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connected cross-platform co-viewing conversation content clips community
check-ins connected check-ins co-viewing cross-platform conversation cable
co-viewing      community        content     conversation      co-viewing      competition
comments        co-viewing       conversation      cash-in    community        commentary
cable    cross-platform      commentary         clips   connected     check-ins     cash-in
chat channels check-ins clips conversation cross-platform chat comments
cpm     clips   cross-platform    content     check-ins      chat   community     channels
clips   conversation      chat     cross-platform       commentary     clips    connected
cross-platform    cash-in    clips conversation         channels    community     check-ins
                                  Social TV:
co-viewing cross-platform chat community content conversation co-viewing


                Viewers C’s the Moment
community chat commentary co-viewing conversation cash-in community
content conversation cash-in cross-platform co-viewing community content
competition content clips connected check-ins co-viewing cross-platform
commentary comments co-viewing conversation cash-in community cpm
cash-in connected cash-in channels check-ins community conversation clips
                                           clips   cash-in    community        commentary
                                                chat    connected     check-ins    cash-in
METHODOLOGY
                        Phase 1: Ethnographies                        Phase 2: Online Surveys
Description      Three hour in-home interviews covering        20 minute online surveys covering
                 social TV attitudes and activities, reviews   social TV attitudes and activities,
                 of social TV services, interest in            interest in functionalities and reviews
                 functionalities and recommendations           of Social TV app and services
Sample size      24                                            1,566
Sample           • 50/50 gender split                          • 55F/45M gender split
Demos            • Ages 13-52                                  • Ages 13-54
                 • Racial mix                                  • Racial mix
Geo              Boston & San Diego                            U.S.
Qualifications   • Weekly+ Social TV service user              Three tiers of respondents
                              or                               1: Social TV app/service users (33%)
                 • Weekly+ social networking activities        2: Social network visitors who do at
                 related to TV                                 least three Social TV-related activities
                                                               weekly (49%)
                 • Weekly+ VMN channel watcher                 3: Do less than three Social-TV related
                 • Paid TV service subscriber                  activities weekly (18%)
                 • Home internet (not dial-up)                 •Weekly+ VMN channel watcher
                                                               • Paid TV service subscriber
                                                               • Home internet (not dial-up)

                                                                                                          2
SOCIAL TV VIEWER SEGMENTS
PIONEERS                                 SOCIALITES                                           ISOLATIONISTS
USE SOCIAL TV APPS &                     DO 3+ SOCIAL TV                                      DO <3 SOCIAL TV
SERVICES WEEKLY+                         ACTIVITIES WEEKLY+                                   ACTIVITIES WEEKLY+
55% Male                                63% Female                                            52% Female

29 years median age                     24 years median age                                   33 years median age

95% use Facebook                        93% use Facebook                                      89% use Facebook
56% use Twitter                         47% use Twitter                                       22% use Twitter

91% visit TV channel’s website          82% visit TV channel’s website                        70% visit TV channel’s website

48% visit TV channel’s                  35% visit TV channel’s                                11% visit TV channel’s
Facebook                                Facebook                                              Facebook

37% visit TV channel’s Hulu             25% visit TV channel’s Hulu                           7% visit TV channel’s Hulu

22% watch the majority of               13% watch the majority of                             7% watch the majority of their
TV/video online                         TV/video online                                       TV/video online
                      RESPONDENT MIX: TIER 1 RESPONDENTS = 33% / TIER 2 = 49% / TIER 3 = 19%. NOTE: SAMPLING QUOTAS IMPOSED
                      DURING RESPONDENT SCREENING; RESPONDENT MIX DOES NOT MATCH POPULATION                                   3
SOCIAL TV APPS & SERVICES




