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The Life of Pie




                                Miko Coffey
    Independent Web & Social Software Consultant
                        www.usingmyhead.com
Key

Pie I have eaten

Pie I have not
yet eaten
more than 1/4
             chart


of the total global population
           is online
                         Source: Nielsen / ComScore
World Internet Users         World Internet Users
    March 2008                    Sept 2009




   Asia                           Asia
   Europe                         Europe
   North America                  North America
   Latin America/Caribbean        Latin America/Caribbean
   Africa                         Africa
   Middle East                    Middle East
   Oceania/Australia              Oceania/Australia
                                                            Source: Nielsen
Text
My name
is Sally,
and I
make pies.




                     Ann likes pies.



             pies?
!




hot pies, apple pies
blueberry pies, pie,
sexy pies, you want
pies pie pies pie pie
$



hot pies, apple pies    Sallyā€™s Pies
blueberry pies, pie,
sexy pies, you want
pies pie pies pie pie   click here
!!!!
$       hot pie
        pies pie
 $
$       cherry
        pies pie

    $
$       tasty
        pie pies

 $
$       pies pie
        pie
        pie pie
RELEVANCE

      Text

 TRUST
Where can I get good
   cherry pie?




          ā€¢ NOT a search ā€˜machineā€™
          ā€¢Real HUMAN reviewers
Yay!
                                                             Yay!

  Pie     Sally makes        1 vote
Reviews   good pie.

                                          Yay!
  Pie     For tasty          1 vote
LoversŹ¼   pie, Sallyā€™s pie
Forum     is the best.


 NatŹ¼l    We know pie,       1 vote
 Pie
Assoc
          and Sallyā€™s pie              Every link from a relevant
          is good.
                                       website to yours =
 Pie                                   1 vote of conļ¬dence in
          Like cherry        1 vote
Pans R
  Us
          pie? Try Sally.              Google
Help!

Sally
AdWords
Pay per Click (PPC)
Video:
http://www.bbc.co.uk/virtualrevolution/interviews.shtml




                          Text




                       Raw video material courtesy of BBC The Virtual Revolution
                                                        Edited by Miko Coffey
$
         $
        $
Sally       $
        $
         $
        $
Sallyā€™s Gourmet Pies
                                           Hand-baked pie in these ļ¬‚avors:
                                           ā€¢ Deluxe cherry pie
                                           ā€¢ Amazing apple pie
                                           ā€¢ Perfect pumpkin pie
                                            Order your pie online
                                           Why choose Sallyā€™s hand-baked gourmet pies? ...



                                     SEO

    results listing:                                results listing:
                                            Hand-baked Gourmet Pies
Sallyā€™s Pies                                Order Sallyā€™s world-famous cherry pie,
My name is Sally, and I make pies.          amazing apple pie or pumpkin pie online.
                                            Hand-baked & delivered within 24 hours.
Source: ComScore
                              Aug 2009




   There are over 76 billion
searches performed on Google
      every month
Monthly Google Searches


ā€¢ hostels - 2,240,000   ā€¢ auberges - 74,000

ā€¢ hostel - 6,120,000    ā€¢ auberge - 1,500,000


ā€¢ albergues - 74,000    ā€¢ jugendherbergen - 823,000

ā€¢ albergue - 450,000    ā€¢ jugendherberge - 135,000
Over Ā£4.2
billion spent
online every
month         Text




                               Source: BBC
        Map courtesy of WikiMedia Commons
Hostel bookings




                    Key

                  HI marketshare

                  Hostelworld,
                  Hostelbookers,
                  Hostels.com etc
HI & SEO
ā€¢ Some initial work done
  so far, but LOTS more
  to do
ā€¢ High priority as of right
  now
ā€¢ Dedicated resource:
 ā€£   2x new SEO staff
     + Miko + Federico (P/T)
     + Mktg Team / ASSD / others

ā€¢ Focused on tangible,
  measurable results
Team SEO

ā€¢ GOAL: By 2011, to increase the number of
  visits to hihostels.com coming from search
  engines by a minimum of 30%
ā€¢ Aggressive, holistic approach to SEO: cover
  all the major areas & cover them well
ā€¢ Strategy, tactical plan & measures of success
ā€¢ Ofļ¬cial Kick-off Meeting: 23 Feb
Our SEO Approach
SEO: 2 Types
ā€¢ Natural search / organic search / unpaid search
ā€¢ Paid search / pay-per-click (PPC)
What determines a high rank in Google?
              CONTENT                               +      LINKS
                                                           Sallyā€™s
                                                                              Pie
                                                           gourmet
                                                                            Reviews
                                                           pies are ace.
  Sallyā€™s Gourmet Pies
  Hand-baked pie in these ļ¬‚avors:                         For tasty           Pie
  ā€¢ Deluxe cherry pie                                     pie, Sally        LoversŹ¼
  ā€¢ Amazing apple pie                                     hand-bakes        Forum
  ā€¢ Perfect pumpkin pie                                   the best.
   Order your pie online
                                                          We know pie,       NatŹ¼l
  Why choose Sallyā€™s hand-baked gourmet pies? ...         and Sallyā€™s pie    Pie
                                                          is good.          Assoc
Hand-baked Gourmet Pies
Order Sallyā€™s world-famous cherry pie,
amazing apple pie or pumpkin pie online.                   Like cherry       Pie
Hand-baked & delivered within 24 hours.                    pie? Try Sallyā€™s Pans R
                                                           gourmet pies.      Us

         On-page SEO                                    Off-page SEO
Google:
80% weight = links
20% weight = content

         Customers 100% content
   but if they never see your content....


