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Ben Garrett  2009 Co-Chair PRSA Health Academy Executive Producer  On The Scene Productions Connecting Great Ideas and Great People www.asaecenter.org Harnessing the Basics of Social Media in Healthcare Sunday, August 16, 2009 3:15 p.m.
This is your organization . . .  Entire contents  ©  2009 Forrester Research, Inc. All rights served.
. . . these are constituents in the groundswell Entire contents  ©  2009 Forrester Research, Inc. All rights served.
This is your organization  and constituents in the groundswell Entire contents  ©  2009 Forrester Research, Inc. All rights served.
The four-step approach to the groundswell ,[object Object],[object Object],[object Object],[object Object],P O S T Entire contents  ©  2009 Forrester Research, Inc. All rights served.
The Social Technographics Ladder ,[object Object],[object Object],Entire contents  ©  2009 Forrester Research, Inc. All rights served.
Age predicts level of participation Entire contents  ©  2009 Forrester Research, Inc. All rights served.
Patients doing research consume social content Entire contents  ©  2009 Forrester Research, Inc. All rights served.
Participation variable by disease condition Entire contents  ©  2009 Forrester Research, Inc. All rights served.
Many medical professionals are spectators Entire contents  ©  2009 Forrester Research, Inc. All rights served.
Key roles and their groundswell objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Groundswell Objectives Listening Talking Energizing Supporting Embracing Entire contents  ©  2009 Forrester Research, Inc. All rights served.
American Red Cross
American Red Cross
Social Media is “Social” ,[object Object],[object Object],[object Object],[object Object]
Social Media is Web 2.0 ,[object Object],[object Object],[object Object]
Dramatic Shift to Social Networks Wikipedia.org Alexa Global Traffic Rankings 1 2 3 4 5 6 7 8 9 10 2005 (U.K.) Largest Websites by Traffic, 2005 vs. 2008: 2008 1 2 3 4 5 6 7 8 9 10
Key Social Platforms ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Media Marketing Viral Video-Enabled Sites
Blogging and Social Media By 2012, more than 145 million people—67% of the US Internet population—will be reading blogs at least once a month. That is up from a readership of 94 million in 2007, or 50% of Internet users.
Broadcast versus Social
Social Networking: People Trust Peers, Distrust Institutions
MySpace: Morgan D’Organ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
80,000 causes on FaceBook Example: 4,149,307 MEMBERS
  ,[object Object],[object Object],MySpace:  Healthcare Professional Organizations
 
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.inhalant.org Blog  Message Board   Kit, Materials   Parents, families   Partners  New Media
[object Object],[object Object],[object Object]
ACE Inhalant Blog   ,[object Object],[object Object],[object Object],[object Object]
Reaching both parents & teens   “I just watched your video on inhalant abuse and just wanted to let you know that I just recently was caught with duster in my tennis bag and my mother showed me the  e-mail of the officer  and it brought me to tears...  since then I haven't even thought about it  and if you need someone to help you out with the negatives of the experience and how to stay off of it I would love to provide an example!”
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
Second Life Marketing Campaign: Results   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
YouTube’s General Audience 46%  have a HH income of $75K or greater 42%   have an associates degree or higher 56 min/month average time spent on site 55% users ages   25-54 Sources: Nielsen NetView May 2008. 42% active reach
Who’s Watching? Everyone. Source: Nielsen//NetRatings (August 2007) Users (M) % Users Age All 56.4 – <18 10.5 19% 18-34 11.7 21% 35-44 11.7 21% 45-54 11.9 21% 55+ 10.6 19% Gender Male 30.8 55% Female 25.7 45%
[object Object],The Future Ahead in Online Video ,[object Object],[object Object],[object Object],Sources: eMarketer; Forrester Research
YouTube Offers Breadth and Depth of Content draws in massive audiences and propels community involvement deeply resonates with target audiences Community Content… Partner Content… Direct relationship with content provider Vetted for adherence to terms of use Copyright compliance
YouTube Health Community Demos ,[object Object],[object Object],[object Object]
National Council On Aging: YouTube
Arthritis Foundation -YouTube ,[object Object]
The World of Second Life ,[object Object],[object Object],[object Object],[object Object]
American Cancer Society in Second Life Relay for Life recently raised $20 million Linden Dollars, or $118,000 in real U.S. currency! Virtual Social Media / Second Life
National Multiple Sclerosis Society Raised $30,000 with MS scavenger hunt Virtual Social Media / Second Life
http:// www.esiason.org/newsResourcesSL.html Second Life – Boomer Esiason Foundation
Virtual Hospital Tour
Cerner Smart Room
Second Life offers a 3-D version of www.stopgerms.org SL – Alliance for Consumer Education
Second Life Installations ACE Stop Germs House / 2D to 3D
Second Life Installations ACE Stop Germs House / 2D to 3D
Second Life Installations ACE Stop Germs House / 2D to 3D
ACE Stop Germs House / 2D to 3D Second Life Installations
Second Life Installations Alliance of Consumer Education Stop Germs House For More info http://www.stopgerms.org   In Second Life http://slurl.com/secondlife/ConsumerEd%20Island/128/128/0
Contact Information Ben Garrett PRSA Health Academy Board of Directors Executive Producer, On The Scene Productions E-mail:  bgarrett@onthescene.com Phone:  770-640-8804 Twitter:  @bengarrettotsp Look me up on Facebook, LinkedIn, Myspace SEE YOU NEXT YEAR! Annual Meeting & Expo August 21 - 24, 2010 Los Angeles, CA

