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Mobile Commerce B2B Style:
Ordering from the Job Site
June 6th, 2017
B2B Mobile Statistics
of researchers
use a mobile
device during the
buying process
2
Catching up to B2C quickly
42%
Of
those…
There has
been a 91%
increase in use of
mobile during the
ENTIRE buying
process
1. comparing prices
2. reading about products
3. comparing feature sets
4. contacting retailers
What are they doing?
In 2016 mobile devices
accounted for 16%
of visits to B2B
eCommerce sites
B2B generates
19.4% of revenue via mobile
channels
AND…
• 74% say they are likely to return to a company’s
site in the future, if it is a mobile-friendly site.
• 48% feel frustrated and annoyed if a company
doesn’t have a mobile-friendly site.
• 52% are less likely to engage with a company
that has no mobile website.
What upsets them…
Ways to Buy from Coca-Cola
Sales Rep Call Center eCommerce
3
Through our Bottler partners
Getting started…
4
How to Place an Order
5
Checking Out
6
Checking Out
7
Thank you!
Marta Dalton
Director of eCommerce
madalton@coca-cola.com
@digitalmarta
www.linkedin.com/in/martadalton
8

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IRCE 2017 B2B Workshop - Mobile for B2B

  • 1. Mobile Commerce B2B Style: Ordering from the Job Site June 6th, 2017
  • 2. B2B Mobile Statistics of researchers use a mobile device during the buying process 2 Catching up to B2C quickly 42% Of those… There has been a 91% increase in use of mobile during the ENTIRE buying process 1. comparing prices 2. reading about products 3. comparing feature sets 4. contacting retailers What are they doing? In 2016 mobile devices accounted for 16% of visits to B2B eCommerce sites B2B generates 19.4% of revenue via mobile channels AND… • 74% say they are likely to return to a company’s site in the future, if it is a mobile-friendly site. • 48% feel frustrated and annoyed if a company doesn’t have a mobile-friendly site. • 52% are less likely to engage with a company that has no mobile website. What upsets them…
  • 3. Ways to Buy from Coca-Cola Sales Rep Call Center eCommerce 3 Through our Bottler partners
  • 5. How to Place an Order 5
  • 8. Thank you! Marta Dalton Director of eCommerce madalton@coca-cola.com @digitalmarta www.linkedin.com/in/martadalton 8