1. KPIs&Goals for MUTTII Group
Customer Satisfaction:
 KPI: Average customer satisfaction score (based on surveys or
feedback we should do on platforms ).
 Goal: Maintain a customer satisfaction score of at least 90%.
Project Delivery:
 KPI: On-time project delivery rate.
 Goal: Achieve an on-time project delivery rate of 95% or higher.
Revenue Generation:
 KPI: Weekly revenue generated.
 Goal: Achieve a weekly revenue target of $X (until we know prices of
our services).
Lead Conversion:
 KPI: Lead conversion rate.(LCR).
 Goal: Increase the lead conversion rate by 10% compared to the
previous week.
Service Level Agreement (SLA) Compliance:
 KPI: SLA compliance rate.
 Goal: Maintain an SLA compliance rate of 98% or higher for all
services provided.
Employee(Team) Productivity:
 KPI: Average billable hours per employee.(we have 7 employees, 3 of
them work 4 hr/day)
 Goal: Achieve an average of 3 billable hours per employee .

2. Cybersecurity Incident Response:
 KPI: Mean time to detect and resolve cybersecurity incidents.
 Goal: Decrease the mean time to detect and resolve incidents
by 15% compared to the previous week.
Client Acquisition:
 KPI: Number of new clients acquired.
 Goal: Acquire at least 2 new clients during the week .