1. MERVIN ALVAREZ E: email@example.com
T: 020 8480 8711 M: 07734716661
88 Heybridge Avenue, London SW16 3DT
Technical Account Manager/Pre-Sales professional with over 10 years industry experience
with major companies such as Oracle, IBM and British Airways. Achieved tangible success
at emerging firms like Webgain and Datasynapse. A pro-active, positive team player,
always endeavouring to provide an excellent service to clients.
Technologies: Application Virtualisation, Java, J2EE – EJBs and SQL databases.
Tools/Products: Datasynapse/Tibco GridServer™ and Application Servers including Jboss, BEA
Weblogic 7 including exposure to VMWare ESX: TOPLink for Java, Eclipse, VisualAge for Java.
Methodologies used: UML, OOSE, OMT and SSADM.
Operating systems used: Windows 7, 2008, XP and NT and Ubuntu and Red Hat Linux
Databases/Tools: Crystal Reports,Oracle 9i, DB2/2, Sybase, DBVisualizer, and TOPLink
Interpersonal Skills: Delivered training programmes from one day to two weeks duration and
presented at trade shows, via WebEx and open seminars to audiences of up to 300 people for
example at the Bull Ring Birmingham. Excellent written and verbal communication skills gained as a
result of training, support, consultancy and technical account and service delivery management roles.
Returned to study as a mature student - gained a 2.1 IT degree at Kingston University, London.
Re-designed training course for GridServer, a Virtualisation platform. The original course, delivered
via 270 slides, was proving non-practical. I converted it to a workshop based approach, which was
adopted by the entire company, generating over $3.5 million in worldwide revenue in 2007/2008.
With a self training and a motivated attitude, I convinced IBM Sweden to adopt an Object Oriented
strategy for an in-house financial project. Subsequently awarded the role as Project Manager - the
team and I exceeded the initial requirements set by IBM for this green field project. Management
feedback was that the new system was very user friendly, easily maintainable and incredibly flexible.
Assigned to a major oil company, trained their entire payroll team to adopt and cope with an entirely
new system. Consequently awarded a Team Leader role to manage new projects.
Helped Credit Suisse to reduced major open issues from 58 to 7 within my first six months as a
Technical Account Manager. I achieved this by working extremely hard and effectively facilitating
strong communications between the client organisations and the UK based and offshore support
and engineering teams, senior directors and product managers.
Self Employed Systems Support Analyst Sept 13 - Present
My work involves helping small local businesses in a support role. This includes taking direct customer
calls and answering emails primarily regarding Windows and database support issues but is not limited
to purely technical issues.
JCom UK Jun 13 – Sept 13
Technical Solutions Architect (Contractor)
As a primary contact, my role was to elicit business and technical requirements from clients and then to
propose and architect appropriate end-to-end IT solutions. These typically involved:
- VMWare based solutions
- Microsoft Service Infrastructures
- Fibre channel and iSCSI
- Disaster recover solutions
2. In my role, I engaged with clients in the initial stages of the sales cycle in order to understand their
requirements from a business as well as a technical perspective.
Interactive Ideas LTD (Contractor) PostgreSQL Gold Partner Apr 11 – May 13
Technical Account Manager/Pre-Sales
I was the first point of contact for major UK customers using PostgreSQL Enterprise Server. My role as a
Organising and chairing meetings between internal team members and customers. Many of these
were conducted through WebEx or via teleconference.
Attending weekly internal meetings to discuss product changes and to understand how these would
impact upon our customers. The meetings were also designed to discuss software defects and were,
for me, to understand and decide how these should be communicated to clients.
Informing clients about what efforts internal teams were undertaking to remedy defects. This work was
essentially driven via SLA's.
Planning and managing upgrades for our customers, many of whom had the software embedded in
highly volatile production systems.
Designing and delivering product training to new clients and partners. My training also helped to
introduce new employees to our products and services.
Preparing reports to internal engineering and support teams.
The key requirements of my role were to be assertive, calm and above all, diplomatic. Members of
Professional Services were required to be solid team workers in order to deliver the best results to
customers. Essentially, I built bridges in communications between the internal organisation and our clients.
This required essential listening and questioning skills. A number of our larger customers such as The
Credit Card Protection Plan Limited, were paying over 100k dollars per annum for my services.
Self Employed Systems Support Analyst Jul 10 - Mar 11
My work involved helping small local businesses in a support role. This included taking direct customer calls
and answering emails primarily regarding Windows and database support issues but was not limited to
purely technical issues.
Property Development Oct 08 – Jun 10
Upon leaving Datasynapse, I decided to take a 6 month sabbatical. Following this, I worked on the
acquisition and development of a now rented property. The property I purchased was in a derelict state and
as a result, took over a year and a half to fully refurbish. I project managed this from start to finish.
DATASYNAPSE LTD - Grid Computing Cloud Vendor Jan 05 – Apr 08
Technical Account Manager/Pre-Sales
Technical Account Manager (TAM) for major investment banks such as Credit Suisse and HSBC.
Responsible for developing relationships with senior level client representatives across the
Worked with key stakeholders and business gatekeepers to help build strong lasting relationships and
to facilitate communication between product management, engineering, senior managers and internal
Handled highly complicated situations with our customers and effectively managed technical and
Managed areas of conflict and built vital bridges between all parties concerned.
3. Was actively involved in representing the company at all meetings including arranging and chairing
Produced post meeting reports and provided vital feedback to the organisation internally.
