Services Resource Planning Market Review
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This document discusses the history and evolution of enterprise resource planning (ERP) systems and how they led to the development of professional services automation (PSA) and services resource planning (SRP) systems. It provides forecasts for growth in the SRP market and describes the types of companies that use SRP solutions. The document outlines key business challenges for professional services firms and how SRP systems can help address issues related to project and resource management, managing complexity, and enabling end-to-end business processes. It also discusses how cloud-based SRP applications provide benefits for professional services businesses with mobile and dispersed workforces.
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Services Resource Planning Market Review
- 1. Michael Fauscette, Group Vice President, SBS IDC Sept 29th, 2009 Brought to you by Appirio ©Copyright 2009 IDC 2009 IDC . Reproduction is forbidden unless authorized. All rights reserved 9-09
- 2. A Little History Manufacturing Resource Planning (MRP) Enterprise Resource Planning (ERP) mfg supply finance chain PRODUCT employee customer etc. © 2009 IDC . Reproduction is forbidden unless authorized. All rights reserved 9-09 2
- 3. A Little History Enterprise Resource Planning (ERP) Professional ResourceAutomation (PSA) Services Services Planning (SRP) delivery finance sales PROJECT resources customer etc. © 2009 IDC . Reproduction is forbidden unless authorized. All rights reserved 9-09 3
- 4. SRP Forecast 2009 8.4% 2010 12.1% 2011 12.6 2012 11.5% 2013 10.8% ©Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights reserved. 2009 IDC . Reproduction is forbidden unless authorized. All rights reserved 9-09
- 5. Project-based Solutions © 2009 IDC . Reproduction is forbidden unless authorized. All rights reserved 9-09 5
- 6. Types of SRP Businesses Stand-alone Full enterprise solution Embedded Specialty SRP that integrate into ERP © 2009 IDC . Reproduction is forbidden unless authorized. All rights reserved 9-09
- 7. Business Challenges Economy Commoditization & profit pressures Competition Pricing Execution Project & resource management Talent acquisition & retention © 2009 IDC . Reproduction is forbidden unless authorized. All rights reserved 9-09 7
- 8. Business Challenges Managing complexity Contracts Rev-rec Visibility End-to-end business process Purpose built © 2009 IDC . Reproduction is forbidden unless authorized. All rights reserved 9-09 8
- 9. SRP Analytics ©Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights reserved. 2009 IDC . Reproduction is forbidden unless authorized. All rights reserved 9-09
- 10. Applications in the “Cloud” Ease of deployment Opex versus Capex No infrastructure investment and ongoing commitment Faster time to value Ubiquitous access Ease of integration For project-based biz: Dispersed & mobile workforce Need for flexibility Access from multiple devices © 2009 IDC . Reproduction is forbidden unless authorized. All rights reserved 9-09 10
- 11. Contact Michael Fauscette mfauscette@idc.com Twitter: @mfauscette Blog: www.mfauscette.com © 2009 IDC . Reproduction is forbidden unless authorized. All rights reserved © 2009 IDC 9-09