Information DevelopersGenerative AI for Technical Writer or Information Developers
Generative AI for Technical Writer or Information DevelopersRaghuram Pandurangan
 
A Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptxA Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptxLoriGlavin3
 
Advanced Computer Architecture – An Introduction
Advanced Computer Architecture – An IntroductionAdvanced Computer Architecture – An Introduction
Advanced Computer Architecture – An IntroductionDilum Bandara
 
Developer Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQLDeveloper Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQLScyllaDB
 
Scanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsScanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsRizwan Syed
 
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc
 
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptxThe Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptxLoriGlavin3
 
Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Mattias Andersson
 
The State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptxThe State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptxLoriGlavin3
 
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptxThe Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptxLoriGlavin3
 
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek SchlawackFwdays
 
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024BookNet Canada
 
Gen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfGen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfAddepto
 

Dernier (20)

TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024TeamStation AI System Report LATAM IT Salaries 2024
TeamStation AI System Report LATAM IT Salaries 2024
 
Dev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebDev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio Web
 
What is DBT - The Ultimate Data Build Tool.pdf
What is DBT - The Ultimate Data Build Tool.pdfWhat is DBT - The Ultimate Data Build Tool.pdf
What is DBT - The Ultimate Data Build Tool.pdf
 
Unleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubUnleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding Club
 
Commit 2024 - Secret Management made easy
Commit 2024 - Secret Management made easyCommit 2024 - Secret Management made easy
Commit 2024 - Secret Management made easy
 
Streamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project SetupStreamlining Python Development: A Guide to a Modern Project Setup
Streamlining Python Development: A Guide to a Modern Project Setup
 
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
Transcript: New from BookNet Canada for 2024: Loan Stars - Tech Forum 2024
 
Generative AI for Technical Writer or Information Developers
Generative AI for Technical Writer or Information DevelopersGenerative AI for Technical Writer or Information Developers
Generative AI for Technical Writer or Information Developers
 
A Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptxA Deep Dive on Passkeys: FIDO Paris Seminar.pptx
A Deep Dive on Passkeys: FIDO Paris Seminar.pptx
 
Advanced Computer Architecture – An Introduction
Advanced Computer Architecture – An IntroductionAdvanced Computer Architecture – An Introduction
Advanced Computer Architecture – An Introduction
 
Developer Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQLDeveloper Data Modeling Mistakes: From Postgres to NoSQL
Developer Data Modeling Mistakes: From Postgres to NoSQL
 
Scanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL CertsScanning the Internet for External Cloud Exposures via SSL Certs
Scanning the Internet for External Cloud Exposures via SSL Certs
 
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
 
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptxThe Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
The Fit for Passkeys for Employee and Consumer Sign-ins: FIDO Paris Seminar.pptx
 
Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?
 
The State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptxThe State of Passkeys with FIDO Alliance.pptx
The State of Passkeys with FIDO Alliance.pptx
 
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptxThe Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
The Role of FIDO in a Cyber Secure Netherlands: FIDO Paris Seminar.pptx
 
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
 
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024
 
Gen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdfGen AI in Business - Global Trends Report 2024.pdf
Gen AI in Business - Global Trends Report 2024.pdf
 

Istiaque Al Mahmood (073742556)

  • 1. Submitted by : Istiaque Al Mahmood ID : 073742556 Course Code : ETE-605 Course Title : IP TELEPHONY Date of submission : 15th April,2008.
  • 2. Topics: IP TELEPHONY FOR STOCK EXCHANGE
  • 3. Introduction To utilize the IP Telephony system in Stock Exchange one of the best way is to build up a call center. Call center is a modern concept to provide customer support. Now a days worldwide call center service is widely used by national and international business organizations. Share market is the key part for a business organization. All reputed business organizations all over the world exchange their company share through stock exchange. So it should be a great idea to adopt call center facility for Stock exchange. I just tried to develop some ideas to implement the call center facility for stock exchange. I do believe that Call center support will play a great supporting role to run the share markets business. And it will enhance the transaction performance in share market. In our country we have two stock market(DSE and CSE).A lot of national and multinational company is running their share business through DSE and CSE. The transaction system in our stock market is not fully Web based. DSE and CSE has their own Website where they show the current market update. But I think our stock exchanges should adopt the modern facility such like call center to increase overall performance of share market. DSE and CSE can adopt the call center facility for shareholders support. Providing IP telephony service with the call center in share market is really a new idea.And it’s not really available yet.
  • 4. Description Now I am discussing about, why and how the call center can assist the stock market to enhance the overall business performance. At first I will go to find out the answer of ‘why’ then ‘how’. WHY? • To adopt a modern technology • To enhance the market performance • Flexible • Save money • Reliable • Faster information flow • Employment • Easier • Overall information center • The Best shareholder service and support • Ensure smart support for shareholder • To grab the effect of modern and flexible technology • Up to date information • Good flow of vast amount of information • Revenue will increase • Good prospect • The best information provider • It will create new investors • New Business organization will show interest to enter market
  • 5. How? It’s very easy for a shareholder to collect information from the call center about the current condition of share market. A shareholder can collects all the information about the rate and also about the rate fluctuation. A call center must be provided some contact numbers to knock them. A customer just dial to one of those numbers and collect necessary informations.The call center will be linked with the website of stock exchange. They will monitor the overall current market condition and provide the informations according to share holders’ query. A lot of broker firm is working currently for share market. They should be developed a relation with the call center. Thus the circulation of information will more reliable. International share market is currently using various software to monitor and handle the share market activities, for example: Sharemonkey. Similarly if call center activity will start in our country for share market purpose then a call center can use such software to make the provided information more reliable.
  • 6. Who are related? • Shareholders • Business Organizations • Broker firms • Regulatory body(DSE and CSE) • New investors
  • 7. This figure was designed and provided by our course instructor Dr. Mashiur Rahman.It can be implemented easily for installation of call center. Above figure is an excellent technical infrastructure of a IP based Call center.
  • 8. Conclusion Now a days Worldwide call center is well known as BPO(Business Process Outsourcing). Developed countries of the world earning a lot of revenue from BPO.The call center is affected the national economy of developed countries. Developing countries like Bangladesh should adopt this modern facility to improve the national economic condition. Call center will keep a great impact for our country, it’s certain.