MicroSourcing - June 2010

ISSUE The

04
JUNE
2010
M ICRO S OURCERER MicroSourcing Quarterly Newsletter

MicroSourcing
Opens New Office
In this issue:
This is an exciting time for MicroSourcing as we opened a new and bigger office at the MicroSourcing Beats the Heat at Summer Survivor P.2-3
Race to Summer Winners Announced P.4
6th floor of 1880 Avenue building, also in Eastwood City.
ManCom Conducts Strategic Planning
The new office is 30 percent bigger than the company’s office at the 9th floor of
Session in Tagaytay
eCommerce Plaza. It has about 500 project workstations and 50 management seats.
MicroSourcing Managed Projects P.5
Other features are the recruitment hub, locker rooms, a clinic, and storage rooms.
Featured Department - MIT: Men of IT P.6
Design-wise, we kept the look and feel of our current office but there will be nice
Loan Application FAQs P.7
surprises for those who will come to work for the first time at 1880!
Do you want to be a GREAT member?
There are a number of issues at the eCommerce office that we have taken into Photo Galler: Off-site Strategic Planning Sessions P.8-9
account in the new office. The first major change is that the work floor is now divided (HCSDG, Finance)
into project spaces of varying sizes. In this way, we can provide more privacy to our Rafael Verheij: MicroSourcing’s P.10
project teams. Another thing is the shortage of training and meeting rooms and the Business Development Manager
new office will have a total of five (5) conference rooms and an 18-seater training room. How to Handle Stress P.11
We have also expanded the recreation spaces and the new office will have a very nice Healthy Eating Choices P.12

living room with TV and video games. The new MS Cafe will be a 100-seater Office Romance P.13

restaurant. It will be big enough to be used for meetings and social events. How to Deal with Corporate Buzz P.14
Are you a gleek? P.15
We are confident that our company will continue to grow and that we will have those
Editor’s Note
seats filled within a few months and hopefully we will be adding the remaining 900sqm
Survey Wall P.16
by the end of the year. If we do that, it will definitely be enough to serve as our HQ in
Quezon City. All in all, this new office is definitely another great milestone in
MicroSourcing history. - Philip Kooijman, CEO

MicroSourcing Newsletter - June Issue 2010

MicroSourcing hosted the company outing with the theme “Summer Survivor” at Aguas
Azules, Eastridge, Binangonan, Rizal last May 22.
Employees, members of the management team, and clients were welcomed with bracelets
fit for the occasion. After the opening remarks from Operations Manager Maricel Salao, the
outing kicked off with the company’s version of the Amazing Race. Five teams had to stop
at stations and do tasks including bucket filling, human knot, neck and knee race, toxic
river, and obstacle course. Team 1 came out victorious as they were the fastest to finish
eight wet and wild tasks. The winning team received Php 4000 plus gift packs.
Best Dressed awards were handed to Jack Arafat (MMP) and Tamera Szijarto (MMP). Gift
packs were also given to employees who entertained guests with their videoke
performances. Of course, a MicroSourcing party would not be complete without
free-flowing beer and The Bar courtesy of Emperador Distillers.
After the race and closing remarks from Ramie Rosima Jr., manager of Human Capital
Strategy and Delivery Group (HCSDG), most party guests took the plunge and slid their
way through huge swimming pools of the resort, while the others relaxed, drank beer in
cabanas, and mingled with employees from other projects and departments.

Senior Software Developer Paulo Cabantog (MMP)
won the Summer Survivor Photo Contest with his entry
entitled "Super Ryan to the Rescue". He received a
cash prize of Php 2000.

