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Upping the Ante on
Dynamic Search Ads
Michelle Castillo
Director of Online Marketing
%
Dynamic Search Ads
Agenda
About Us
Apartment Listings
• 15K premium apartment listings
• 80+ markets
• 2K+ cities
• 11K+ neighborhoods
• 4K+ zips
Goal
Approach
Capture
High Intent
Audience
Capture High Intent Audience - DSA
Combine DSA with RLSA
Build Custom Audience
Approach
Results
DSA Implementation
26%higher click-through
rate versus non-
dynamic search ad
campaign average
30% 37%Lower cost-per-click
(CPC)
Decrease in cost-
per-acquisition
(CPA)
Results
DSA + RLSA
30%
Cost
savings
200%
Higher
CTR
67%
Improvement in
Average Position
70%
Lower Cost
per Acquisition
Results
RLSA + DSA Impressions
RLSA + DSA Conversions
CPL Efficiencies
Competitive Lead
Challenges
Challenges
Challenges
Challenges
Challenges
Best Practices
Best Practices
Case Study
Jellyfish
Questions
Appendix

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Upping the Ante on Dynamic Search Ads

Editor's Notes

  1. 15% may not seem a lot but when Google says 15% of daily total searches have never been seen before – we need to pay attention! 2013 - 15% (500 million) July 2015 - 15% April 2017 - Google reaffirms 15% unique daily searches; 15% still holds true
  2. What does 15% look like? Let’s do the math… May 2016: Google processed over 2 TRILLION searches (yr) Oct 2015: Over 100 Billion searches per month Search Stats as of Apr 2017 https://www.smartinsights.com/search-engine-marketing/search-engine-statistics/
  3. At ForRent.com, we see more and more targeted and hyper local searches. Along with other marketers, we continue to face the challenge of capturing these unique searches
  4. Google introduced DSA to help marketers make headway in capturing these unique searches in a more efficient manner Helps you reach people who are searching for your products and services—without the need for actively managing keywords or ads Captures long tail, hyper-specific queries and matched to webpages with high relevancy Best suited for websites with large inventory of landing pages and product categories; also a great way to use for smaller organizations with limited resources
  5. Started as free apartment magazines in groceries and street boxes Fully digital by end of 2016
  6. Premium Hi def images Videos Floorplans Price range Detailed info; business hrs Everything a renter needs to know about an apt *Multitude of apt inventory --- great candidate for DSA
  7. In addition to operating within a highly competitive online rental search marketplace, ForRent.com is also challenged by regional, seasonal, and behavioral fluctuations. ForRent.com tasked Jellyfish with finding a scalable way to cover relevant search queries for every location and property featured on the website while simultaneously driving a lower cost per lead. The challenge pushed us to “up the ante” on DSA making it the most desirable to leverage for additional cost-effective leads.
  8. We’ll cover 4 approaches we took to maximize results and yield more leads at a lower cost
  9. Keyword targeted campaigns cover generic geo-specific searches Generic searches – hard to rank in position 1 with cost efficiency
  10. DSA helped us pick up unique searches not covered by keyword targeted campaigns at a fraction of the cost, while driving users to relevant landing page.
  11. RLSA- Adwords feature that lets you customize your search ads campaign for people who have previously visited your site, and tailor your bids and ads to these visitors when they're searching on Google and search partner sites. High Intent users DSA + RLSA ensures we appear for a wider array of searches without having to build out an extensive keyword list. Since RLSA efforts are targeting previous site visitors, this combination ensured ForRent.com remained top of mind as consumers continue w/ their apt hunt RLSA DSA ensures we show up for specific searches, even to the property level
  12. Layer an audience list to build custom audience from DSA apartment related queries Brand campaign and video launched on Youtube in early 2017 RLSA Audiences created from: Adwords pixel (visited a site/page) Customer match (email addresses) Google Analytics audience-more complex ie completed specific goals or events
  13. Dynamic Search Ads complement your existing keyword-based campaigns to deliver more clicks and conversions with less effort.
  14. Layering RLSA on top of DSA ensures that we appear for the longer-tail specific query as users get more specific in their apartment hunt. *by # of keywords in search queries
  15. While our keyword campaigns allow us to pick up more of the head-tail terms, our RLSA DSA campaigns pick up longer queries where more than 50% of conversions come from. *by # of keywords in search queries
  16. Longer search queries picked up by RLSA DSA are efficient *by # of keywords in search queries
  17. Impression share Combination of DSA + RLSA campaigns allows ForRent.com to capture hyper-specific long tail searches where the competition is not Closest competitor only appears 40% of the time for these queries
  18. Rolling out DSA and DSA + RLSA across our markets had its set of challenges – which I considered “learnings”
  19. Traffic size is determined by audiences who reach certain pages – as with all retargeting efforts, there must be a critical mass of people to be able to effectively optimize and scale Traffic size is solely determined by how large the audience is for each market/metro; smaller geo markets/metros tend to have trouble serving to large groups of users because the demand for apartments is usually much less in smaller geo areas.
  20. Determining the membership duration for each list is sometimes difficult and usually varies from market to market. The apartment hunting process could take much longer in a heavily populated geo metro compared to a smaller suburban geo market.
  21. Determining the membership duration for each list is sometimes difficult and usually varies from market to market. The apartment hunting process could take much longer in a heavily populated geo metro compared to a smaller suburban geo market. Interpreting audience behavior, do we want to bid up or bid down on users who have previously submitted a lead? When does a converter stop the apartment hunting process/does a non-converter deserve to be excluded from RLSA?
  22. Optimizing RLSA DSA at the market level can be a challenge – understanding market-specific apartment seeking behavior determines how long someone stays on our RLSA DSA lists or if converters / non-converters should be retargeted to
  23. Page Feeds- are more tailored than option “Use specific webpages”; can exclude webpages DSA should complement keywords Negative keywords - include those already in your keyword campaigns, irrelevant queries Use Ad customizers to tailor ad copy further for relevancy; pulls in various attributes of your feed within the ad Testing IF statements in ad copy to further tailor copy to each audience. Ensure all audiences are set to “target and bid” - initially set at 0% bid adjustment then after data is collected, apply either -/+ bid adjustment for each audience Check Adwords scripts to manage DSAs
  24. The case study is published on ThinkwithGoogle.com for more details.
  25. Giving credit where credit is due! Shout out to the group who did all the heavy lifting for this initiative.