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Testing and Evaluation
     Improve Product Quality
     for Manufacturers
     Whether to protect luxury brands or
     human life, automated testing is
     essential to ensuring product quality.
     By Alex Anderson, Contributing Editor


                         hen you manufacture aircraft engine parts, product quality is more than
                        just a competitive differentiator—it can be a matter of life and death.
                       Having a real-time testing system that automatically measures product              Testing is critical
                      quality parameters and then turns that data into a direct feedback loop             According to Mike Lochaas, a marketing
                     that influences production systems can be a tremendous asset.                        manager with industrial platform provider
       AV&R Vision & Robotics makes industrial automation systems for large original equipment            Advantech, Milpitas, Calif., measuring, testing
     manufacturer (OEM) jet engine companies, including systems designed to help the OEM cli-             and assessing your process is a critical part of
     ent ensure substandard parts don’t make it off the shop floor and into the OEM’s engines. One        any quality control system. In fact, carrying out
                                                                                                          these activities provides an important underly-
     of the Montreal, Canada-based company’s            breaks each edge, and creates a radius on spe-    ing foundation that influences not only the
     principle offerings is a part finishing and        cific edges as per the drawing specifications.    quality and consistency of your products, but
     inspection system which uses a six-axis robot      The part is displayed to an NI 1722 Smart         the efficiency of your production process, your
     [from what company?] and smart camera              Camera for inspection to look for surface         maintenance schedules and your product
     system from Austin, Texas-based National           defects such as nicks, dents, scratches, and      genealogy programs. Every system that needs
     Instruments (NI) to examine turbine airfoils       tooling marks on the critical surfaces. The       production data to function relies on some
     following the deburring process.                   defects are classified according to their shape   kind of feedback loop and most of them have
        “In the past, operators inspected and           using particle analysis tools in the NI Vision    some bearing on product quality.
     deburred different complex and high-preci-         Development Module. After inspection,                Jan Pingle, a product manager with Mil-
     sion turbine airfoils using deburring tools to     properly deburred parts are moved to the next     waukee-based Rockwell Automation sug-
     finish the parts and then manually inspected       production stage while those that fail inspec-    gests there are two primary ways to inform a
     the airfoils to ensure the parts were within       tion are removed. The feedback mechanism is       product quality feedback loop with the data it
     specified tolerance,” explains Michael Mul-        integrated into the workstation and thus has      needs to influence operations. You can either
     doon, business solutions engineer, AV&R            an immediate impact on production.                run in-process data collection with automated
     Vision & Robotics. “We developed a cell               AV&R developed the unit’s human                devices, or you have to go out of process and
     that can automatically perform these two           machine interface (HMI) system with               take samples that are then tested in a lab.
     processes, ensuring every part leaves the cell     NI’s LabView, which allows the operator              “The typical in-process approach involves
     with the desired quality.”                         to quickly understand the status of the           a standard historian,” says Pingle, adding that
        After loading the part into the cell, a robot   system, the part under inspection, and the        a historian collects data about your manufac-
     presents it to a deburring station that removes    statistics of each part—including its serial      turing process and then makes it accessible
     all of the burrs from the root of each airfoil,    number—as it is processed.                        and understandable to plant floor operators so

34      Automation World l July 2011
ON THE WEB
 Quality Control Read this application
                                                          Quality Control was being done visually
 story on how a major nutraceutical
 manufacturer addressed labeling errors.
                                                          by assembly-line workers, which was
 Visit http://bit.ly/persp_002                            time consuming and inefficient. We
they know what decisions to make to ensure        needed to reduce our reject rate to improve our
the smooth running of the operation and the
consistent production of quality goods. “That’s
                                                  QC process and reduce this cost.”
the whole idea behind a historian. You mea-       provide improved visibility into production      specific colored lens for each unique batch.
sure what happens in real time. Then you load     operations, improved overall equipment           Once the correct color is achieved, plastic
it into an HMI and people can use that to         efficiency and—ultimately—improved               is molded to create the required shape. The
identify problems and make changes.”              quality, it selected FlexNet from Long           lenses are then treated with various finishes,
   The Milan, Italy-headquartered Luxottica       Beach, Calif.-based Apriso Corp.                 subjected to more than 20 quality control
Group is another case in point supporting            “Quality Control (QC) was being done          examinations, and packaged for shipment
the broad impact appropriately collected and      visually by assembly-line workers, which         to an assembly plant.