Personally delivered solutions, where necessary, to both external and internal customers including
product updates/releases and bug fixes.
Assisted in management of offshore support teams in Beijing and Bangalore which facilitated effective
and clear communication to clients.
Liaised and worked with internal teams, Product Management Engineering and IT Support in order
to resolve client issues. Clients I worked with included Credit Suisse, RBS and UBS. As an
illustration, at Credit Suisse, I reduced major open issues from 58 to 7 within six months.
Promoted to TAM team leader in order to deliver further success to organisations such as Barclays
Built and delivered training courses to partners and senior staff in investment banks. Banks I have
provided training to include Royal Bank of Canada, Standard Chartered Bank, UBS and ABN Amro.
Partner organisations I have trained include Tartar Consultancy and Wipro.
Worked within Pre-Sales to help architect solutions to meet end client’s requirements.
Worked on Proof of Value assignments with professional services team.
Developed custom presentations on Gridserver® and delivered these through a variety of forums
including targeted press events and large open business trade shows. Produced requests for
information (RFI) reports in order to boost sales efforts.
Developed prototypes in order to demonstrate Gridserver® and Fabricserver®
APPLIGENICS Dec 03 – Nov 04
Senior Presales Consultant (Contractor)
Prepared technical specifications based on a defined set of business rules and modelled these
via UML and Entity Relationship Diagrams (ERD).
Built prototypes to prove designs matched customers requirements specifications.
Supported the sales team to prepare proposals.
Engaged with clients at a technical level to propose solutions to accommodate their needs.
Successfully demonstrated product to Mitchells and Butlers and British Airways.
Personally designed and built booking/reservation system for London Duck Tours.
ORACLE CORPORATION (acquired Webgain UK / Employment continued) Jan 02 - Dec 03
Lead TOPLink consultant for EMEA delivering training courses on behalf of Professional
Services to clients such as British Airways, EDS, Daimler Chrysler and UBS Warburg.
Promoted Oracle 9iAS middleware solutions, specifically 9iAS Server, TOPLink for Java, OC4j
Provided consultancy on TOPLink advising on various system architectures and designs for an
Object Oriented persistence layer.
Trained and mentored developers on best usage patterns for both TOPLink and 9iAS.
Presented configuration guidelines for the above products including TOPLink performance.
Supported Sales team providing technical input on configuration and product functionality.
Developed demos and prototypes illustrating Oracle’s features such as clustering, high
availability, failover, security, caching, transaction management and persistence including J2EE CMP,
BMP, Java and JDO.
Presented 9iAS and TOPLink through a variety of public forums including targeted press events
and large open business trade shows, such as those held at the Bull Ring in Birmingham.
Provided 5 day training to developers and architects at British Airways, The AA and FSA.
WBGAIN UK (acquired The Object People / Employment continued) Oct 00 - Dec 01
4. Senior Consultant
Provided consultancy and mentoring on object oriented programming, Weblogic and TOPLink.
As Senior Pre-Sales consultant, I was praised for helping to secure vital deals with customers such
as EDS, Daimler Chrysler and British Airways.
Successfully trained Bull Systems in France and consultants at EDS.
Worked with developers and architects on pilot projects in order to get them up to speed.
THE OBJECT PEOPLE May 99 – Sep 00
Senior Smalltalk Developer
Developed on an OO system utilising UML and TOPLink for Smalltalk.
Performed unit/system tests within Xtreme programming and JUnit framework.
Developed SQL queries to provide management reports via Crystal Reporting Suite. The product
converged to Java and J2EE.
Within a team of five, we successfully developed a Risk Analysis system for Norwich Union.
GREAT LAKES RESEARCH & DEVELOPMENT Mar 98 – Apr 99
Lead a team of 3 Developers and one Business Analyst.
Built a project template for the entire Marks & Spencers development organisation and proved
its viability in a main stream project.
Completed two weeks project management and Huron development training.
BIRDS EYE WALL’S Jul 96 – Feb 98
Full time development on a strategic marketing and sales system.
Two weeks OO analysis with practical workshop including two weeks Smalltalk programming.
IBM NORDIC LIBRARY Dec 93 – Sep 95
Project managed delivery of an internal project resource planning system.
Two weeks OO analysis with practical workshop under the guidance of IBM’s Object Oriented
Technical Council. One weeks OO design workshop and one weeks VisualAge for Smalltalk course
at IBM’s Technical Training Centre in Stockholm
BRITISH AIRWAYS Jul 93 – Dec 93
Provided front line support to Project Managers in project strategy group.
One week Project Management course to appreciate BA’s Delivery Improvement Program’s strategy.
5. MARATHON INTERNATIONAL (GB) LTD Mar 85 – Sep 90
Provided IT support to Accountants in a large multi-national oil company.
INSTITUTE OF CHARTERED ACCOUNTANTS Oct 78 – Mar 85
Computer Operator / Administrator
Computer Operator on a Data General CS/60.
Answered customer queries and supervised three members of staff.
KINGSTON UNIVERSITY 1991 - 1996
2.1 BSc Honours degree in Computer Information Systems Design
Includes an extra year on my industrial placement at IBM Sweden specially requested by the
company in order to work on a further phase of my assigned project.
SOUTH EAST LONDON COLLEGE 1982 - 1984
BEC/TEC National Certificate Computer/Business Studies
EAST HAM TECHNICAL COLLEGE 1981-1982
City & Guilds Computer Studies - passed course work only
MA CV 2014