                                            Source: SEOmoz
Text




       Source: SEOmoz
On-Page SEO
            CONTENT
                                           ā€¢ Page title & description
                                             are like ā€˜free adsā€™
 Sallyā€™s Gourmet Pies
                                           ā€¢ Must use the keywords
 Hand-baked pie in these ļ¬‚avors:
 ā€¢ Deluxe cherry pie                         you are targeting
 ā€¢ Amazing apple pie
 ā€¢ Perfect pumpkin pie                     ā€¢ Totally within HIā€™s
  Order your pie online                      control / remit
 Why choose Sallyā€™s hand-baked pies? ...
                                           ā€¢ Essential, not optional
                                             in competitive markets
Hand-baked Gourmet Pies
Order Sallyā€™s world-famous cherry pie,     ā€¢ Must entice, must
amazing apple pie or pumpkin pie online.
Hand-baked & delivered within 24 hours.      deliver
Text
Text
www.google.com/insights/search

Search term (keyword): tsunami
Search term: hostels




Search term: travel
Search term: cheap accommodation




Search term: cheap hostels
Search term: best hostels




Search term: best hostels London
Search term: boutique hostels




Search term: eco hostels
Search term: playa hostal




Search term: plage auberge
Off-Page SEO
                            LINKS
ā€¢ Of CRITICAL importance
                            Sallyā€™s
ā€¢ Links must be             gourmet              Pie
                                               Reviews
  RELEVANT                  pies are ace.


ā€¢ Should use the keywords   Sally hand-          Pie
                            bakes the          LoversŹ¼
  you are targeting         tastiest pies.     Forum

ā€¢ Links should be text
                            We know pie,        NatŹ¼l
                                                Pie
ā€¢ Should point to the       and Sallyā€™s pie
                                               Assoc
                            is good.
  relevant page
                            Like cherry
ā€¢ Partially within YOUR     pie? Try Sallyā€™s
                                                Pie
                                               Pans R
  (NAs) control / remit     cherry pies.         Us
Text
hostels.com          3,010,000 links - 1,933 sites linking in

hostelworld.com      128,000 links - 2,708 sites linking in

hostelbookers.com 179,000 links - 2,106 sites linking in

hhihostels.com       74,100 links - 1,466 sites linking in
HIā€™s Global Network
  Where the heck is it online?
(sorry)
YouTube ā€˜kitten surpriseā€™
http://www.youtube.com/watch?v=0Bmhjf0rKe8




                   Text
Iā€™m buying
pies online!
Iā€™m booking at
hihostels.com!
chart
1.7 billion

              Source: Nielsen
arguing
chatting                         networking

           laughing        commenting

                            ranting
helping each other                    raving

     sharing                    connecting

 joking                               meeting



                 BEING SOCIAL
625 million
 age 16-54
 use it on a
daily basis




               Source: Universal McCann
Social Media Study

ā€¢ Universal McCann
ā€¢ 4 ā€˜Wavesā€™ - 1 every 9 months since 2006
ā€¢ Google: ā€˜Universal McCann Wave 4ā€™
ā€¢ Latest: Spring 2009
ā€¢ Studied active internet users age 16-54
  in 38 countries
Ā© Universal McCann
Social
Bookmarking




     Ā© Universal McCann
Ā© Universal McCann
Social
Bookmarking




     Ā© Universal McCann
HIā€™s Social Media Plan
  ā€¢ MAIN GOAL = SEO, build more links
  ā€¢ Other beneļ¬ts:
   ā€£ Increased brand awareness
   ā€£ Increased trust from customers
   ā€£ Word-of-mouth marketing
   ā€£ Better customer experience
Text
Text
What is a blog?
INFORMATION          CONVERSATION

  Web Page              Forum
               +
                        Personal
  Editorial
                        Message

               =
              Blog
Text
Text
Text
Text
<
    185 million members
Top Ten Countries by Population - Year 2009




                    <
                           Over 350 million
                            active users
ā€œFacebookā€™s audience is bigger than
any TV network that has ever existed
      on the face of the earthā€
                             - Randall Rothenberg
                            Head of the Interactive
                           Advertising Bureau (IAB)
Search term: myspace




Search term: facebook
1.4 times


   Text
Text
As of
Dec 2009




           Text
Text
What do you do with your social
        proļ¬le page?