utilized product quality data can have on         was time consuming and inefficient,” says           Automating and standardizing critical pro-
the business. Luxottica designs, manufac-         Andrea Gallina, plant manager at Luxot-          cesses—such determining lens color, shape
tures and distributes fashion, luxury, sport      tica’s Lauriano, Italy facility which produces   and finish, which is now a fully automated
and performance eyewear. The company’s            70,000 lenses each day and manages more          process—has had a tremendous impact on
house and license brands include Ray-Ban,         than 350 distinct designs. “We needed to         Luxottica’s profitability, says Gallina; in the
Oakley, Bvlgari, Burberry, Chanel, Dolce &        reduce our reject rate to improve our QC         past, production and waste volumes were esti-
Gabbana, Donna Karan, Polo Ralph Lau-             process and reduce this cost.”                   mated. “Not only do we now have complete
ren and Versace. Unlike AV&R’s aerospace                                                           visibility and control over every stage of pro-
clients, lives are not at stake if a sub-par      Getting it right                                 duction, but we can also see details about our
product escapes from the production line,         A pair of Oakleys, which can cost as much        operations for any given phase or time frame,”
but the damage such an event could have on        as $400, can be highly customized, with          he says. “We can monitor, trend and ana-
a company that differentiates itself with the     plastic lenses offered in a dozen colors. Get-   lyze specific areas or machines for continuous
highest quality eyewear on the market (and        ting the difference between “Iridium Ice”        improvement and best-practice enforcement.”
pricing to match) would be significant.           and “Persimmon” right starts when the raw           Key performance indicators (KPIs) such
   When Luxottica went looking for a new          materials are mixed with a precise combina-      as waste are monitored and reported by
manufacturing control system that would           tion of pigmented ingredients to produce a       machine and operator, identifying trouble

                                                                                                         July 2011 l Automation World                35
spots on the line that can be addressed before          Murray Goulburn’s facility near the village    a solution that would help us maintain con-
     they become significant issues. “Our pro-           of Koroit uses four dryers to process skim milk    sistent quality while increasing final product
     duction processes are now done in a more            and whole (full cream) milk into a variety of      throughput.” Murray Goulburn opted for a
     controlled environment, helping to reduce           dairy-based powders. Each dryer consists of a      solution from Rockwell Automation which
     the likelihood of rejecting work in process,”       steel chamber standing up to six stories high      continually collects data from each dryer
     explains Gallina. “QC is still done by the          and 20 meters in diameter. The milk—which          and utilizes predictive models to calculate
     workers, but now those workers have fresh           has already gone through an evaporation pro-       optimum temperature setpoints for control-
     eyes and vastly simplified jobs. Best of all, our   cess—is sprayed through the top of the dryer       ling and maintaining the desired moisture
     QC is now cross-referenced with production          as a fine mist. Swirling air, which can reach      level during production.
     and scrap reports, ensuring 100 percent accu-       up to 220 degrees C, removes the remain-              Specifically, the system uses sensors to pro-
     racy of products leaving the plant.”                ing moisture leaving a small particle of milk      vide in-line, inferential quality measurements
        The impact of embracing this type of QC          powder about the size of a dust particle. As the   and facilitates real-time and frequent control
     program has been felt beyond the wall of the        droplets fall, the air cools to about 65 degrees   feedback. Several factors that affect drying
     Lauriano facility. With the increased reli-         C. The powder accumulates on a static fluid        efficiency are tracked and managed, includ-
     ability of product quality coming in the door,      bed and then exits onto a series of vibrat-        ing variations in the milk solids concentrate
     assembly plants have been able to eliminate         ing fluid beds. Powder from the fluid beds is      as well as incoming air and humidity. Rather
     their own QC inspections and reduce over-           sifted in a funnel-shaped hopper from which        than requiring an operator to manually check
     all time to market. “(Today), we can clearly        it is conveyed to the packaging area. Approxi-     the drying process every few minutes, the sys-

                       Those extra tonnes of powdered milk out the door made the
                       investment in the solution well worth it. Our reduction in energy
                       costs has also contributed to the ROI by five to 10 percent.”
     see and manage our production and quality           mately 13 kilograms of whole milk powder or        tem automatically collects data inputs every
     processes in real-time, which have resulted in      9 kilograms of skim milk powder can be made        15 seconds, resulting in a significant reduc-
     improved productivity and greater manufac-          from 100 liters of whole milk.                     tion of moisture content variation. Once
     turing excellence. We estimate our produc-             According to Geoff Rome, an auto-               every hour, a physical sample of the powder is
     tion volume has doubled with higher quality         mation and utilities engineer for Murray           analysed with an infrared spectrophotometer
     and less waste,” Gallina boasted.                   Goulburn, one of the crucial variables that        to confirm the model. The results are sent to
        Quality issues in the food industry which        affects the quality of the powder is its           the modeling system where adjustments are
     affects consumer health are different from, yet     moisture content. Depending on its end             automatically made if necessary.