                            4
WHAT SOCIAL TV MEANS
TO VIEWERS




            S13. What does the term „Social TV‟ mean to you? Base: All Respondents. N=1566   5
WHAT IS SOCIAL TV
WHAT IS SOCIAL TV
SOCIAL TV AUDIENCES SHARE
    THREE RELATED OBJECTIVES
―I want to talk about shows like
Jersey Shore with all my friends as I
watch. If I didn’t then I would feel
really left out‖
                                        Communicate
                      Ashley S, 17,
       Favorite Show: Jersey Shore
                                                           ―It’s TV that’s interactive.
                                                           You can follow the
―It’s great to read the                                    Facebook page or show
comments of others                                         on Twitter. You can vote
who are watching the                                       or watch clips. It makes
same show because                                          you feel part of TV, rather
                                  Check         Consume
sometimes another                                          than just watching it‖
viewer can pick up on
                                 Comments        Content
                                                                         Jean L, 26,
something you missed‖                                        Favorite Show: Criminal
            Jason B, 34,                                                      Minds
  Favorite Show: Jersey
                  Shore



                                                                                     8
SOCIALIZING ABOUT TV:                                                                                                             Communicate




MANY WAYS AND MEANS                                                                                                         Check
                                                                                                                           Comments
                                                                                                                                             Consume
                                                                                                                                              Content



 Most popular weekly+ TV activities (all shows)
 Watch TV in same room as others                                                                                     85%
 Search online for supplemental info/content    61%
 Watch TV show clips on social networks       58%                                                            Teens more likely to
 Chat about what's on via text message       57%                                                            watch clips on social
                                                                                                               networks (77%);
 Access info on IMDB, Wikipedia, etc.        57%
                                                                                                            A35+ less likely (44%)
 Chat about what's on via the phone         56%
 Visit network websites                   53%
 Comment on SNS about what's on         51%                                                      ―When I’m watching Jersey
                                                                                                 Shore, I have Facebook chats
 'Like' or ‘favorite’ shows I watch    49%                                                       with 10 friends and I’m texting a
 IM or FB chat about what’s on        47%                                                        dozen people, and I can be on
 Read SNS comments from cast        45%                                                          the phone to my best friend‖
                                                                                                                       Ashley S, 17,
 Read trending show topics 35%                                                                         Favorite Show: Jersey Shore
 Email about what's on         34%


            S18: “How often do you undertake each of the following activities related to TV shows that you watch?” Base: All Respondents. N=1566
            *Show: TV show that Tier 1s use Social TV service with, that Tier 2s communicate about the most, that Tier 3s watch most
                                                                                                                                                    9
COMMUNICATION: SOCIAL                                                                                                          Communicate



TV INCREASES CHAT OPTIONS                                                                                                 Check            Consume
                                                                                                                         Comments           Content



                                                                               Pioneers & Socialites              Isolationists
 Interest in Social TV chat options                                             Use      Interested
 [Base: Public & private chatters]                        Private chat         10%           26%                 5% 6%
                                                           Public chat        6%          23%                    4% 8%



 Chat directly through the app/service                                            56%

                                                                                                                Less interest
 Facebook chat                                                                 53%                                for teens
                                                                                                                   (~45%)

 Text message/Group text/Group me                                        50%


 Skype                                               38%


                 Q19: Imagine the producers of the show you [use Social TV service with/communicate about the most/watch most] created a

                                                                                                                                                 10
                 new app/website for the show. How interested would you be in using the following functionalities within it? (Top 2 box)
                 Base: Respondents who use public or private chat or are interested in the functions. N=640
CONTENT: VIDEO DOMINATES                                                                                                          Communicate




SUPPLEMENTAL EXPERIENCES                                                                                                    Check
                                                                                                                           Comments
                                                                                                                                             Consume
                                                                                                                                              Content



                                                                             Pioneers & Socialites                       Isolationists
 Interest in show content types                                               Use       Interested
 [Base: Supplemental info seekers]                         Extra info       11%                  42%                    5%         24%



 Full episodes                                                         88%

 Sneak peaks of new episodes                               75%

 Highlight clips                                        71%
                                                                                              Less interest
                                                                                            for teens—but
 Blogs/behind the scenes info                           71%                                  still a majority
                                                                                             More interest
 Synchronized experiences                        64%
                                                                                                 for A45+
 IMDb info etc.                                 63%

 Cast photos                                 59%
                                                                       Less interest
 Clothes/furniture info             50%
                                                                        for males

                   Q19: Imagine the producers of the show you [use Social TV service with/communicate about the most/watch most] created a new
                   app/website for the show. How interested would you be in using the following functionalities within it? (Top 2 box)
                   Base: Respondents who already do access supplemental content or are interested in this function. N=777                          11
CONTENT: TRIVIA & CASUAL                                                                                                           Communicate