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Harnessing The Basics Of Social Media In Healthcare

  • 1. Ben Garrett 2009 Co-Chair PRSA Health Academy Executive Producer On The Scene Productions Connecting Great Ideas and Great People www.asaecenter.org Harnessing the Basics of Social Media in Healthcare Sunday, August 16, 2009 3:15 p.m.
  • 2. This is your organization . . . Entire contents © 2009 Forrester Research, Inc. All rights served.
  • 3. . . . these are constituents in the groundswell Entire contents © 2009 Forrester Research, Inc. All rights served.
  • 4. This is your organization and constituents in the groundswell Entire contents © 2009 Forrester Research, Inc. All rights served.
  • 5.
  • 6.
  • 7. Age predicts level of participation Entire contents © 2009 Forrester Research, Inc. All rights served.
  • 8. Patients doing research consume social content Entire contents © 2009 Forrester Research, Inc. All rights served.
  • 9. Participation variable by disease condition Entire contents © 2009 Forrester Research, Inc. All rights served.
  • 10. Many medical professionals are spectators Entire contents © 2009 Forrester Research, Inc. All rights served.
  • 11.
  • 14.
  • 15.
  • 16. Dramatic Shift to Social Networks Wikipedia.org Alexa Global Traffic Rankings 1 2 3 4 5 6 7 8 9 10 2005 (U.K.) Largest Websites by Traffic, 2005 vs. 2008: 2008 1 2 3 4 5 6 7 8 9 10
  • 17.
  • 18. Social Media Marketing Viral Video-Enabled Sites
  • 19. Blogging and Social Media By 2012, more than 145 million people—67% of the US Internet population—will be reading blogs at least once a month. That is up from a readership of 94 million in 2007, or 50% of Internet users.
  • 21. Social Networking: People Trust Peers, Distrust Institutions
  • 22.
  • 23. 80,000 causes on FaceBook Example: 4,149,307 MEMBERS
  • 24.
  • 25.  
  • 26.
  • 27.
  • 28.
  • 29. Reaching both parents & teens “I just watched your video on inhalant abuse and just wanted to let you know that I just recently was caught with duster in my tennis bag and my mother showed me the e-mail of the officer and it brought me to tears... since then I haven't even thought about it and if you need someone to help you out with the negatives of the experience and how to stay off of it I would love to provide an example!”
  • 30.
  • 31.
  • 32.
  • 33. YouTube’s General Audience 46% have a HH income of $75K or greater 42% have an associates degree or higher 56 min/month average time spent on site 55% users ages 25-54 Sources: Nielsen NetView May 2008. 42% active reach
  • 34. Who’s Watching? Everyone. Source: Nielsen//NetRatings (August 2007) Users (M) % Users Age All 56.4 – <18 10.5 19% 18-34 11.7 21% 35-44 11.7 21% 45-54 11.9 21% 55+ 10.6 19% Gender Male 30.8 55% Female 25.7 45%
  • 35.
  • 36. YouTube Offers Breadth and Depth of Content draws in massive audiences and propels community involvement deeply resonates with target audiences Community Content… Partner Content… Direct relationship with content provider Vetted for adherence to terms of use Copyright compliance
  • 37.
  • 38. National Council On Aging: YouTube
  • 39.
  • 40.
  • 41. American Cancer Society in Second Life Relay for Life recently raised $20 million Linden Dollars, or $118,000 in real U.S. currency! Virtual Social Media / Second Life
  • 42. National Multiple Sclerosis Society Raised $30,000 with MS scavenger hunt Virtual Social Media / Second Life
  • 43. http:// www.esiason.org/newsResourcesSL.html Second Life – Boomer Esiason Foundation
  • 46. Second Life offers a 3-D version of www.stopgerms.org SL – Alliance for Consumer Education
  • 47. Second Life Installations ACE Stop Germs House / 2D to 3D
  • 48. Second Life Installations ACE Stop Germs House / 2D to 3D
  • 49. Second Life Installations ACE Stop Germs House / 2D to 3D
  • 50. ACE Stop Germs House / 2D to 3D Second Life Installations
  • 51. Second Life Installations Alliance of Consumer Education Stop Germs House For More info http://www.stopgerms.org In Second Life http://slurl.com/secondlife/ConsumerEd%20Island/128/128/0
  • 52. Contact Information Ben Garrett PRSA Health Academy Board of Directors Executive Producer, On The Scene Productions E-mail: bgarrett@onthescene.com Phone: 770-640-8804 Twitter: @bengarrettotsp Look me up on Facebook, LinkedIn, Myspace SEE YOU NEXT YEAR! Annual Meeting & Expo August 21 - 24, 2010 Los Angeles, CA