     quite similar to, the world of sport and fashion,   use, the powder should contain between
     although perhaps not quite as dramatically as       approximately 3 to 6 percent moisture. The         Impact beyond goals
     you would see with a defective aircraft engine.     key to achieving the right moisture level          Like Muldoon and Gallina, Rome credits his
                                                         is to control the temperatures of the air          new system with making a impact that goes
     Watching milk dry                                   entering the tower, the static fluid bed, and      beyond the product quality issues initially
     The Murray Goulburn Co-operative is                 the vibrating fluid beds.                          targeted. Lower moisture variability means
     Australia’s largest milk processor and one of          In the past, Murray Goulburn operators          the average moisture target can be increased
     the country’s largest exporters of processed        took hourly moisture samples and manu-             without compromising product quality. This
     foods, turning 35 percent of the nation’s           ally changed the temperature setpoints to          translates to higher yields produced from the
     milk supply into products.                          control throughput and moisture content.           same milk solids, increased dryer capacity
        Powdered milk is a core ingredient in a          However, the hourly interval was too long,         and reduced energy usage.
     wide variety of staple foods—from chocolate         especially given the importance of the mois-          The new system made it possible to reduce
     to bread to baby food—but there is more             ture balance in the powder. Tests showed           moisture variability levels in each dryer by an
     to powdered milk production than merely             the moisture would often vary by as much           average of 52 percent—exceeding Murray
     letting the liquid content evaporate. The pro-      as 0.3 percent, which not only had a nega-         Goulburn’s 35 percent goal and resulting in
     cess has to be precisely managed to maintain        tive impact on product quality, but caused         the production of an extra tonne of powdered
     product quality parameters such as color, fla-      equipment problems such as blocked dryers.         milk product per day across its four dryers.
     vor, solubility and nutrition. In 2009 Murray       When these would shut down, the result             “Those extra tonnes of powdered milk out the
     Goulburn installed a system to automatically        was wasted resources and reduced yields.           door made the investment in the solution well
     monitor and control the most critical and              “We knew we needed an automated sys-            worth it,” Rome said. “Our reduction in energy
     delicate part in the manufacture of powdered        tem to reduce the moisture variability of the      costs has also contributed to the ROI [return
     milk—the final drying stage.                        powder,” said Rome. “Our goal was to find          on investment] of five to 10 percent.”

36      Automation World l July 2011

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Automation World: Testing and Evaluation Improve Product Quality for Manufacturers

  • 1. Testing and Evaluation Improve Product Quality for Manufacturers Whether to protect luxury brands or human life, automated testing is essential to ensuring product quality. By Alex Anderson, Contributing Editor hen you manufacture aircraft engine parts, product quality is more than just a competitive differentiator—it can be a matter of life and death. Having a real-time testing system that automatically measures product Testing is critical quality parameters and then turns that data into a direct feedback loop According to Mike Lochaas, a marketing that influences production systems can be a tremendous asset. manager with industrial platform provider AV&R Vision & Robotics makes industrial automation systems for large original equipment Advantech, Milpitas, Calif., measuring, testing manufacturer (OEM) jet engine companies, including systems designed to help the OEM cli- and assessing your process is a critical part of ent ensure substandard parts don’t make it off the shop floor and into the OEM’s engines. One any quality control system. In fact, carrying out these activities provides an important underly- of the Montreal, Canada-based company’s breaks each edge, and creates a radius on spe- ing foundation that influences not only the principle offerings is a part finishing and cific edges as per the drawing specifications. quality and consistency of your products, but inspection system which uses a six-axis robot The part is displayed to an NI 1722 Smart the efficiency of your production process, your [from what company?] and smart camera Camera for inspection to look for surface maintenance schedules and your product system from Austin, Texas-based National defects such as nicks, dents, scratches, and genealogy programs. Every system that needs Instruments (NI) to examine turbine airfoils tooling marks on the critical surfaces. The production data to function relies on some following the deburring process. defects are classified according to their shape kind of feedback loop and most of them have “In the past, operators inspected and using particle analysis tools in the NI Vision some bearing on product quality. deburred different complex and