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Using Office 365 to Drive
Employee Engagement
1
What is Employee Engagement?
Why Should I Care?
Can I do it in Office 365?
Platinum Sponsors
Silver Sponsors
Say Thanks to our Sponsors!
Without them this event wouldn’t happen!
2
3
Navigate to this URL
and complete a short
survey.
https://tinyurl.com/y8dwdt2x
4
Quick Exercise
Strategy &
Architecture
Mobility
Cloud
Platforms
Portals &
Collaboration
Connected
Devices
Experience
Design
... we turn data into actionable
insights and transform
organizations for the digital era.
5
5
About Me
• Senior Business Solutions / Technology
Consultant for the past 12 years
• Enterprise Solution architect for 20 plus years
• Previously a CIO in a St. Louis mid-market
company for 12 years
• Former Partner / Principal of a local Microsoft
Business Solutions consulting firm Matt Bowers
St. Louis
618.972.2152
mbowers@sensecorp.com
6
https://www.linkedin.com/in/matthewwbowers/
https://www.facebook.com/matthew.w.bowers1
What this Presentation Is (or Is Not)
•Business and solution focused
•Not technical
•Not a demo
•Not intended to be a deep
dive
•Connect the dots – between
business, pain, drivers etc.
and a technological response
7
Click to edit Title
What is Employee Engagement?
8
Employee Engagement
• “Engagement” has been around
as a concept since the 1970s.
• William Kahn first defined the
term in the early 1990s.
• Gallup popularized the idea with
their book “First Break All The
Rules” and their Q12 survey.
http://www.itprotoday.com9
Employee Engagement
10
Employee Engagement is a fundamental concept in the
effort to understand and describe, both qualitatively and
quantitatively, the nature of the relationship between an
organization and its employees.
An "engaged employee" is defined as one who is fully
absorbed by and enthusiastic about their work and so
takes positive action to further the organization's
reputation and interests.
An engaged employee has a positive attitude towards
the organization and its values.
Employee Engagement". Emptrust. Retrieved 11 August 2017.10
Employee Engagement
Emotional engagement
manifests itself in three
types of employees:
•Engaged
•Not engaged
•Actively disengaged
Gallup – https://q12.gallup.com/Help/en-us/About11
Employee Engagement
Engaged employees:
• They are the best colleagues.
• Cooperate to build a team, a company, or an
organization.
• They are involved in and committed to their work.
• They know the scope of their jobs and look for new
and better ways to achieve outcomes.
• They are 100% psychologically committed to their
work.
• And, they are typically the only people in an
organization who create new customers.
Gallup – https://q12.gallup.com/Help/en-us/About12
Employee Engagement
Not engaged employees:
• They are very difficult to spot.
• They are not hostile or disruptive.
• They show up and kill time.
• They are thinking about lunch or
their next break.
• They are essentially “checked out.”
Gallup – https://q12.gallup.com/Help/en-us/About13
Employee Engagement
Actively disengaged
employees:
• More or less out to damage their company.
• They monopolize managers’ time.
• Have more on-the-job accidents; account for
more quality defects; contribute to
“shrinkage” or theft; are sicker; miss more
days; and quit at a higher rate.
• Whatever the engaged do — such as solving
problems and creating new customers — the
actively disengaged try to undo.
Gallup – https://q12.gallup.com/Help/en-us/About14
Culture Smulture – What’s Culture Got To Do With it
15
Employee
Engagement
is Not
Culture
16
Employee engagement is the feelings that
individuals have towards their work at the
company. It reflects how motivated and bought-
in an employee is to the organization and their
role.
Culture is the behavior the organization displays.
This behavior is the response to your
Organization Operating System i.e. the unique
structures, processes and communication
methods every organization creates that send
signals to employees on how they should
behave to be accepted in the organization.
https://postshift.com/stop-confusing-employee-engagement-culture/16
Ten Ways to
Drive Employee
Engagement
17
Communicate and
reward core
values
Consistent and
timely
communication
Real time
coaching from a
manager
Employee
development
Team
environment
Culture of trust
Clear
expectations
Show
appreciation
Give employees a
voice
Competitive pay and
benefits
Gallup – 2016, 201817
Why Should I Care?
18
Employee
Engagement
Gallup, 2016
Gallup estimates
actively disengaged
employees cost the
U.S. $450 billion to
$550 billion in lost
productivity per
year.
Companies with low
engagement scores earn an
operating income 32.7
percent lower than
companies with more
engaged employees.
Similarly,
companies with a
highly engaged
workforce
experience a 19.2
percent growth in
operating income
over a 12-month
period.
19
Employee Engagement
Gallup – 2016, 201820
U.S. Employee Engagement
% Employees 2013 2014 2016 2018
Engaged 29.6 31.5 34 34
Not Engaged 51.5 51 50 53
Actively Disengaged 18.8 17 16.5 13
Gallup On Employee Engagement
Without the proper tools
required to do what they do
best, employees will quickly
become disengaged and
unhappy in their work.