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3


Race to Summer Winners Announced
After about two months of finding skilled individuals and referring them to MicroSourcing,
John Benedick Cabang (individual category) and Team Maren Lacanilao (team category)
were named as the winners of Race to Summer in an awarding ceremony held last May 19.
Mr. Cabang received Php 10,000 while Team Maren got Php 50,000.
Facilitated by the Manpower Acquisition Department, Race to Summer was a special
referral program for Yell Adworks, one of MicroSourcing’s fast-growing clients. Its goal was
to find excellent candidates through recommendations of Yell employees. From March 3 to
April 30, the program was able to gather a total of 44 successful referrals out of 346
recommendations.
According to Back Office Team Leader Michelle Sacramento, a referral program like Race
to Summer is an effective recruitment tool. “Compared to giving out signing bonuses to new
employees, Race to Summer turned out to be more cost-effective and a better strategy in
finding good talents. The program is not just a good tool in finding qualified candidates. It
also helps hype up a work environment which is a good way to retain employees.”
Aside from the cash prizes, gift certificates from various establishments were also given to
10 Yell employees daily (1 referral = 1 GC).
Ms. Sacramento said the department plans to facilitate more programs like this in which all
MicroSourcing employees will be encouraged to participate.

ManCom Conducts Strategic Planning
Session in Tagaytay
The Management Committee (ManCom) conducted an off-site strategic planning session
last April 6 in Tagaytay Highlands in order to set strategic goals, ensure that department
plans are all aligned with the long-term vision of MicroSourcing, and discuss the future of
the company.
The session kicked off with the 2010 Strategic Directions and Expectations report by
CEO Philip Kooijman, tackling the company’s long-term vision and goals this year. This
was followed by presentations of strategic plans per department.
“Some of our main goals for the year will be to increase customer and employee
satisfaction, focus even more on the quality of our services and the value for money our
clients are getting, and in line with this, continue to climb the value chain and offer more
higher added value services,” said Mr. Kooijman.
Organizational Development / Employee Relations (OD/ER) Manager Regina Lomotan
said through this session, ManCom members were able to clarify important and strategic
concerns that affect operations. It also gave them time to bond with other managers, as
conducting the session off-site enabled them to do leisure activities such as bowling (in
which Mr. Kooijman bowled a 207 - an all-time personal best). “This offsite strategic
planning session helped strengthen team spirit and camaraderie among members of the
management team and communicate department plans for 2010.”
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MicroSourcing Managed Projects (MMP)
Formerly known as Small Projects, MMP is now the official name of different projects with no dedicated project managers. Many of these projects started with
one to five employees but eventually grow into a team consisting of up to 100 individuals. Twenty (20) projects, with 111 employees, are currently being handled
at MMP.
MMP is managed by the Operations Group of MicroSourcing, headed by Operations Manager Maricel Salao and supervisors namely Michael Aguila, Erika
Nazario, Ezer Basilio, and Moses Linsangan. According to Ms. Salao, the term Small Projects no longer applies to the group, and “we do not want people to think
that because of the term ‘small’, they will be considered less important than other projects.”

MMP’s MicroSourcerers
The Operations Group chooses a MicroSourcerer of the Month to recognize exemplary work performance and attitude of an employee from MMP. Since
December 2009, Ms. Salao holds a monthly meeting with the supervisors to discuss and select the employee who comes in on time every day, has no call-in,
and no Code of Conduct violations. Client feedback also plays a big role in the selection process. Best in Attendance awards are also given every month.
Congratulations!

Pablo Barcelino Gwen Llana
Windows Server Administrator Web Researcher and Team Lead
Handles Windows server issues and Gathers information about a movie; data entry
debugging problems; patches servers and and image upload; promotes featured movies on
monitors the entire network; creates virtual social networking sites; checks research and
machines for the development teams publicity submitted by researchers

Julius Recio
Transcriptionist
Marlon Mestica Checks and verifies accuracy of information on
Web Developer
system, and makes necessary changes;
Develops website applications and data
transcribes content of voice messages or
reports system
recordings and comment cards from clients

Mark Bandillo
Team Lead
Ensures that the team successfully delivers
5
the client's software development projects