high-preci- Development Module. After inspection, Jan Pingle, a product manager with Mil- sion turbine airfoils using deburring tools to properly deburred parts are moved to the next waukee-based Rockwell Automation sug- finish the parts and then manually inspected production stage while those that fail inspec- gests there are two primary ways to inform a the airfoils to ensure the parts were within tion are removed. The feedback mechanism is product quality feedback loop with the data it specified tolerance,” explains Michael Mul- integrated into the workstation and thus has needs to influence operations. You can either doon, business solutions engineer, AV&R an immediate impact on production. run in-process data collection with automated Vision & Robotics. “We developed a cell AV&R developed the unit’s human devices, or you have to go out of process and that can automatically perform these two machine interface (HMI) system with take samples that are then tested in a lab. processes, ensuring every part leaves the cell NI’s LabView, which allows the operator “The typical in-process approach involves with the desired quality.” to quickly understand the status of the a standard historian,” says Pingle, adding that After loading the part into the cell, a robot system, the part under inspection, and the a historian collects data about your manufac- presents it to a deburring station that removes statistics of each part—including its serial turing process and then makes it accessible all of the burrs from the root of each airfoil, number—as it is processed. and understandable to plant floor operators so 34 Automation World l July 2011
  • 2. ON THE WEB Quality Control Read this application Quality Control was being done visually story on how a major nutraceutical manufacturer addressed labeling errors. by assembly-line workers, which was Visit http://bit.ly/persp_002 time consuming and inefficient. We they know what decisions to make to ensure needed to reduce our reject rate to improve our the smooth running of the operation and the consistent production of quality goods. “That’s QC process and reduce this cost.” the whole idea behind a historian. You mea- provide improved visibility into production specific colored lens for each unique batch. sure what happens in real time. Then you load operations, improved overall equipment Once the correct color is achieved, plastic it into an HMI and people can use that to efficiency and—ultimately—improved is molded to create the required shape. The identify problems and make changes.” quality, it selected FlexNet from Long lenses are then treated with various finishes, The Milan, Italy-headquartered Luxottica Beach, Calif.-based Apriso Corp. subjected to more than 20 quality control Group is another case in point supporting “Quality Control (QC) was being done examinations, and packaged for shipment the broad impact appropriately collected and visually by assembly-line workers, which to an assembly plant. utilized product quality data can have on was time consuming and inefficient,” says Automating and standardizing critical pro- the business. Luxottica designs, manufac- Andrea Gallina, plant manager at Luxot- cesses—such determining lens color, shape tures and distributes fashion, luxury, sport tica’s Lauriano, Italy facility which produces and finish, which is now a fully automated and performance eyewear. The company’s 70,000 lenses each day and manages more process—has had a tremendous impact on house and license brands include Ray-Ban, than 350 distinct designs. “We needed to Luxottica’s profitability, says Gallina; in the Oakley, Bvlgari, Burberry, Chanel, Dolce & reduce our reject rate to improve our QC past, production and waste volumes were esti- Gabbana, Donna Karan, Polo Ralph Lau- process and reduce this cost.” mated. “Not only do we now have complete ren and Versace. Unlike AV&R’s aerospace visibility and control over every stage of pro- clients, lives are not at stake if a sub-par Getting it right duction, but we can also see details about our product escapes from the production line, A pair of Oakleys, which can cost as much operations for any given phase or time frame,” but the damage such an event could have on as $400, can be highly customized, with he says. “We can monitor, trend and ana- a company that differentiates itself with the plastic lenses offered in a dozen colors. Get- lyze specific areas or machines for continuous highest quality eyewear on the market (and ting the difference between “Iridium Ice” improvement and best-practice enforcement.” pricing to match) would be significant. and “Persimmon” right starts when the raw Key performance indicators (KPIs) such When Luxottica went looking for a new materials are mixed with a precise combina- as waste are monitored and reported by manufacturing control system that would tion of pigmented ingredients to produce a machine and operator, identifying trouble July 2011 l Automation World 35
