1. Achieving ITIL Expert Opens doors to the Expert Level For more information: www.ITpreneurs.com/expert

3. Capability or Lifecycle Track Lifecycle Track For those who provide guidance towards the implementation of ITSM in an organization Capability Track For those who are involved in executing and improving existing ITIL processes in an organization. Process Manager Process Consultant Operational Staff IT Practitioners IT Manager ITSM Implementer Process Owner ITIL Consultants You will learn about the principles and core concepts of the Service Lifecycle approach to IT Service Management. This includes a focus on the management and control elements of the Service Lifecycle . The Lifecycle Track is for those who provide guidance towards the implementation of ITSM in an organization. You will learn to achieve a better understanding of the Service Lifecycle and the processes associated with all the Capability modules. This includes a focus on a series of clustered process activities, their execution and use throughout the ITIL Service Lifecycle. The Capability Track is for those who are involved in executing and improving existing ITIL processes in an organization.

4. Not one, but the choice of two ITpreneurs ITIL Expert Programs ITIL v3 Foundation 2 credits ITIL v3 Master Level ITIL v3 Lifecycle Modules ITIL v3 Capability Modules RCV 4 OSA 4 SOA 4 PPO 4 ITIL EXPERT Level ITIL v3 Managing Across the Lifecycle 5 credits Expert Program – Capability Track 10 days classroom 50 hours eLearning 20 credits 12 days classroom 50 hours eLearning 21 credits Expert Program – Lifecycle Track Service Operation 3 Service Transition 3 Service Design 3 Service Strategy 3 Continual Service Improvement 3