Featured Department
MIT: Men of IT
The IT Department is responsible for two major functions: business solutions and service
delivery. It deals with IT and infrastructure requirements of new employees and clients and
IT Request
ensures that IT-related services (Internet access, email, desktop deployment, etc.) are provided.
If you need assistance from the IT Department,
There are two (2) IT Support Specialists per shift from Monday to Friday and one from Thursday
just send a request to support@microsourcing.com
until Sunday. IT Manager Rommel Natividad said this type of schedule was created to
using the following format:
accommodate higher volume of requests during weekdays compared to weekends wherein
there are less support requests.
Date and Time of Request:
ICT Acceptable Use Policy (AUP)
Name of Requestor:
According to Mr. Natividad, the ICT Acceptable Use Policy is a set of rules on how the
No. of Users affected:
MicroSourcing's network, facilities, and computer systems may be used. The AUP's goal is not
Brief description of Problem/Request:
just to restrict but to protect the company's network resources, employees, clients and partners
Error Message(s) received (if any):
from illegal or damaging actions by any entity. “We believe that the success of the AUP does
Severity (Low, Medium or High):
not rely solely on our team's implementation but also with the cooperation of every
MicroSourcing employee.”

The Men of IT

Rommel Natividad
IT Manager
Role(s): Oversees the overall IT operations.

Harry Ignacio
Technical Support Manager IT Support Specialists:
Role(s): Ensures 24/7 support by organizing a Daniel Fresco
monthly schedule for the IT Support Specialists; Elixir Francisco
determines and initiates the procurement process Ronald Ian Melencio
of the company's hardware and software needs. Mark Leodones
Ronald Ramos
Adam Jamis Role(s): Provide direct technical assistance to
Network Engineer MicroSourcing employees/clients; support includes,
Role(s): Ensures that the network and Internet but not limited to, computer setup,
connectivity have 99.9% uptime; duties include hardware/software installation, troubleshooting
deployment, configuration, maintenance, and hardware/software problems, and resolving Internet
monitoring of network equipment. / network connectivity problems.

6


Loan Application FAQs
by: Ayza Quintinita

SSS Loan PAG-IBIG Loan
Application Application
Q: Do I need to personally file my loan application to the SSS office? Q: I don’t have a PAG-IBIG number yet. Can I still apply for a loan?
A: You may personally go to the SSS office to file your loan application, though A: PAG-IBIG will still accommodate you even if you don’t have a number yet
HCSDG- Benefits can do it for you. Just make sure that you have submitted for a multi-purpose loan, though it is advisable that you get an ID number from
the necessary documents. a PAG-IBIG branch.
Q: What are the requirements in filing for the SSS loan? PAG-IBIG is also generating IDs/ barcodes for future transactions with them.
A: Fill out an ISL-101 form using only black ink. You can get the form from an These are only given to company representatives. Individuals cannot get their
HR Associate. Do make sure to legibly write your SS number at the own.
acknowledgment receipt. Q: What can the company file, on my behalf, for any PAG-IBIG benefit?
Provide photocopy of two valid IDs: passport, postal, TIN card, voter’s ID, etc. A: PAG-IBIG allows your present employer to file a multi-purpose loan for you,
in lieu of SSS digitized ID. Sign thrice on the sheet. Make sure to sign with your as long as you have accomplished the application form correctly. Also, submit
full name. Submit it to HCSDG- Benefits and we’ll do the processing for you. it with a photocopy of your company ID and another valid ID, and a month’s
Q: Upon the approval of my application, how long will it take for SSS to release payslip. Note: If the current month is May, submit your payslip for March or
the check? April.
A: Current SSS practice takes at least a week for the check to be generated Q: How will I know if the check is already generated?
and then snail mail to the applicant through its sponsoring company after a A: You can check it at the on-site database of PAG-IBIG or call 724-4244.
month. Changes in such practices will be communicated to you by HCSDG as Unlike SSS, PAG-IBIG doesn’t send the check to the address you have stated
they occur. in your application if you haven’t picked it up yet.
Q: I don’t have an SSS electronic ID yet. Where can I apply for one?
A: Not all SSS branches have facilities for the electronic ID. The branches If you have other questions,
where you could only avail it from are in Diliman, Novaliches, and Caloocan. please send an email to compben@microsourcing.com.
Q: Can the company file for it on my behalf?
A: No, the company cannot file on the employee’s behalf since SSS will
immediately obtain your personal data (i.e. your fingerprints, facial image,
signature, and personal identification number will be electronically recorded)
for transfer to your new ID card. The ID card will be mailed to the address you
specified on your Form E-6.