GAMES                                                                                                                        Check
                                                                                                                            Comments
                                                                                                                                               Consume
                                                                                                                                                Content


                                                               Pioneers & Socialites                         Isolationists
 Interest in show games & polls
                                                                Use       Interested
 [Base: TV gamers &
                                              Extra info 11%                        42%                     5%     24%
 supplemental info seekers]                    Games 6%                   28%                               3% 13%

    72%          71%


                                         55%
                                                                51%
                                                                                                  Teens more interested in
                                                                                             voting/seeing poll results (62%)

                                                                                           ―It’s good to see if I know
                                                                                           them [show characters] as
                                                                                           much as I think I do.‖
                                                                                                                  Catherine N., 18,
                                                                                                          Favorite Show: Chopped

   Trivia      Casual            Vote/see poll  Submit
               games                results    questions
              Q19: Imagine the producers of the show you [use Social TV service with/communicate about the most/watch most] created a new
              app/website for the show. How interested would you be in using the following functionalities within it? (Top 2 box)
              Base for „Trivia „& „Casual games‟: Respondents who play games related to TV show or are interested in this function. N=476
              Base for „Vote‟ & „Submit questions‟: Respondents who already access supplemental content or are interested in this function. N=777
                                                                                                                                                     12
CONTENT: MANY REWARDS,                                                                                                           Communicate




MANY WAYS TO EARN                                                                                                         Check
                                                                                                                         Comments
                                                                                                                                            Consume
                                                                                                                                             Content

                                                              Pioneers & Socialites                     Isolationists
[Base: Points/rewards                                         Use       Interested
 earners]                          Receive points/
                                                   4%                         46%                      2%        26%
                                   rewards


                       Interest in incentives...

          Free merchandise                                                                                                 73%

          Signed cast pictures                                                                                      68%

          Merchandise discounts                                                                         61%
                                                                                                                       73% of
          Access cast web chat                                                                       59%
                                                                                                                        teens
          Competition entries                                                                   56%

          Exclusive video clips                                                                56%

          Physical badge                                                    44%

          Virtual badge                                 32%

                LEFT CHART: Q21 “How interested would you be in” RIGHT CHART: Q22 “How interested would you be in doing the following in
                order to earn points or other rewards?” (Top 2 box) Base: Respondents who already earn points/rewards or are interested. N=732    13
COMMENTS: CAST & CREW,                                                                                                             Communicate




FRIENDS & FAMILY                                                                                                            Check
                                                                                                                           Comments
                                                                                                                                         Consume
                                                                                                                                          Content


                                                                       Pioneers & Socialites                 Isolationists
Interest in sources of comments                                         Use       Interested
[Base: Comment readers]                           View
                                                  comments 8%                        31%                    4% 10%




 #1    CAST & CREW                                                                                54% are interested in seeing
                                                                                                    visualizations of social
                                                                                                     activity during a show
 #2    PEOPLE YOU KNOW
                                                                                                   (e.g. charts with volume of key
                                                                                                     phrases, most talked about
                                                                                                   moments on Twitter/Facebook)
 #3    CELEBRITY VIEWERS


 #4    MOST POPULAR COMMENTS                                                         ―I love reading Daniel Tosh’s
                                                                                     tweets while watching Tosh.0. It
                                                                                     gives the show a whole other
 #5    ALL FAN COMMENTS                                                              dimension”
                                                                                                                                Sean C, 24,
                                                                                                                      Favorite Show: Tosh.0
              Q20: “Please rank the following comment types in order of importance from 1 (most interested) to 5 (least interested)”
              Base: Respondents who already read comments/trending topics or are interested in this function. N=546                              14
SOCIAL TV FOSTERS SHOW
DISCOVERY
 ―If you see nine comments and     ―If a handful of people are
people are posting, it makes you   talking about a show, it will
   want to see what the show’s      interest me. Like I’ll watch
              about.‖               clips of shows that I don’t
           – Ashley S, 28           normally watch if people
                                      are talking about it on
                                            Facebook‖
                                            – Mindy, 24
    ―Sometimes I don’t notice
      something’s on TV, but
   someone put a comment           ―I think I’m watching more
   on Facebook, and Facebook
                                        TV because I see on
       got me to watch it.‖           Facebook that a friend
          – Jonathan, 31             recommended a show,‖
                                               – Ray, 46

