Team Development Through Employee Experience

Value Proposition
Statements using data
Infrastructure development
Mike Cardus :: www.MikeCardus.com

6 word Post-it
response:
•What are your
best hopes for
today’s
workshop?

This workshop could improve with more …
Hands-on activities
Team Building /
Teamwork theory
Understanding &
application to getSETMike Cardus :: www.MikeCardus.com

In a complex system we:
1. start journeys with a general sense of direction but
without precise targets.
2. have to be comfortable with what is inherent and
unavoidable, uncertainty.
3. need real time feedback, with the flexibility to respond
and change quickly.
4. can’t avoid some understanding of theory, which has to
act as an enabling constraint on action.
5. are ethically responsible for the unintended consequence
of any intervention__
Dave Snowden – Cognitive Edge

“I do not believe that change needs a robust and
compelling vision because I do not think that
most change efforts have an idea of the
endpoint or view until they get there.
Also, when you have that clarity of vision it is no
longer a change effort, it is a project to
accomplish someone’s work.
You are better off calling change with a strong
vision Project Management, than a change
process.”

Team’s current focus is on … Currently I need from this team …
Team cohesion
Task
accomplishment
Individual
achievement
Better
understanding
of my role
Support to meet
my goals
Listen to my
ideas & input

Task
1.Your team has been asked to create a complete
“network” using ALL of the PVC tubes and
connectors. Just like any good process – a strong
network will have limited gaps.
2.For this activity, no open tubes or connector holes
can be left – the structure will be fully enclosed
upon itself. This means that each tube will be
inserted into two connectors, that each connector
will have a tube in each opening, and that the whole
structure will be interconnected.
3.Your network design is a “stand alone” structure, so
for this activity, you are asked to focus on the task
in front of you – other groups are working on the
same process with the same pieces.

Distinctive = unique
or different about
your team/effort
Working Well = what
went well, what are
you proud of?
Small Improvements
= how can the team
be better? what does
that look like?

Team’s current focus is on …
Currently I need from this team …
Team cohesion
Task
accomplishment
Individual
achievement
Better
understanding
of my role
Support to meet
my goals
Listen to my
ideas & input

Psychological safety is a shared belief that the team is
safe for interpersonal risk taking. In psychologically safe
teams, team members feel accepted and respected
http://en.wikipedia.org/wiki/Psychological_safety

Teamwork is the reciprocal relationships of a group
of individuals, helping each other and themselves
to complete a task or project that they could not
complete on their own.
o What is my role in this team?
o How much control / influence will I have in this team?
o Will my goals / needs be met by this team?
o What will be the level of intimacy in this team? __

1 – 10 psych safety … sf team talk

6 word Post-it
response:
•Someone who is
not at this
workshop asked
you what you
learned, what do
you tell them?

•Construct a compelling vision(?)
•Vision must be relevant to the marketplace
•Value to org = viability in the marketplace
Stratum V: 5yr-10yr
CEO or Exec Dir
•Integration
•Integrate systems into a whole
•Value to org = connection as a whole, interface & strategy
Stratum IV: 2yr-5yr
VP or CEO of small company
•Systems
•Construct systems to support processes
•Value to org = predictability & consistency
Stratum III: 1yr-2yr
Director
•Process
•Ensures work gets done
•Value to org = accuracy, completeness, timeliness
Stratum II: 3mon-1yr
Manager
•Procedures
•Pace & Quality
•Value to org = quality
Stratum I: 1day-3mos
Front Line

societal progress
societal contribution
reputation
differentiation
positioning
service
quality
Complexity
High
Complexity Low

For our agency to build
capacity and be effective:
1. Where are we currently?
i.e. quality, service,
positioning, differentiation,
reputation
2. How do we know? What
evidence of belief can we
share?
3. What does the next layer
of team capacity look like?
How will we know that we
are making progress?

6 word Post-it
response:
•What would
your best funder
notice that
impressed them
about this
team’s work?

Viewing your teamwork through GetSET
How good do we need to
be to enhance our team
capacity through GetSET?
1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 – 10
Keep your number private

Current Average Need to be Average
# #

Each person identify(s):
oPersonal behavior you can
develop to sustain GetSET team
progress
oProfessional skill/ behavior you
can develop to sustain GetSET
progress
oTeam skill you can develop to
sustain GetSET progressMike Cardus :: www.MikeCardus.com

Table team
3 minutes
1.Choose a partner
2.Share area of improvement
3.Other person offers 2 pieces of
feedback
4.You say “Thank you”
5.Repeat with other person

What is the skill/
behavior you will
develop?
What is your current
status or level of
knowledge?
What is your next
progress step?
What do you expect
to have happen from
that progress step?
When and who will
you update and
share what you
learned from that
progress step? Mike Cardus :: www.MikeCardus.com

Team Development Through Employee Experience

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