Do you want to be a GREAT member?
by: Mia Espinosa
MicroSourcing’s GREAT (Group that Recognizes Effort, Achievements and This organization aims to provide a venue to train and hone employees in
Talent) is an organization which is composed of dynamic individuals who accordance with the company values and standards. Committees, which are
support the endeavors of the Employee Relations (ER) Team. formed under the organization, will focus on various functions that will allow
GREAT aims to make MicroSourcing a fun working environment for each each member to excel and explore his or her talents and capabilities.
and every employee by organizing events and activities that promote
retention and boost morale. In this light, GREAT members function as If you are interested to be part of GREAT, please send an email to:
liaison officers between the ER Team and their respective programs. michelle.espinosa@microsourcing.ph. 7


Photo Gallery
Off-site Strategic Planning Session
Finance Department
April 16-18, 2010
Grande Island, Subic

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Off-site Strategic Planning Session
HCSDG
March 19-21, 2010
Blue Bay Waters Resort, Quezon

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Rafael Verheij: MicroSourcing’s
Business Development Manager
With MicroSourcing’s continuous growth, there comes a need to formally establish He believes in the potential of the virtual captive model. This service
the Business Development (BD) Department that is solely dedicated to sales, online focuses on setting up larger-scale, more complex offshore operations
marketing, and implementation of strategic steps to get new clients and further requiring a high level of working environment customization and
promote MicroSourcing as a premier outsourcing solutions provider. This operations management to meet the very specific needs of a single client.
department will be spearheaded by Mr. Rafael Verheij. “It is a clear differentiator and the value proposition is well-defined, though
Mr. Verheij is the founder and acting CEO of O&OC, an offshoring and outsourcing it will require a lot of marketing effort to explain the concept. Besides this,
consultancy firm. He has nearly a decade of experience in Offshoring & Outsourcing, going vertical with process specialization (expand in winning verticals;
business development, cost savings and tactics, market entries, high growth, attractive margins) is another area that we should focus on.”
mergers/acquisitions/divestitures, risks identification and mitigation, economics Part of the Business Development Department is Rita Enciso as the
analysis and trade-offs, as well as streamlining business processes. Sales Lead who will manage two associates. Karen Cayamanda recently
joined the department - she serves as the Online Marketing Lead and will
“I am mainly responsible for developing and enacting very aggressive business manage a small group of writers.
growth objectives for MicroSourcing’s portfolio of services. I will work with
stakeholders and the management team to define and develop business strategy
and understand core markets upon where MicroSourcing can leverage a set of core
competencies and capabilities to create sustainable value,” Mr. Verheij said.

As the Business Development Department Manager, his priorities include creation
of a business development plan, establishment of sales strategies and capabilities
that successfully achieve revenue goals set across existing services and product
lines, improvement in the quality of sales pipeline and increase the conversion rate,
and evaluation of new and existing sales and (online) marketing efforts that
hopefully result in significant annual revenue growth. The BD Department will
analyze the competitive landscape and strategically develop and lead a sales
strategy that aims to consistently beat the competition. “Our marketing effort will
focus on the MicroSourcing brand to achieve optimal market penetration and be
recognized as a dominant Philippine provider of choice by key brokers, decision
makers, and buyers.”