                                                                   15
SOCIAL TV AND LIVE VIEWING
Frequency of using Social TV service when watching the show it’s used with


                               Never

                                6%     Every Time
                                       18%


                      Occasionally
                         44%              Most Times
                                           32%




                                       Q10: “Please tell us how often you use … while watching …”
                                       Base: Tier 1 Respondents. N=517.                             16
SOCIAL TV AND LIVE                                                                                                           Communicate




VIEWING (cont.)                                                                                                       Check
                                                                                                                     Comments
                                                                                                                                        Consume
                                                                                                                                         Content


                      When viewers expect to use Social TV features


     Before Show                 During Show                               Ad Breaks                               After Show

  Check In (38%)      Private Chat (50%) Extra Info (41%)                                               Extra Info(59%)
  Extra Info (34%)     Public Chat (50%)                          Private Chat (39%)                        Games (57%)
   Games (27%)           Check In (48%)                            Public Chat (36%)                       Post Clips (56%)
 Private Chat (25%)         Extra Info (40%)                   View Comments (33%) View Comments(50%)

View Comments (25%) View Comments (39%)                              Post Clips (32%)                       Private Chat (38%)

 Public Chat (22%)          Post Clips (32%)                            Games (29%)                          Public Chat (36%)
   Post Clips (16%)            Games (20%)                              Check In (24%)                            Check In (17%)


                        Q17: “If you had an app/website for the show you [use Social TV service with/communicate about the most/watch most]
                        at what times would you expect to use the app for each of these activities?”                                          17
connected cross-platform co-viewing conversation content clips community
check-ins connected check-ins co-viewing cross-platform conversation cable
co-viewing      community        content     conversation      co-viewing      competition
comments        co-viewing       conversation      cash-in    community        commentary
cable    cross-platform      commentary         clips   connected     check-ins     cash-in
chat channels check-ins clips conversation cross-platform chat comments
cpm     clips   cross-platform    content     check-ins      chat   community     channels
clips   conversation      chat     cross-platform       commentary     clips    connected



                 Implications
cross-platform    cash-in    clips conversation         channels    community     check-ins
co-viewing cross-platform chat community content conversation co-viewing
community chat commentary co-viewing conversation cash-in community
content conversation cash-in cross-platform co-viewing community content
competition content clips connected check-ins co-viewing cross-platform
commentary comments co-viewing conversation cash-in community cpm
cash-in connected cash-in channels check-ins community conversation clips
                                           clips   cash-in    community        commentary
                                                chat    connected     check-ins    cash-in
connected cross-platform co-viewing conversation content clips community
check-ins connected check-ins co-viewing cross-platform conversation cable
co-viewing      community        content     conversation      co-viewing      competition
comments        co-viewing       conversation      cash-in    community        commentary
cable    cross-platform      commentary         clips   connected     check-ins     cash-in
chat channels check-ins clips conversation cross-platform chat comments
cpm     clips   cross-platform    content     check-ins      chat   community     channels
clips   conversation      chat     cross-platform       commentary     clips    connected



                     Thank you
cross-platform    cash-in    clips conversation         channels    community     check-ins
co-viewing cross-platform chat community content conversation co-viewing
community chat commentary co-viewing conversation cash-in community
content conversation cash-in cross-platform co-viewing community content
competition content clips connected check-ins co-viewing cross-platform
commentary comments co-viewing conversation cash-in community cpm
cash-in connected cash-in channels check-ins community conversation clips
                                           clips   cash-in    community        commentary
                                                chat    connected     check-ins    cash-in

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1630 omma video colleen fahey rush