Gallup – https://q12.gallup.com21
{ }
Office 365 as Transformative Agent
Driving Employee Engagement
22
8 ways Office
365 can drive
employee
engagement
23
Simplicity!
Gamification
Employee self-service
Smarter workflows and workplace automation
Easy collaboration
Mobility
Everything is centralized
User feedback
https://tinyurl.com/y9424rwj23
Office 365
and
Engagement
24
Most of the Office 365 components can be
leveraged and utilized to facilitate employee
engagement, and in many cases they are,
however, the focus here is necessarily limited.
SharePoint
Forms
Flow
Power Apps
Ways SharePoint Can Drive Engagement
Ease of access /
ease of use
Supports “work
on the go”
Dynamic and
fresh content
Can find
information easily
Multiple ways to
get to content
Collaboration
Social Interaction
And
Communication
Connect
disconnected
workers
Flexible and
supports business
process
25
SharePoint - What Do The Best Intranets o?
• Improves Productivity
• Enables collaboration
• Empowers users
• Enables users
• Engages users
• Helps them get their job done!
• Ideally, should be the one and only
place they need to go to do their
job
26
Forms
• Conduct employee satisfaction
surveys
• Create a quiz to support office
learning programs
• Health surveys to integrate into a
workplace health program
• Generate real time analytics to view
report data that was collected
• Share surveys anonymously to
encourage work place trust
• Customize and embed surveys on web
sites, intranets or blogs
• Integration with other Office 365
applications for greater effect
27
Flow
Daily workflow – automate simple tasks, improve productivity
Share data - Users can create flows that copies files from one
place to another place where others can have access to that
data as well.
Microsoft Common Data Model - flows already have the
capability to connect to over 40 different services.
Automate – automate the messaging and task notification,
sending email etc. when a workflow is started, completed etc.
Mobility!
28
Power Apps
Solution Making. Microsoft PowerApps can serve as a
stepping stone for individuals and organizations to push new
solutions as answers to problems.
No-Code Coding.
End user, power user, business analysts can develop
solutions that drive engagement
Multi-Platform Development.
Automated Workflows.
Integrated Data Pull.
29
Questions?
30

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St. Louis Office 365 Saturday 2019 - Employee Engagement

  • 1. Using Office 365 to Drive Employee Engagement 1 What is Employee Engagement? Why Should I Care? Can I do it in Office 365?
  • 2. Platinum Sponsors Silver Sponsors Say Thanks to our Sponsors! Without them this event wouldn’t happen! 2
  • 3. 3
  • 4. Navigate to this URL and complete a short survey. https://tinyurl.com/y8dwdt2x 4 Quick Exercise
  • 5. Strategy & Architecture Mobility Cloud Platforms Portals & Collaboration Connected Devices Experience Design ... we turn data into actionable insights and transform organizations for the digital era. 5 5
  • 6. About Me • Senior Business Solutions / Technology Consultant for the past 12 years • Enterprise Solution architect for 20 plus years • Previously a CIO in a St. Louis mid-market company for 12 years • Former Partner / Principal of a local Microsoft Business Solutions consulting firm Matt Bowers St. Louis 618.972.2152 mbowers@sensecorp.com 6 https://www.linkedin.com/in/matthewwbowers/ https://www.facebook.com/matthew.w.bowers1
  • 7. What this Presentation Is (or Is Not) •Business and solution focused •Not technical •Not a demo •Not intended to be a deep dive •Connect the dots – between business, pain, drivers etc. and a technological response 7
  • 8. Click to edit Title What is Employee Engagement? 8
  • 9. Employee Engagement • “Engagement” has been around as a concept since the 1970s. • William Kahn first defined the term in the early 1990s. • Gallup popularized the idea with their book “First Break All The Rules” and their Q12 survey. http://www.itprotoday.com9
  • 10. Employee Engagement 10 Employee Engagement is a fundamental concept in the effort to understand and describe, both qualitatively and quantitatively, the nature of the relationship between an organization and its employees. An "engaged employee" is defined as one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization's reputation and interests. An engaged employee has a positive attitude towards the organization and its values. Employee Engagement". Emptrust. Retrieved 11 August 2017.10
  • 11. Employee Engagement Emotional engagement manifests itself in three types of employees: •Engaged •Not engaged •Actively disengaged Gallup – https://q12.gallup.com/Help/en-us/About11
  • 12. Employee Engagement Engaged employees: • They are the best colleagues. • Cooperate to build a team, a company, or an organization. • They are involved in and committed to their work. • They know the scope of their jobs and look for new and better ways to achieve outcomes. • They are 100% psychologically committed to their work. • And, they are typically the only people in an organization who create new customers. Gallup – https://q12.gallup.com/Help/en-us/About12
  • 13. Employee Engagement Not engaged employees: • They are very difficult to spot. • They are not hostile or disruptive. • They show up and kill time. • They are thinking about lunch or their next break. • They are essentially “checked out.” Gallup – https://q12.gallup.com/Help/en-us/About13