Mr. Verheij aims to spearhead the following initiatives:

Build an effective and efficient BD team that pursues multiple channels of sales
and marketing campaigns
Identify, analyze, evaluate, and recommend new services and products
(verticals), along with building the business case and strategy for entering
these new markets. For example, we see rising demand in continental Europe
for offshoring solutions and we will explore how to best respond to client needs
by expanding our capabilities to allow us to better serve clients in various
European locations (partnerships, overseas sales presence, etc.).
Focus on what to pursue, but equally important is to concentrate on what NOT
to pursue
10


How to Handle Stress
by: Marilou Soriano

As people go along and meet the demands of society, they encounter several conflicts in their lives. If these are not taken into account, things
will fall apart, resulting to stress that will eventually lead to physical and psychological problems such as hypertension, depression, frustration,
adjustment issues, and more. The severity of the impact would signify that the awareness on stress management is very important.
Stress is any form of physical, mental, and emotional tension that causes people to feel frustrated and disturbed. It is a condition wherein
you can no longer control a particular situation. Stress can affect the quality of people’s lives, their work, career, and even their family. It is
also said that 90 percent of diseases originate from stress. Furthermore, everybody is prone to it, even the most organized and successful
person.

1
Know how to handle stress. Here are some tips to keep in mind:

Develop a positive outlook. You sometimes get stressed out of small difficulties and you tend to magnify the severity of the
situation. You don’t usually see its positive side. Developing a positive outlook would mean weighing the positive and
negative sides of the situation. Relax - hold on to the positive aspects to overcome the negative impact of that stressful
situation.

2
Stop staying away from risk. Life is indeed full of risks, and whatever you do, expect that there are things that will be taken
from you because a person can never have exactly the same experience as what others have. Make a gamble, but don’t
take foolish risks.

3
Amplify your signature strength. People sometimes do something that does not really interest them. This can cause stress.
Try to focus on your strength and you will be a stress-free individual. Be conscious of it. How? If you make mistakes and
feel challenged instead of stressed out, then you are most likely working in the area of your strengths. If your mistakes

4
make you feel tensed and anxious, you are probably working in an area of your weakness.

Engage yourself in physical activity. Various researches confirm that physical activities or exercise could help a lot in
alleviating stress. Try to immerse yourself in bodily activities such as sports; this can also serve as a reward to yourself.

5
Get off the path of overwork. People always strive to do and be the best. They tend to overwork to the extent that they carry
a lot on themselves. Sometimes you have to give up what is merely good in order to do what is best. Get some time to
unwind and pamper yourself. Overworking is one of the major stressors.

6
Look for an amusing way to let go of stress. Stressors are everywhere, they are usually inevitable, but through appropriate
management and mindset, you can get rid of them and beat them with a smile and a different way of looking at things or
situations. To do this, look for activities that could engage yourself into in a healthy and fun way. Find time to go and eat
out with your family and friends. Talk and laugh with them! This is indeed a way to detoxify and relax.

Remember that life without stress is not exciting! We cannot live without it. However, too much stress can lead you into more complicated
situations. Deal and cope with stress in a healthy and positive manner.

Marilou Soriano is a Web Researcher from
MMP.
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Healthy Eating Choices
Are we getting the value for our money and are we eating right?
by: Andrea de los Santos

Lunch out? Wait… why don’t you pause for a while and read this. I know
everybody loves eating in restaurants and fast foods. However, living healthy is
a matter of eating healthy. Now, are you getting your money’s worth in every
munch that you do?
Studies show that the most common cause of illnesses is not eating what is right.
Examples of these illnesses are high blood pressure, heart disease, and obesity.
This is because food from some restaurants contains too much fat, salt, and
sugar. Here are some healthier choices according to Women’s Health.org for
you to enjoy the convenience of eating out:

1. Choose foods that are broiled over fried such as a chicken sandwich instead
of fried chicken or chicken nuggets. The meat preserves the nutrients in it when
it is broiled and not fried; which makes it healthier to eat.