  • 1. connected cross-platform co-viewing conversation content clips community check-ins connected check-ins co-viewing cross-platform conversation cable co-viewing community content conversation co-viewing competition comments co-viewing conversation cash-in community commentary cable cross-platform commentary clips connected check-ins cash-in chat channels check-ins clips conversation cross-platform chat comments cpm clips cross-platform content check-ins chat community channels clips conversation chat cross-platform commentary clips connected cross-platform cash-in clips conversation channels community check-ins Social TV: co-viewing cross-platform chat community content conversation co-viewing Viewers C’s the Moment community chat commentary co-viewing conversation cash-in community content conversation cash-in cross-platform co-viewing community content competition content clips connected check-ins co-viewing cross-platform commentary comments co-viewing conversation cash-in community cpm cash-in connected cash-in channels check-ins community conversation clips clips cash-in community commentary chat connected check-ins cash-in
  • 2. METHODOLOGY Phase 1: Ethnographies Phase 2: Online Surveys Description Three hour in-home interviews covering 20 minute online surveys covering social TV attitudes and activities, reviews social TV attitudes and activities, of social TV services, interest in interest in functionalities and reviews functionalities and recommendations of Social TV app and services Sample size 24 1,566 Sample • 50/50 gender split • 55F/45M gender split Demos • Ages 13-52 • Ages 13-54 • Racial mix • Racial mix Geo Boston & San Diego U.S. Qualifications • Weekly+ Social TV service user Three tiers of respondents or 1: Social TV app/service users (33%) • Weekly+ social networking activities 2: Social network visitors who do at related to TV least three Social TV-related activities weekly (49%) • Weekly+ VMN channel watcher 3: Do less than three Social-TV related • Paid TV service subscriber activities weekly (18%) • Home internet (not dial-up) •Weekly+ VMN channel watcher • Paid TV service subscriber • Home internet (not dial-up) 2
  • 3. SOCIAL TV VIEWER SEGMENTS PIONEERS SOCIALITES ISOLATIONISTS USE SOCIAL TV APPS & DO 3+ SOCIAL TV DO <3 SOCIAL TV SERVICES WEEKLY+ ACTIVITIES WEEKLY+ ACTIVITIES WEEKLY+ 55% Male 63% Female 52% Female 29 years median age 24 years median age 33 years median age 95% use Facebook 93% use Facebook 89% use Facebook 56% use Twitter 47% use Twitter 22% use Twitter 91% visit TV channel’s website 82% visit TV channel’s website 70% visit TV channel’s website 48% visit TV channel’s 35% visit TV channel’s 11% visit TV channel’s Facebook Facebook Facebook 37% visit TV channel’s Hulu 25% visit TV channel’s Hulu 7% visit TV channel’s Hulu 22% watch the majority of 13% watch the majority of 7% watch the majority of their TV/video online TV/video online TV/video online RESPONDENT MIX: TIER 1 RESPONDENTS = 33% / TIER 2 = 49% / TIER 3 = 19%. NOTE: SAMPLING QUOTAS IMPOSED DURING RESPONDENT SCREENING; RESPONDENT MIX DOES NOT MATCH POPULATION 3
  • 4. SOCIAL TV APPS & SERVICES 4
  • 5. WHAT SOCIAL TV MEANS TO VIEWERS S13. What does the term „Social TV‟ mean to you? Base: All Respondents. N=1566 5
  • 8. SOCIAL TV AUDIENCES SHARE THREE RELATED OBJECTIVES ―I want to talk about shows like Jersey Shore with all my friends as I watch. If I didn’t then I would feel really left out‖ Communicate Ashley S, 17, Favorite Show: Jersey Shore ―It’s TV that’s interactive. You can follow the ―It’s great to read the Facebook page or show comments of others on Twitter. You can vote who are watching the or watch clips. It makes same show because you feel part of TV, rather Check Consume sometimes another than just watching it‖ viewer can pick up on Comments Content Jean L, 26, something you missed‖ Favorite Show: Criminal Jason B, 34, Minds Favorite Show: Jersey Shore 8
