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Strategies
is the process of resolving a dispute by
addressing and meeting at least some of
each side’s needs and concerns
it’s an indispensable process to create a
productive work place and effective team
dynamics
Kenneth Thomas & Ralph Kilmann
identified
conflict resolution styles that vary
in their degrees of
Kenneth Thomas & Ralph Kilmann
identified
conflict styles that vary
in their degrees of
& *
Thomas-Kilmann Conflict Mode I...
Extent to which the individual attempts
to satisfy and consider the other
indivduals’s issues
AA
Extent to which the individual attempts
to satisfy own concerns
@
Once you grasp the different
styles, you can think about your
, learn how you
need to and think
about the
approach for eac...
Accommodating
Accommodating
Avoiding
Accommodating
Avoiding
Is both assertive and cooperative
You try to meet the needs of all people
involved.
Cooperate effectively and acknowledge that
everyone is important.
Best used to bring together a variety of
viewpoints to get the best solution
Best used to bring together a variety of
viewpoints to get the best solution OR when the
situation is too important for a ...
Accommodating
Accommodating
Accommodating
Accommodating
Accommodating
Avoiding
Avoiding
Is unassertive & uncooperative
Avoiding
Avoiding the conflict entirely
Avoiding
Best used when the conflict
is not important
& when wining is impossible & you
perceive that change won’t occur
Avoiding
Best used to reduce tensions and
get back to productive levels and
regain harmony and composure
Lets Recap
Accommodating
Avoiding
conflict resolution styles
most useful in different
situations.
personal predispositions and the
requirements of the situations
the requirements of the specific situation
and the skills by which you manage the
situation
Thanks!
Conflict Resolution
http://www.pon.harvard.edu/category/daily/conflict-resolution/
Conflict Resolution: the Thomas-Kilmann...
Slide 24
People http://www.flickr.com/photos/a-barth/1439750542/sizes/m/in/photolist-3ce6Fd-3ifpTh-3BfdbZ-3EfTWY-3KJxxH-43...
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
the requirements of the specific
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the requirements of the specific Conflict Resolution Strategies

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the requirements of the specific situation
and the skills by which you manage the
situation

Publié dans : Business, Technologie
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