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RTC Relationship Marketing Perspectives

 Google’s New “Priority” GMail Feature
 Michelle Fares, InteractiveStrategy
 September, 2010
Summary: Gmail, from Google, is rolling out a new Priority Inbox feature which automatically sorts through inbox messages
and ranks them according to their importance to the user using a proprietary algorithm based on past user behavior.. E-mail
marketers must now consider whether their audience uses Gmail, and how this new automated system will impact email
marketing campaign effectiveness.


 Key Information
 In August of 2010, Google announced a new
 Priority Inbox feature for their e-mail program
 Gmail. This feature uses an algorithm to filter
 messages into categories based on the user’s
 e-mail habits. High-priority messages are put
 in the “Important and unread” folder at the top
 of the screen. Google filters these messages
 based on keywords, the people you e-mail the
 most, and other characteristics, such as
 whether the message was sent to one user or
 a mailing list. If a user tends to open and
 respond to messages from a certain address
 or with certain keywords, Priority Inbox should
 be able to recognize that. Other messages go
 into the “Everything else” section. Users can also star messages that they want to keep handy or return to later and
 move them into the “Starred” folder. Users can also train the program by using two buttons that let you mark message
 as unimportant or important and adjust the section labels.

 One technology blogger found the program extremely accurate; Priority Inbox correctly identified his most important
 messages 50% of the time when he first started using it. After a few days, the program was identifying messages
 correctly about 80% of the time. Google’s product director for Gmail, Keith Coleman, says that it should take about two
 weeks for Priority Inbox to become optimally efficient at recognizing e-mail behaviors.1 Also, Google recognizes that
 Priority Inbox may not be helpful for all users. Users who don’t receive that much e-mail or don’t need to prioritize their
 mail have the opportunity to still use the old Gmail format.

 Implications and Action Items
 Priority Inbox is an indication of the next trend in technology innovation: relevance. Because customers are inundated
 with so much information online, they value programs that look at past behaviors to make their lives easier. Rather
 than inundating consumers with information, cutting-edge companies are finding ways to improve customers’ lives by
 delivering content that customers are directly interested in.
 Here are some guidelines for deploying e-mail marketing with Google’s new Priority Inbox feature:
     • Determine what percentage of your mailing list is using Gmail,
     • Develop email messages with clear calls to action, which encourage users to respond or open the
           immediately.
     • Provide relevant and engaging content to viewers so that e-mail algorithms will sort messages into high-
           priority folders or users will star messages that they want to return to later.

 For more information on Google’s Priority Gmail function, visit http://bit.ly/bq3U7x




 1
     http://www.slate.com/id/2265544/

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Gmail's Priority Inbox (September 2010)

  • 1. RTC Relationship Marketing Perspectives Google’s New “Priority” GMail Feature Michelle Fares, InteractiveStrategy September, 2010 Summary: Gmail, from Google, is rolling out a new Priority Inbox feature which automatically sorts through inbox messages and ranks them according to their importance to the user using a proprietary algorithm based on past user behavior.. E-mail marketers must now consider whether their audience uses Gmail, and how this new automated system will impact email marketing campaign effectiveness. Key Information In August of 2010, Google announced a new Priority Inbox feature for their e-mail program Gmail. This feature uses an algorithm to filter messages into categories based on the user’s e-mail habits. High-priority messages are put in the “Important and unread” folder at the top of the screen. Google filters these messages based on keywords, the people you e-mail the most, and other characteristics, such as whether the message was sent to one user or a mailing list. If a user tends to open and respond to messages from a certain address or with certain keywords, Priority Inbox should be able to recognize that. Other messages go into the “Everything else” section. Users can also star messages that they want to keep handy or return to later and move them into the “Starred” folder. Users can also train the program by using two buttons that let you mark message as unimportant or important and adjust the section labels. One technology blogger found the program extremely accurate; Priority Inbox correctly identified his most important messages 50% of the time when he first started using it. After a few days, the program was identifying messages correctly about 80% of the time. Google’s product director for Gmail, Keith Coleman, says that it should take about two weeks for Priority Inbox to become optimally efficient at recognizing e-mail behaviors.1 Also, Google recognizes that Priority Inbox may not be helpful for all users. Users who don’t receive that much e-mail or don’t need to prioritize their mail have the opportunity to still use the old Gmail format. Implications and Action Items Priority Inbox is an indication of the next trend in technology innovation: relevance. Because customers are inundated with so much information online, they value programs that look at past behaviors to make their lives easier. Rather than inundating consumers with information, cutting-edge companies are finding ways to improve customers’ lives by delivering content that customers are directly interested in. Here are some guidelines for deploying e-mail marketing with Google’s new Priority Inbox feature: • Determine what percentage of your mailing list is using Gmail, • Develop email messages with clear calls to action, which encourage users to respond or open the immediately. • Provide relevant and engaging content to viewers so that e-mail algorithms will sort messages into high- priority folders or users will star messages that they want to return to later. For more information on Google’s Priority Gmail function, visit http://bit.ly/bq3U7x 1 http://www.slate.com/id/2265544/