  • 9. SOCIALIZING ABOUT TV: Communicate MANY WAYS AND MEANS Check Comments Consume Content Most popular weekly+ TV activities (all shows) Watch TV in same room as others 85% Search online for supplemental info/content 61% Watch TV show clips on social networks 58% Teens more likely to Chat about what's on via text message 57% watch clips on social networks (77%); Access info on IMDB, Wikipedia, etc. 57% A35+ less likely (44%) Chat about what's on via the phone 56% Visit network websites 53% Comment on SNS about what's on 51% ―When I’m watching Jersey Shore, I have Facebook chats 'Like' or ‘favorite’ shows I watch 49% with 10 friends and I’m texting a IM or FB chat about what’s on 47% dozen people, and I can be on Read SNS comments from cast 45% the phone to my best friend‖ Ashley S, 17, Read trending show topics 35% Favorite Show: Jersey Shore Email about what's on 34% S18: “How often do you undertake each of the following activities related to TV shows that you watch?” Base: All Respondents. N=1566 *Show: TV show that Tier 1s use Social TV service with, that Tier 2s communicate about the most, that Tier 3s watch most 9
  • 10. COMMUNICATION: SOCIAL Communicate TV INCREASES CHAT OPTIONS Check Consume Comments Content Pioneers & Socialites Isolationists Interest in Social TV chat options Use Interested [Base: Public & private chatters] Private chat 10% 26% 5% 6% Public chat 6% 23% 4% 8% Chat directly through the app/service 56% Less interest Facebook chat 53% for teens (~45%) Text message/Group text/Group me 50% Skype 38% Q19: Imagine the producers of the show you [use Social TV service with/communicate about the most/watch most] created a 10 new app/website for the show. How interested would you be in using the following functionalities within it? (Top 2 box) Base: Respondents who use public or private chat or are interested in the functions. N=640
  • 11. CONTENT: VIDEO DOMINATES Communicate SUPPLEMENTAL EXPERIENCES Check Comments Consume Content Pioneers & Socialites Isolationists Interest in show content types Use Interested [Base: Supplemental info seekers] Extra info 11% 42% 5% 24% Full episodes 88% Sneak peaks of new episodes 75% Highlight clips 71% Less interest for teens—but Blogs/behind the scenes info 71% still a majority More interest Synchronized experiences 64% for A45+ IMDb info etc. 63% Cast photos 59% Less interest Clothes/furniture info 50% for males Q19: Imagine the producers of the show you [use Social TV service with/communicate about the most/watch most] created a new app/website for the show. How interested would you be in using the following functionalities within it? (Top 2 box) Base: Respondents who already do access supplemental content or are interested in this function. N=777 11
  • 12. CONTENT: TRIVIA & CASUAL Communicate GAMES Check Comments Consume Content Pioneers & Socialites Isolationists Interest in show games & polls Use Interested [Base: TV gamers & Extra info 11% 42% 5% 24% supplemental info seekers] Games 6% 28% 3% 13% 72% 71% 55% 51% Teens more interested in voting/seeing poll results (62%) ―It’s good to see if I know them [show characters] as much as I think I do.‖ Catherine N., 18, Favorite Show: Chopped Trivia Casual Vote/see poll Submit games results questions Q19: Imagine the producers of the show you [use Social TV service with/communicate about the most/watch most] created a new app/website for the show. How interested would you be in using the following functionalities within it? (Top 2 box) Base for „Trivia „& „Casual games‟: Respondents who play games related to TV show or are interested in this function. N=476 Base for „Vote‟ & „Submit questions‟: Respondents who already access supplemental content or are interested in this function. N=777 12
  • 13. CONTENT: MANY REWARDS, Communicate MANY WAYS TO EARN Check Comments Consume Content Pioneers & Socialites Isolationists [Base: Points/rewards Use Interested earners] Receive points/ 4% 46% 2% 26% rewards Interest in incentives... Free merchandise 73% Signed cast pictures 68% Merchandise discounts 61% 73% of Access cast web chat 59% teens Competition entries 56% Exclusive video clips 56% Physical badge 44% Virtual badge 32% LEFT CHART: Q21 “How interested would you be in” RIGHT CHART: Q22 “How interested would you be in doing the following in order to earn points or other rewards?” (Top 2 box) Base: Respondents who already earn points/rewards or are interested. N=732 13