2. Choose soups that are not cream-based. Cream is a dairy product that has
very high content of butterfat. Remember, the lesser the cream, the lesser the fat.
7. Drink water, low-fat milk, and/or diet sodas instead of regular sodas, fruit
3. Have low-fat salad dressing instead of the full-fat kind. It’s healthier because drinks, milkshakes, or whole milk. Too much consumption of soda may lead
of the reduced fat. It’s oil-free, sodium-free, and it contains very low calories. to diabetes, dental cavities, and low nutrient levels, while milk-based drinks
Low-fat salad dressings usually have condiments such as soy sauce and may contain too much fat and calories. Drink water, because it helps
vinegar as the base ingredient. cleanse the body from impurities and at the same time, it sustains the need
for H2O.
4. Have a salad or soup instead of fries. Fries contain too much fat and oil.
Salads and soups are healthier because they are usually fat-free and oil-free as 8. When ordering pizza, add veggies instead of meat, and get thin crust
well. instead of deep dish. You know the rule, the more colorful your food is, the
better. Never forget to fill up your dishes with fruits and veggies. They are
5. Use mustard or ketchup instead of mayonnaise. This is because mayonnaise low in calories but dense in nutrients. These also protect you from diseases.
is made of eggs and these contain too much cholesterol and fat, while mustard
and ketchup are made from healthier stuff and recommended for everyone’s diet. Remember the big picture. Try these tips. If you want to order in a restaurant,
make sure that you had an extra healthy meal earlier that day. Moderation
6. Order smaller entrée portions. For example: instead of a large sub, try a small is the key to a healthier you. Don’t rush - chew your food because it takes
one with side salad or a piece of fruit. Moderation is the key to a healthy body. No time for your body to register that you are full. Always maintain good
food is considered as “off limits”, you just need to take it in small portions for you nutrition habits for you to enjoy more dining out experiences without the guilt.
to get what your body needs. Happy eating!

Andrea de los Santos is a Web Researcher
from MMP.
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Office Romance
by: Katrina Bagabagon

Years ago, dating a co-worker was a puckered-brow for many people. Not The Drawbacks
everyone was (actually, up until now) quite comfortable to see two of their Workplace Perception. You have to deal with the fact that your co-workers
officemates holding hands or having peck-on-the-cheek early in the morning. In will have varying perceptions once your secret dating is out.
the profusion of many sexual harassment cases, some companies actually The Culprit. Well, this is more for the guys: If she’s having a bad day,
have stipulated strict policies to impede intimate relationships from budding. nobody else is there to blame. How much more if you broke up? Pray that
Nowadays, considering how much time employees spend at the office, people you won’t bump into her friends… you’re screwed!
are becoming more and more indulgent of the fact that officemates sometimes Office Tweets. Gossips, dudes! While this is more predominant in smaller
get attracted to each other, date, fall in love, and in some cases, even end up companies, you’d be surprised and annoyed that too many people have
tying the knot. their two cents worth about your relationship. I’m sure you can tolerate it but
The management recognizes the possibility of the development of love affairs not until it destroys your chance to get promoted.
in the office, though relationships between two employees under the same The petty quarrels. When there’s too much stress in your work, the last thing
team, most especially supervisor and subordinate, are not encouraged to you need is the tension stemming from clashes between you and your
prevent conflict of interest and ensure professionalism is not jeopardized. partner, who just happens to be your officemate. Those cold gestures, foul
Office romance is, to a certain extent, bound to flourish. It’s natural to find text messages, and fuming stare are all trigger factors that can worsen the
yourself attracted to someone you closely work with on a daily basis and this chaos inside your mind. What’s worse is you can’t let anyone notice.
type of attraction can eventually lead to an intimate relationship. Many The Breakup. Reality affirms that not all relationships work out like they do
employees end up getting struck by the Cupid’s arrow because specific work in movies. One day, you might realize that this one isn’t simply working out.
projects stimulate not only intellectual contribution but also emotional However, even if you decided to call it quits, you will still have to work, talk,
involvement. In some cases, office love connections are developed through and interact as co-workers. One of the quick fixes after a breakup is to
social activities such as having lunch together, occasional night outs, or refrain from seeing each other until hard feelings subside, but apparently, it
engaging in sports that both of you love to do. is not possible in your case.
Getting involved with your co-worker can be very exciting but before you make
any drastic decisions, I suggest that you weigh the pros and cons first. Just work on this principle: Be professional. This doesn’t mean you need to
deprive yourself from going out on a date with your officemate or getting
The Benefits intimately involved with your co-worker, but make it clear (by your actions
You feel inspired all day. You have another good reason to wake up early in the and behavior) that you are, first and foremost, a professional - that you take
morning and endure the heavy traffic. You can’t wait to see her/him all dressed your job seriously and you are in the office to accomplish your work.
up, complete with that captivating smile when she/he passes by your work Office romance may bring about negative implications but it can also
station. improve your work performance. The romantic bliss can actually add
Companionship. What used to be an ordinary lunch can magically turn into an dynamism and energy that will manifest in your work output and office
intimate lunch date. morale. Soon enough, this will prove that employers will generally benefit
Confidante. You have someone to share your work-related problems with in the from happier, inspired, and productive employees.
same way that you can be there when he/she needs someone to talk to.
Good working relationship. If you share good working chemistry, you’ll work well
in groups.

