1. Michael Diaz 2951 Heidi Dr.
San Jose, Ca. 95132
408.373.8466
mikediaz20@yahoo.com
Objective
To obtain a secure position with a well established and stable organization that will enable me to use my strong
organizational skills, educational background, and ability to work well with people.
Work Experience:
(Divestiture)
1/2015-Current Global Capacity, Inc. Pleasanton, Ca
Business Services Account Manager
Proactively contact accounts with expiring contracts to renew their services and upsell additional
services or upgrade existing services
 Managed the MegaPath/Global Capacity installed customer base
 Coordinated with other departments to resolve service, support, or billing issues
 Negotiated price and terms for customers with expiring contracts to keep churn at a minimum
all the while retaining the customer’s services.
 Maintained accurate account records in customer database and sales activity in
Salesforce.com
 Software Experience: Matrix 360, Mercury, Marketplace, CLM
4/2014-1/2015 Client Account Services (CAS) Pleasanton, Ca
 Responsible for prospecting new customers as well as and providing upgrade solutions for
current customers
 Selling hosted voice – PBX with Unified Communications.
 Cloud Services (Hosted Exchange, SharePoint, Data Backup and Cloud Hosting0
 Internet Access: Business Ethernet, T1, DSL, Cable, Wireless, MPLS, VPN and IPsec.
 Maintain 50+ calls/day out to Prospects and Customers.
 Use Salesforce.com to track, forecast, and manage the opportunity pipeline.
 Software Experience: MPQT, NAMES Lite, Matrix 360, Mercury.
12/2013-2/2014 MegaPath, Inc. Pleasanton, Ca.
Collections Rep (Contracted Assignment)
 Performed collection calls and follow-up on past due customers
 Resolved outstanding invoice problems for delinquent accounts
 Negotiated payment plan on difficult accounts with successful outcomes
 Customer-focused, diplomatic and tactful
 Dedicated to accomplishing internal goals for myself and my team.
 Software Experience: Mercury System and NAMS Lite
3/2011-present Los Gatos Pursuit Paintball Milpitas, Ca.
Field Manager/Engineer
 Field Engineer; Installing/repairing hardware. Supervised field constructions
 Run day to day operations; open/close field, present orientation to customers, new players,
children, manage register, assist customers with their gear, conduct safety training
 Field Referee; Officiates games while maintaining standards and good sportsmanship.
 Gun Technician; clean guns, replace parts, fill scuba tanks
 Maintain equipment; Inventory control, Safety Control, transport equipment
12/2005-3/2011 Four Seasons Hotel East Palo Alto, Ca.
Engineer
 Duties ranged from simple guest calls that required a response within 10 minutes to
maintaining laundry equipment, steam boilers, kitchen equipment.

2.  Maintained inventory of air filters for all HVAC units
 Overall maintenance of the building including finish carpentry, wallpaper installation and
repair, painting. Maintain and troubleshoot machine software
 Perfect Room program.
8/2000 -11/2005 7 Medals Floors San Jose, Ca.
Owner
 Services included floor installations and repairs of all kinds. Assist in cost effective methods
in choosing materials of repair and installation. Offered general handyman services that
included electrical, plumbing, small appliance installations, fence and deck construction, door
and window installs, base board and crown molding, painting and drywall.
10/87 – 6/2000 Acuson Corp. Mountain View, Ca.
Telecom Engineer 6/90-6/2000
 Siemens/Rolm PBX administrator- provided primary support for all MAC, ran monthly
traffic studies on four consoles, over 50 co trunks, four T1’s and various other trunks.
Responsible for maintaining desktop and switch inventory.
 Lucent Voice Mail administrator- provided primary support for all MAC, ran monthly
usage, message aging and various other reports.
 AT&T calling card administrator- issued company- wide calling cards. Tracked card
usage, maintained close relationship with fraud detection center.
 Negotiated new voice contract with MCI
Campus Move Coordinator 1/1992-8/1999
 Brought various vendors together to coordinate all campus moves. These included cable
installers, electrical contractors, data network engineers, PC technicians and others.
Maintenance Mechanic 10/87-6/90
 Performed various maintenance tasks that included minor electrical, replace ballasts,
outlets, fuses, light switches. Minor plumbing, carpet and tile repair, move furniture, ran
cable drops for voice and data, light construction.
Education
2000 – 2003 Foothill College Los Altos Hills, Ca.
Working towards Associate in Science Degree in Internet Technology.
2007-2009 San Jose City College San Jose. Ca.
Working towards Associate in Science Degree in Facilities Maintenance Technology.
2006 CCOC San Jose, Ca.
Principles in HVAC - Certificate of Completion