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Flow of Product Quality

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First, rethink quality as value to a consumer. Then realize that flow of product quality is simply a reflection of organization design. Last, show how to influence org design through systems thinking and generalist learning.

Publié dans : Design
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Flow of Product Quality

  1. with Matt Barcomb @mattbarcomb Flow of Product Quality
  2. @mattbarcomb What is Product Quality? “You keep using that word. I do not think it means what you think it means.” - Iñigo Montoya
  3. @mattbarcomb What is Product Quality? “You keep using that word. I do not think it means what you think it means.” - Iñigo Montoya “Quality is value to some person.” - Jerry Weinberg
  4. A Snowden Reference In Every Talk @mattbarcomb
  5. “Truth is coming and it cannot be stopped.” - Snowden A Snowden Reference In Every Talk @mattbarcomb
  6. “Truth is coming and it cannot be stopped.” - Snowden A Snowden Reference In Every Talk @mattbarcomb
  7. “Truth is coming and it cannot be stopped.” - Snowden A Snowden Reference In Every Talk Context matters :) @mattbarcomb
  8. @mattbarcomb
  9. Usability Percy @mattbarcomb
  10. Usability Maintainability Percy James @mattbarcomb
  11. Usability Maintainability Reliability Percy James Kim @mattbarcomb
  12. @mattbarcomb Influencing the Flow of Product Quality
  13. If this was a product design talk… @mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
  14. If this was a product design talk… Market research @mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
  15. If this was a product design talk… Market research User studies @mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
  16. If this was a product design talk… Market research User studies Go to the gemba @mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
  17. If this was a product design talk… Market research User studies Go to the gemba Experiment design @mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
  18. If this was a product design talk… Market research User studies Go to the gemba Experiment design Interaction design @mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
  19. If this was a product design talk… Market research User studies Go to the gemba Experiment design Interaction design Ethnography @mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
  20. If this was a product design talk… Market research User studies Go to the gemba Experiment design Interaction design Ethnography Narrative sensing@mattbarcomb “Why do you have to go and make things so complicated?” - Avril Lavigne
  21. If this was a product development talk… “Don’t go chasin’ waterfalls.” “But I think you’re moving too fast.” - TLC @mattbarcomb
  22. If this was a product development talk… “Don’t go chasin’ waterfalls.” “But I think you’re moving too fast.” - TLC Iterative & incremental @mattbarcomb
  23. If this was a product development talk… “Don’t go chasin’ waterfalls.” “But I think you’re moving too fast.” - TLC Iterative & incremental Code as design @mattbarcomb
  24. If this was a product development talk… “Don’t go chasin’ waterfalls.” “But I think you’re moving too fast.” - TLC Iterative & incremental Code as design Test intentionally @mattbarcomb
  25. If this was a product development talk… “Don’t go chasin’ waterfalls.” “But I think you’re moving too fast.” - TLC Iterative & incremental Code as design Test intentionally Balance automation & exploration @mattbarcomb
  26. “Ah, push it - push it real good.” “Better make it fast or else I'm gonna get pissed.” - Salt ’n’ Pepa If this was a product deployment talk… @mattbarcomb
  27. “Ah, push it - push it real good.” “Better make it fast or else I'm gonna get pissed.” - Salt ’n’ Pepa If this was a product deployment talk… Our build is the #1 feature @mattbarcomb
  28. “Ah, push it - push it real good.” “Better make it fast or else I'm gonna get pissed.” - Salt ’n’ Pepa If this was a product deployment talk… Our build is the #1 feature Deployment is software @mattbarcomb
  29. “Ah, push it - push it real good.” “Better make it fast or else I'm gonna get pissed.” - Salt ’n’ Pepa If this was a product deployment talk… Our build is the #1 feature Deployment is software Testable pipeline @mattbarcomb
  30. “Ah, push it - push it real good.” “Better make it fast or else I'm gonna get pissed.” - Salt ’n’ Pepa If this was a product deployment talk… Our build is the #1 feature Deployment is software Testable pipeline @mattbarcomb Low-to-no branching & toggles
  31. “Ah, push it - push it real good.” “Better make it fast or else I'm gonna get pissed.” - Salt ’n’ Pepa If this was a product deployment talk… Our build is the #1 feature Deployment is software Testable pipeline DevOps is not a person @mattbarcomb Low-to-no branching & toggles