  • 14. COMMENTS: CAST & CREW, Communicate FRIENDS & FAMILY Check Comments Consume Content Pioneers & Socialites Isolationists Interest in sources of comments Use Interested [Base: Comment readers] View comments 8% 31% 4% 10% #1 CAST & CREW 54% are interested in seeing visualizations of social activity during a show #2 PEOPLE YOU KNOW (e.g. charts with volume of key phrases, most talked about moments on Twitter/Facebook) #3 CELEBRITY VIEWERS #4 MOST POPULAR COMMENTS ―I love reading Daniel Tosh’s tweets while watching Tosh.0. It gives the show a whole other #5 ALL FAN COMMENTS dimension” Sean C, 24, Favorite Show: Tosh.0 Q20: “Please rank the following comment types in order of importance from 1 (most interested) to 5 (least interested)” Base: Respondents who already read comments/trending topics or are interested in this function. N=546 14
  • 15. SOCIAL TV FOSTERS SHOW DISCOVERY ―If you see nine comments and ―If a handful of people are people are posting, it makes you talking about a show, it will want to see what the show’s interest me. Like I’ll watch about.‖ clips of shows that I don’t – Ashley S, 28 normally watch if people are talking about it on Facebook‖ – Mindy, 24 ―Sometimes I don’t notice something’s on TV, but someone put a comment ―I think I’m watching more on Facebook, and Facebook TV because I see on got me to watch it.‖ Facebook that a friend – Jonathan, 31 recommended a show,‖ – Ray, 46 15
  • 16. SOCIAL TV AND LIVE VIEWING Frequency of using Social TV service when watching the show it’s used with Never 6% Every Time 18% Occasionally 44% Most Times 32% Q10: “Please tell us how often you use … while watching …” Base: Tier 1 Respondents. N=517. 16
  • 17. SOCIAL TV AND LIVE Communicate VIEWING (cont.) Check Comments Consume Content When viewers expect to use Social TV features Before Show During Show Ad Breaks After Show Check In (38%) Private Chat (50%) Extra Info (41%) Extra Info(59%) Extra Info (34%) Public Chat (50%) Private Chat (39%) Games (57%) Games (27%) Check In (48%) Public Chat (36%) Post Clips (56%) Private Chat (25%) Extra Info (40%) View Comments (33%) View Comments(50%) View Comments (25%) View Comments (39%) Post Clips (32%) Private Chat (38%) Public Chat (22%) Post Clips (32%) Games (29%) Public Chat (36%) Post Clips (16%) Games (20%) Check In (24%) Check In (17%) Q17: “If you had an app/website for the show you [use Social TV service with/communicate about the most/watch most] at what times would you expect to use the app for each of these activities?” 17
  • 18. connected cross-platform co-viewing conversation content clips community check-ins connected check-ins co-viewing cross-platform conversation cable co-viewing community content conversation co-viewing competition comments co-viewing conversation cash-in community commentary cable cross-platform commentary clips connected check-ins cash-in chat channels check-ins clips conversation cross-platform chat comments cpm clips cross-platform content check-ins chat community channels clips conversation chat cross-platform commentary clips connected Implications cross-platform cash-in clips conversation channels community check-ins co-viewing cross-platform chat community content conversation co-viewing community chat commentary co-viewing conversation cash-in community content conversation cash-in cross-platform co-viewing community content competition content clips connected check-ins co-viewing cross-platform commentary comments co-viewing conversation cash-in community cpm cash-in connected cash-in channels check-ins community conversation clips clips cash-in community commentary chat connected check-ins cash-in
  • 19. connected cross-platform co-viewing conversation content clips community check-ins connected check-ins co-viewing cross-platform conversation cable co-viewing community content conversation co-viewing competition comments co-viewing conversation cash-in community commentary cable cross-platform commentary clips connected check-ins cash-in chat channels check-ins clips conversation cross-platform chat comments cpm clips cross-platform content check-ins chat community channels clips conversation chat cross-platform commentary clips connected Thank you cross-platform cash-in clips conversation channels community check-ins co-viewing cross-platform chat community content conversation co-viewing community chat commentary co-viewing conversation cash-in community content conversation cash-in cross-platform co-viewing community content competition content clips connected check-ins co-viewing cross-platform commentary comments co-viewing conversation cash-in community cpm cash-in connected cash-in channels check-ins community conversation clips clips cash-in community commentary chat connected check-ins cash-in