  • 14. Employee Engagement Actively disengaged employees: • More or less out to damage their company. • They monopolize managers’ time. • Have more on-the-job accidents; account for more quality defects; contribute to “shrinkage” or theft; are sicker; miss more days; and quit at a higher rate. • Whatever the engaged do — such as solving problems and creating new customers — the actively disengaged try to undo. Gallup – https://q12.gallup.com/Help/en-us/About14
  • 15. Culture Smulture – What’s Culture Got To Do With it 15
  • 16. Employee Engagement is Not Culture 16 Employee engagement is the feelings that individuals have towards their work at the company. It reflects how motivated and bought- in an employee is to the organization and their role. Culture is the behavior the organization displays. This behavior is the response to your Organization Operating System i.e. the unique structures, processes and communication methods every organization creates that send signals to employees on how they should behave to be accepted in the organization. https://postshift.com/stop-confusing-employee-engagement-culture/16
  • 17. Ten Ways to Drive Employee Engagement 17 Communicate and reward core values Consistent and timely communication Real time coaching from a manager Employee development Team environment Culture of trust Clear expectations Show appreciation Give employees a voice Competitive pay and benefits Gallup – 2016, 201817
  • 18. Why Should I Care? 18
  • 19. Employee Engagement Gallup, 2016 Gallup estimates actively disengaged employees cost the U.S. $450 billion to $550 billion in lost productivity per year. Companies with low engagement scores earn an operating income 32.7 percent lower than companies with more engaged employees. Similarly, companies with a highly engaged workforce experience a 19.2 percent growth in operating income over a 12-month period. 19
  • 20. Employee Engagement Gallup – 2016, 201820 U.S. Employee Engagement % Employees 2013 2014 2016 2018 Engaged 29.6 31.5 34 34 Not Engaged 51.5 51 50 53 Actively Disengaged 18.8 17 16.5 13
  • 21. Gallup On Employee Engagement Without the proper tools required to do what they do best, employees will quickly become disengaged and unhappy in their work. Gallup – https://q12.gallup.com21
  • 22. { } Office 365 as Transformative Agent Driving Employee Engagement 22
  • 23. 8 ways Office 365 can drive employee engagement 23 Simplicity! Gamification Employee self-service Smarter workflows and workplace automation Easy collaboration Mobility Everything is centralized User feedback https://tinyurl.com/y9424rwj23
  • 24. Office 365 and Engagement 24 Most of the Office 365 components can be leveraged and utilized to facilitate employee engagement, and in many cases they are, however, the focus here is necessarily limited. SharePoint Forms Flow Power Apps
  • 25. Ways SharePoint Can Drive Engagement Ease of access / ease of use Supports “work on the go” Dynamic and fresh content Can find information easily Multiple ways to get to content Collaboration Social Interaction And Communication Connect disconnected workers Flexible and supports business process 25
  • 26. SharePoint - What Do The Best Intranets o? • Improves Productivity • Enables collaboration • Empowers users • Enables users • Engages users • Helps them get their job done! • Ideally, should be the one and only place they need to go to do their job 26
  • 27. Forms • Conduct employee satisfaction surveys • Create a quiz to support office learning programs • Health surveys to integrate into a workplace health program • Generate real time analytics to view report data that was collected • Share surveys anonymously to encourage work place trust • Customize and embed surveys on web sites, intranets or blogs • Integration with other Office 365 applications for greater effect 27
  • 28. Flow Daily workflow – automate simple tasks, improve productivity Share data - Users can create flows that copies files from one place to another place where others can have access to that data as well. Microsoft Common Data Model - flows already have the capability to connect to over 40 different services. Automate – automate the messaging and task notification, sending email etc. when a workflow is started, completed etc. Mobility! 28
  • 29. Power Apps Solution Making. Microsoft PowerApps can serve as a stepping stone for individuals and organizations to push new solutions as answers to problems. No-Code Coding. End user, power user, business analysts can develop solutions that drive engagement Multi-Platform Development. Automated Workflows. Integrated Data Pull. 29

Notes de l'éditeur

  1. Good and clean.
  2. Help me get my job done. Tie in multiple systems. Talk about MS Web etc.
  3. Help me get my job done. Tie in multiple systems. Talk about MS Web etc.
  4. Help me get my job done. Tie in multiple systems. Talk about MS Web etc.
  5. Help me get my job done. Tie in multiple systems. Talk about MS Web etc.
  6. https://www.forbes.com/sites/danpontefract/2017/11/04/the-key-differences-between-culture-purpose-and-employee-engagement/#526f8f9e3cbd
  7. Source: https://enterprisersproject.com/what-is-digital-transformation
  8. Help me get my job done. Tie in multiple systems. Talk about MS Web etc.
  9. Help me get my job done. Tie in multiple systems. Talk about MS Web etc.
  10. Help me get my job done. Tie in multiple systems. Talk about MS Web etc.
  11. Help me get my job done. Tie in multiple systems. Talk about MS Web etc.