  32. “Ah, push it - push it real good.” “Better make it fast or else I'm gonna get pissed.” - Salt ’n’ Pepa If this was a product deployment talk… Our build is the #1 feature Deployment is software Testable pipeline DevOps is not a person Culture & tools @mattbarcomb Low-to-no branching & toggles
  33. If this was a product flow talk… @mattbarcomb
  34. If this was a product flow talk… Consider the whole @mattbarcomb
  35. If this was a product flow talk… Consider the whole Pull-based @mattbarcomb
  36. If this was a product flow talk… Consider the whole Pull-based Utilization @mattbarcomb
  37. If this was a product flow talk… Consider the whole Pull-based Limit work in progress Utilization @mattbarcomb
  38. If this was a product flow talk… Consider the whole Pull-based Limit work in progress Utilization Queuing theory @mattbarcomb
  39. If this was a product flow talk… Consider the whole Pull-based Limit work in progress Batch size Utilization Queuing theory @mattbarcomb
  40. If this was a product flow talk… Consider the whole Pull-based Limit work in progress Batch size Utilization Queuing theory Cost of delay @mattbarcomb
  41. @mattbarcomb …but this is actually a design talk
  42. @mattbarcomb “Oh, I just can't make it any longer Everything I do is always wrong I'm livin' a lie and there's no need in tryin' To keep hangin' on after all the good is gone.” - Conway Twitty …but this is actually a design talk Conway’s Law
  43. “Organizations which design systems ... are constrained to produce designs which are copies of the communication structures of these organizations.” - Melvin Conway @mattbarcomb “Oh, I just can't make it any longer Everything I do is always wrong I'm livin' a lie and there's no need in tryin' To keep hangin' on after all the good is gone.” - Conway Twitty …but this is actually a design talk Conway’s Law
  44. @mattbarcomb Aspects of Organization Design
  45. @mattbarcomb Aspects of Organization Design Structure
  46. @mattbarcomb Aspects of Organization Design Structure Communication
  47. @mattbarcomb Aspects of Organization Design Structure Communication Collaboration
  48. @mattbarcomb Structure “Culture eats strategy for breakfast.” - Peter Drucker “Structure eats culture for breakfast.” - Stephen Bungay
  49. @mattbarcomb Structure Organization System Diagram “Culture eats strategy for breakfast.” - Peter Drucker “Structure eats culture for breakfast.” - Stephen Bungay
  50. @mattbarcomb Structure Organization System Diagram Value Stream Map “Culture eats strategy for breakfast.” - Peter Drucker “Structure eats culture for breakfast.” - Stephen Bungay
  51. @mattbarcomb Whole  Org Prod  Dept Dev  Team Exec   Team HR Sales Support Finance Sherri   CTO Team   Wombat Team   Xerces PMO Colleen   PjM Adam   Arch Ops Mark   DevMgr Devs Tom   BA Testers Alice   Lead Reporting Workflow Influence
  52. @mattbarcomb Whole  Org Prod  Dept Dev  Team Exec   Team HR Sales Support Finance Sherri   CTO Team   Wombat Team   Xerces PMO Colleen   PjM Adam   Arch Ops Mark   DevMgr Devs Tom   BA Testers Alice   Lead Reporting Workflow Influence Customer
  53. @mattbarcomb Communication
  54. @mattbarcomb Communication Audience
  55. @mattbarcomb Communication Audience Directionality
  56. @mattbarcomb Communication Audience Directionality Frequency
  57. @mattbarcomb Communication Audience Directionality Frequency Fidelity
  58. @mattbarcomb Collaboration
  59. @mattbarcomb Collaboration Community of problem solvers
  60. @mattbarcomb Collaboration Community of problem solvers With many specializations
  61. @mattbarcomb Timeline of getting to know stuff Amountofstufftoknow Specialization Growth
  62. @mattbarcomb Timeline of getting to know stuff Amountofstufftoknow Basic Specialization Growth
  63. @mattbarcomb Timeline of getting to know stuff Amountofstufftoknow Basic Advanced Specialization Growth
  64. @mattbarcomb Timeline of getting to know stuff Amountofstufftoknow Basic Advanced Meta Specialization Growth
  65. @mattbarcomb Timeline of getting to know stuff Amountofstufftoknow Basic Advanced Meta Specialization Growth Heuristics
  66. Take Away @mattbarcomb
  67. Take Away @mattbarcomb Many facets of quality. Context matters. So be intentional!
  68. Take Away @mattbarcomb Many facets of quality. Context matters. So be intentional! Product design reflects organization design. Do both.
  69. Take Away @mattbarcomb Many facets of quality. Context matters. So be intentional! Product design reflects organization design. Do both. Grow collaborative communities of problem solvers!
  70. Matt Barcomb @mattbarcomb matt@odbox.co Thanks!

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