Katrina Bagabagon is a Copywriter from MMP.

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How to Deal with Corporate Buzz
by: Gwen Llana

As part of the workforce, you’ve certainly had a taste of the intriguing form of
workplace hostility called gossip. Regardless of its gravity, gossip is a source of
trouble that’s common in all organizations. During lunch breaks or through
email conversations, you probably have experienced being either the energetic
host or the captive audience of your corporate version of “The Buzz”.
Gossip is a story passed from one person to another, which may either be true
or not. According to sociologist Tomatsu Shibutani, gossips take place because
of the absence of concrete information. When you see your married officemate
dining out with an unknown girl, you come up with speculations to fill the
missing information about his mysterious companion. This can be the start of a
series of spicy workplace gossips, which may negatively affect everyone
involved.
Gossiping in the workplace not only ruins people’s reputation but also
decreases employee productivity. So whether you are its source or its receiver,
you need to know how to deal with these hearsays.
What started the fire? What should be done?
Mary Gormandy White, a human resource expert, suggests that you should Correcting rumors and implementing preventive measures must be your next
understand first what triggers the gossip. You cannot defend yourself from plan. According to Heidi Burgess and Michelle Maiese, directors of Conflict
workplace chit chat if you don’t exactly know what it is. Analyze its possible Information Consortium of the University of Colorado, if there is no truth
causes. It might be your behaviour in the office, your previous statement in a behind a gossip then it must be corrected. Managers and intermediaries
meeting or recent changes in your lifestyle. It is also important to know the should initiate a plan to effectively communicate the truth to everyone in the
severity of the gossip. Tell whether it’s a malicious one or just a one-time joke organization. Clarifying issues can be done through calling a staff meeting,
among your colleagues. sending emails or publishing an open letter.
What’s the game plan? Labour relations consultants Bob Summerhurst and J. Talbott suggest that the
Once you have a hint of where the rumor is coming from, it will be easy for you employer must carry out schemes that discourage workplace gossips. These
to determine how to handle it. If it is too serious to ignore then it’s time you act may be as stern as giving penalties to those who are spreading gossips or as
as your own PR person. Strategize on how to respond to the issue. Think of the mild as reminding employees of the negative effects of gossips during
right words to use in explaining yourself. Pick the right persons to talk to - your counselling or staff evaluation.
manager and/or the people involved in the issue. Consider timing. You don’t So the next time you are tempted to host “The Buzz” during coffee break with
just confront a suspected gossiper while he’s lining up to buy lunch in the your colleagues, better bite that tongue. The steps you have to go through to
cafeteria. Remember that there is always a professional venue in raising an deal with gossips aren’t as enjoyable as spreading those office tales.
office concern.
Whatcha say?
Implement your plan through communication. A closed-door meeting with your
superior and the persons involved is a good chance to get a better view of the
picture. Through this, points from all sides may be heard. If the rumor affects
the entire company, Emory Mulling of the The Atlanta Business Journal
Gwen Llana is a Web Researcher and Team Leader
recommends that managers call a staff meeting to address the issue. People
from MMP.
in authority must offer sufficient information to eliminate confusion among
employees.

