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©www.speakstrong.com
Communication Excellence Takes Practice
©www.speakstrong.com
Who knew?
Practice transforms the preach
©www.speakstrong.com
Surprise!
Doing smart things takes smart practice
©www.speakstrong.com
And,
Knowing and caring are great, but
excellence takes practice.
X
©www.speakstrong.com
Because Communication Excellence
Takes Knowledgeable Practice
©www.speakstrong.com
A specific practice
A repeated routine to increase adaptiveness
and skill
A way of keeping things in alignment or
synchronization with each other
©www.speakstrong.com(Learn more about “The Ultimate Communication Formula” here.)
©www.speakstrong.com
Say what you mean
Mean what
you say
Without
being mean
when you say it
Create a vision
of excellence…
©www.speakstrong.com
Because YOUR Excellence Takes Practice
©www.speakstrong.com
Stop, start, continue
Yes, and…
Attitude adjustment
Sarcasm fast
“Yes” fast
Pass the problem
Three questions
©www.speakstrong.com
1. Define communication perfection
2. Assess your current skills and situation
3.Set your next communication “target condition”
4. Pick a kata and iterate toward your desired result
5. Review and set your next approach based on learning
©www.speakstrong.com
Toyota’s Excellence Takes Practice Too
©www.speakstrong.com
Toyota Kata author
Mike Rother
summarizes
Toyota’s
improvement
method, or
Improvement Kata,
this way   
Download Mike’s poster here
©www.speakstrong.com
I imagined A WORLD OF TRUTH
©www.speakstrong.com
©www.speakstrong.com
The “Yes Fast” is a very powerful Kata
©www.speakstrong.com
It’s amazing what we hide behind our sarcasm.
Or what I hid, anyway.
©www.speakstrong.com
©www.speakstrong.com
Plus, it gave me plenty of new
challenges/opportunities to practice my
communication kata…
…so my next visit will be even excellenter.
©www.speakstrong.com
Wanna play?
Yes, it’s just a stapler.
It’s MY stapler. I’m
happy to share if you’ll
please ask before you
borrow it.
©www.speakstrong.com
Because excellence…oh, you get it.

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The speak strong communication kata