Negative Sentiment (or "Sentiment Analysis is Sh*te")
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I used to believe that sentiment analysis was one of the most important tools in a smart marketer's box. The rise of social media offered (I thought) a huge, free, and above all, reliable source of both qualitative and quantitative data about how real people really feel about brands, and how our marketing contributed to those feelings. Over the years, though, I've become increasingly disappointed in both the reality and the promise; to the point at which I'm actively recommending that our clients avoid using social media sentiment in their models or as a performance metric. It's time for us all to stop kidding ourselves, 'fess up, and end the conspiracy. In this short talk, I hope to explain why sentiment analysis doesn't function as a useful social media metric, now or EVER.
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Negative Sentiment (or "Sentiment Analysis is Sh*te")
- 1. Mat Morrison @mediaczar Tuesday, 5 July 2011
- 2. Tuesday, 5 July 2011
- 3. Tuesday, 5 July 2011
- 4. Elephant in the room Tuesday, 5 July 2011
- 5. or Emperor’s Clothes Tuesday, 5 July 2011
- 6. Tuesday, 5 July 2011
- 7. Volume Tuesday, 5 July 2011
- 8. qualified by Volume Relevance AUTHORITY Sentiment Tuesday, 5 July 2011
- 9. quick Question: How Accurate is Sentiment analysis? Tuesday, 5 July 2011
- 10. The stinks Tuesday, 5 July 2011
- 11. supervised Learning Machine Robot Human Tuesday, 5 July 2011
- 12. Robots first... Tuesday, 5 July 2011
- 13. I’m unqualified to make judgements about the science... Tuesday, 5 July 2011
- 14. I’m unqualified to make judgements about the science... ...and So are you. Tuesday, 5 July 2011
- 15. Because the Science Is hidden in a box Tuesday, 5 July 2011
- 16. Because the Science Is hidden in a box But scientific Results are Reproducable!!! Tuesday, 5 July 2011
- 17. What’s the buzz around “Green Lantern”? Tuesday, 5 July 2011
- 18. Positive Negative Sysomos (Blogs) 40 17 TweetSentiment 29 11 WDTIT? 56.8 42 SocialMention 18 5 SM2 20 16 Sysomos (Tweets) 6.4 7.6 Rotten Tomatoes 27 73 A quick poll of a few sentiment engines’ analysis of the buzz surrounding the film “Green Lantern” demonstrates no correspondence. Tuesday, 5 July 2011
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- 20. Tuesday, 5 July 2011
- 21. Turk THis! RT @BangsandaBun: According to some, I wasn't deserving/grateful/ cool enough to be there, but I blogged about my Glastonbury experience http://t.co/eEInrnu Tuesday, 5 July 2011
- 22. Turk THis! RT @BangsandaBun: According to some, I wasn't deserving/grateful/ cool enough to be there, but I blogged about my Glastonbury experience http://t.co/eEInrnu Robot says Negative Tuesday, 5 July 2011
- 23. Turk THis! I know the bands for Glastonbury were great this year, but I still don't think you could have paid me to be part of that mental crowd! You? Tuesday, 5 July 2011
- 24. Turk THis! I know the bands for Glastonbury were great this year, but I still don't think you could have paid me to be part of that mental crowd! You? Robot says positive Tuesday, 5 July 2011
- 25. SENTIMENT scoring using Amazon Mechanical Turk disagreed with 16/40 (40%) robot judgments. Only 13/40 (32.5%) of robotic judgments were passed by all three human Judges. Raw Data available at http://mczar.me/mkue1p Tuesday, 5 July 2011
- 26. But Are Humans Reliable? ??? Emotional State/Mood Priming Cultural bias Cognitive Bias Famously not. Tuesday, 5 July 2011
- 27. It Gets Worse... The Same Human Scorer, when presented with the same statement on multiple occasions, may score it differently each time. cf. A Guerilla Experiment in Sentiment Analysis http://mczar.me/lrp7Yi Tuesday, 5 July 2011
- 28. Tuesday, 5 July 2011
- 29. The stinks Tuesday, 5 July 2011
- 30. Academic studies generally focus on Movies & the STOCK Market Why is this? Tuesday, 5 July 2011
- 31. Social Media data are full of irrelevant... Tuesday, 5 July 2011
- 32. Social Media data are full of irrelevant... Tuesday, 5 July 2011
- 33. Tuesday, 5 July 2011
- 34. Volume Relevance Authority Sentiment Tuesday, 5 July 2011
- 35. All four are needed to make sense of data Volume Relevance Authority Sentiment But I’m only talking sentiment Tuesday, 5 July 2011
- 36. The stinks Tuesday, 5 July 2011
- 37. Why might marketers want to perform Sentiment analysis? To guide customer service interactions As a Performance indicator To qualify social media buzz To identify fans Tuesday, 5 July 2011
- 38. Is sentiment actionable? Product Query Is it a... Product Complaint ??? Product endorsement Product review Product COmparison ...I need to know more Tuesday, 5 July 2011
- 39. THE KPI Problem !"#"$%&'# '##$ &"#$ &##$ %"#$ =)*;>$?)@2<$ A2.-4.@)3>$?)@2<$ %##$ B;3C>,;<<$?)@2<$ "#$ #$ ()*+,-+.$ /+0+,-+.$ 12342.5$ 6+-.42.5$ 72.08$ 9:.;<$ 725$ !"#$ Massive (and unrepresentative) spike in Net Positive Sentiment caused by specific campaign activity Should we be allowed to mark our own homework? Tuesday, 5 July 2011
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