  • 3. spots on the line that can be addressed before Murray Goulburn’s facility near the village a solution that would help us maintain con- they become significant issues. “Our pro- of Koroit uses four dryers to process skim milk sistent quality while increasing final product duction processes are now done in a more and whole (full cream) milk into a variety of throughput.” Murray Goulburn opted for a controlled environment, helping to reduce dairy-based powders. Each dryer consists of a solution from Rockwell Automation which the likelihood of rejecting work in process,” steel chamber standing up to six stories high continually collects data from each dryer explains Gallina. “QC is still done by the and 20 meters in diameter. The milk—which and utilizes predictive models to calculate workers, but now those workers have fresh has already gone through an evaporation pro- optimum temperature setpoints for control- eyes and vastly simplified jobs. Best of all, our cess—is sprayed through the top of the dryer ling and maintaining the desired moisture QC is now cross-referenced with production as a fine mist. Swirling air, which can reach level during production. and scrap reports, ensuring 100 percent accu- up to 220 degrees C, removes the remain- Specifically, the system uses sensors to pro- racy of products leaving the plant.” ing moisture leaving a small particle of milk vide in-line, inferential quality measurements The impact of embracing this type of QC powder about the size of a dust particle. As the and facilitates real-time and frequent control program has been felt beyond the wall of the droplets fall, the air cools to about 65 degrees feedback. Several factors that affect drying Lauriano facility. With the increased reli- C. The powder accumulates on a static fluid efficiency are tracked and managed, includ- ability of product quality coming in the door, bed and then exits onto a series of vibrat- ing variations in the milk solids concentrate assembly plants have been able to eliminate ing fluid beds. Powder from the fluid beds is as well as incoming air and humidity. Rather their own QC inspections and reduce over- sifted in a funnel-shaped hopper from which than requiring an operator to manually check all time to market. “(Today), we can clearly it is conveyed to the packaging area. Approxi- the drying process every few minutes, the sys- Those extra tonnes of powdered milk out the door made the investment in the solution well worth it. Our reduction in energy costs has also contributed to the ROI by five to 10 percent.” see and manage our production and quality mately 13 kilograms of whole milk powder or tem automatically collects data inputs every processes in real-time, which have resulted in 9 kilograms of skim milk powder can be made 15 seconds, resulting in a significant reduc- improved productivity and greater manufac- from 100 liters of whole milk. tion of moisture content variation. Once turing excellence. We estimate our produc- According to Geoff Rome, an auto- every hour, a physical sample of the powder is tion volume has doubled with higher quality mation and utilities engineer for Murray analysed with an infrared spectrophotometer and less waste,” Gallina boasted. Goulburn, one of the crucial variables that to confirm the model. The results are sent to Quality issues in the food industry which affects the quality of the powder is its the modeling system where adjustments are affects consumer health are different from, yet moisture content. Depending on its end automatically made if necessary. quite similar to, the world of sport and fashion, use, the powder should contain between although perhaps not quite as dramatically as approximately 3 to 6 percent moisture. The Impact beyond goals you would see with a defective aircraft engine. key to achieving the right moisture level Like Muldoon and Gallina, Rome credits his is to control the temperatures of the air new system with making a impact that goes Watching milk dry entering the tower, the static fluid bed, and beyond the product quality issues initially The Murray Goulburn Co-operative is the vibrating fluid beds. targeted. Lower moisture variability means Australia’s largest milk processor and one of In the past, Murray Goulburn operators the average moisture target can be increased the country’s largest exporters of processed took hourly moisture samples and manu- without compromising product quality. This foods, turning 35 percent of the nation’s ally changed the temperature setpoints to translates to higher yields produced from the milk supply into products. control throughput and moisture content. same milk solids, increased dryer capacity Powdered milk is a core ingredient in a However, the hourly interval was too long, and reduced energy usage. wide variety of staple foods—from chocolate especially given the importance of the mois- The new system made it possible to reduce to bread to baby food—but there is more ture balance in the powder. Tests showed moisture variability levels in each dryer by an to powdered milk production than merely the moisture would often vary by as much average of 52 percent—exceeding Murray letting the liquid content evaporate. The pro- as 0.3 percent, which not only had a nega- Goulburn’s 35 percent goal and resulting in cess has to be precisely managed to maintain tive impact on product quality, but caused the production of an extra tonne of powdered product quality parameters such as color, fla- equipment problems such as blocked dryers. milk product per day across its four dryers. vor, solubility and nutrition. In 2009 Murray When these would shut down, the result “Those extra tonnes of powdered milk out the Goulburn installed a system to automatically was wasted resources and reduced yields. door made the investment in the solution well monitor and control the most critical and “We knew we needed an automated sys- worth it,” Rome said. “Our reduction in energy delicate part in the manufacture of powdered tem to reduce the moisture variability of the costs has also contributed to the ROI [return milk—the final drying stage. powder,” said Rome. “Our goal was to find on investment] of five to 10 percent.” 36 Automation World l July 2011