14


In American movies and TV shows, you can rarely see high school football What’s so striking about Sue is that even though she treats people who are not
players or cheerleaders getting along well with the unpopular ones. Glee is an part of the cheering squad like vermin, she has a very soft spot for her sister.
exception, well at least during rehearsals and performances of the major You’ll see a very different Sue when they’re together. Here’s what some
characters. It’s a musical comedy/drama series that revolves around the glee MicroSourcing employees have to say about their favorite Glee characters:
club called New Directions and the joys and pains of being in high school. The
“Puck - because there's a deep story behind his character, and Rachel Berry
group is composed of students with very diverse personalities and superb - she has tremendous talent, although she can be a bit annoying.”
talents. It’s a mix of young singers and dancers who struggle to be not just a - Chris Calaguio (Manpower Acquisition Dept.)

face in the crowd at a school where members of the football team and
“Sue. She reminds me of one of my old teachers who scared me so much -
cheerleading squad get all the attention and take it upon themselves to bully
but loved going to class still, she just said the best things.”
just because they can, and the so-called losers who have to endure whatever - Mikky Arce (CSG)

the popular students throw at them, including cold, sugary drinks.
“My favorite character in Glee is Quinn Fabray. I like her because aside from
Music has the power to bring people together. When the Glee club is in
being gorgeous, she chose Glee club over Cheerios which made her
session, the “outcast” and the “popular” set their differences aside and discover her hidden talent.”

perform as if there’s no tomorrow. It has become the outlet of their insecurities - Mitch Sacramento (Manpower Acquisition Dept.)

and frustrations, and the only place where they feel that they really belong no
“Hands down, my favorite Glee character is Kurt's dad. He's not part of the
matter who they are or what other people think of them. It’s a distinct
major cast but for me, he plays a very crucial role because he's an exceptional
manifestation that yes, being in high school, or getting through life in general, dad to Kurt and he loves him unconditionally which inspires Kurt to step out of
the shadow and become the talented and confident diva that he is.”
is hard. People get boxed in as either popular or loser - but everyone has the
- Krissy Cabiling (Manpower Acquisition Dept.)
right to be respected and be part of something great.
I watch the show if only for Sue Sylvester, the Cheerios coach who considers
“I like Brittany because she’s very beautiful, sexy, and she’s a great dancer.”
the day wasted if she’s not able to annoy Will, the persistent and - Elvis Garcia (CSG)

hard-working teacher of Glee club, and to constantly make the club members
feel like they’re on the losing side as they struggle to bring back the club’s
“Puck. He’s a good acoustic guitar player and he looks cool with his sporty /
glory. She will go to great lengths to sabotage the club members and prove bad boy image.”
-Rey-an Garcia (EV)
that they have no right whatsoever to be recognized or even exist in school.

Editor’s Note
by: Karen Cayamanda

A lot of newsworthy things have happened in the last three months - off-site strategic planning sessions of different departments, a recruitment program for Yell,
initiatives from OD/ER, and of course, the company outing last May.
The most significant of it all is the move to a new and bigger office space at 1880. With new and improved features/facilities such as partition walls to provide
more privacy to different projects, bigger conference rooms, MS Café with 100-seater capacity, and storage/locker rooms, the new office is a great venue to
boost employees’ productivity and promote good working relationships. Undoubtedly, this stands as proof of the continuous growth of MicroSourcing.
In behalf of the newsletter committee, I want to thank Stephen Paolo Peña for the layout, as well as Katrina Bagabagon, Gwen Llana, Andrea de los Santos, and
Marilou Soriano from MMP for their feature articles in this issue.
We welcome any comments and suggestions that will make our newsletter a lot better and more informative. If you have topics that you want to be covered in
the next issue, please send me an email at pr@microsourcing.com. Thank you very much!

15

MicroSourcing - June 2010

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