                            Ā© Universal McCann
Text
Text
Travel Channelā€™s
          ā€˜Kidnapā€™ Results
ā€¢ 3,110,299 monthly active users by Nov 2008
  (6 months after launch)
ā€¢ #1 branded app on Facebook, #1 travel app
ā€¢ 55 million ā€˜kidnapsā€™
ā€¢ 60,000 click-throughs per day
ā€¢ 7 page views per person
Text
Text
Video:
http://www.bbc.co.uk/programmes/b00qn37q




                 Text




                    Video courtesy of BBC The Virtual Revolution
Text
Text
Text
Text
tweet




        Source: Pew Internet
What is Twitter?

ā€¢ Micro-blogging
ā€¢ 1-to-many instant updates
ā€¢ Only 140 characters (like an SMS message)
ā€¢ New kid on the block in social networking
Why Twitter?
ā€¢ Digital convergence:
  ā€£ Can merge with Facebook Status Update
  ā€£ Can post to all major blog platforms
  ā€£ Widget-ised = feed into any website, social
    network, blog or RSS
ā€¢ FREE to ā€˜tweetā€™ via SMS
ā€¢ Brevity = quick, easy, no need to compose/format
  (unlike blogs or email)
ā€¢ Follow if you want: pull vs push
Facebook vs MySpace vs Twitter
22 out of the top 30
 are about Twitter
Twitter Lingo
ā€¢ tweet = a Twitter message
ā€¢ follow = subscribe to receive someoneā€™s tweets
ā€¢ tweeples = Twitter audience
ā€¢ RT / re-tweet = copy & paste someone elseā€™s tweet
  into your feed
ā€¢ @ = private message to a person on Twitter
  (eg. @mikosoft)
ā€¢ # = shorthand name for a subject on Twitter
  (eg. #WinterOlympics)
ā€¢ bit.ly snurl tinyurl = web address shorteners
Text
Text
Text
Text
Text
Text
Text
Text
HIā€™s Social Media Actions
 ā€¢ MONITOR key terms
  ā€£ Brand-related
  ā€£ Travel-related
 ā€¢ LISTEN to what people are saying
 ā€¢ Respond appropriately (including a link, of
   course!)
 ā€¢ Incentivise ā€˜brand ambassadorsā€™ to talk
   about us
Example Competitions
ā€¢ Digg us or bookmark us in Delicious & win an
  iPod
ā€¢ Tweet about your favourite HI Hostel
ā€¢ Blog about your trip
ā€¢ Link to us in your Facebook status
ā€¢ Tag & links your photos or videos of an HI
  hostel
Join the conversation


  Your
Customers

                 You
Text
Thank You
          miko@usingmyhead.com
              Twitter: mikosoft

Presentation: www.slideshare.net/mikocoffey

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The Life of Pie (slides only)

  • 1. The Life of Pie Miko Coffey Independent Web & Social Software Consultant www.usingmyhead.com
  • 2. Key Pie I have eaten Pie I have not yet eaten
  • 3. more than 1/4 chart of the total global population is online Source: Nielsen / ComScore
  • 4. World Internet Users World Internet Users March 2008 Sept 2009 Asia Asia Europe Europe North America North America Latin America/Caribbean Latin America/Caribbean Africa Africa Middle East Middle East Oceania/Australia Oceania/Australia Source: Nielsen
  • 5.
  • 7. My name is Sally, and I make pies. Ann likes pies. pies?
  • 8. ! hot pies, apple pies blueberry pies, pie, sexy pies, you want pies pie pies pie pie
  • 9. $ hot pies, apple pies Sallyā€™s Pies blueberry pies, pie, sexy pies, you want pies pie pies pie pie click here
  • 10. !!!! $ hot pie pies pie $ $ cherry pies pie $ $ tasty pie pies $ $ pies pie pie pie pie
  • 11. RELEVANCE Text TRUST
  • 12. Where can I get good cherry pie? ā€¢ NOT a search ā€˜machineā€™ ā€¢Real HUMAN reviewers
  • 13. Yay! Yay! Pie Sally makes 1 vote Reviews good pie. Yay! Pie For tasty 1 vote LoversŹ¼ pie, Sallyā€™s pie Forum is the best. NatŹ¼l We know pie, 1 vote Pie Assoc and Sallyā€™s pie Every link from a relevant is good. website to yours = Pie 1 vote of conļ¬dence in Like cherry 1 vote Pans R Us pie? Try Sally. Google
  • 16. Video: http://www.bbc.co.uk/virtualrevolution/interviews.shtml Text Raw video material courtesy of BBC The Virtual Revolution Edited by Miko Coffey
  • 17. $ $ $ Sally $ $ $ $
  • 18. Sallyā€™s Gourmet Pies Hand-baked pie in these ļ¬‚avors: ā€¢ Deluxe cherry pie ā€¢ Amazing apple pie ā€¢ Perfect pumpkin pie Order your pie online Why choose Sallyā€™s hand-baked gourmet pies? ... SEO results listing: results listing: Hand-baked Gourmet Pies Sallyā€™s Pies Order Sallyā€™s world-famous cherry pie, My name is Sally, and I make pies. amazing apple pie or pumpkin pie online. Hand-baked & delivered within 24 hours.
  • 19. Source: ComScore Aug 2009 There are over 76 billion searches performed on Google every month
  • 20. Monthly Google Searches ā€¢ hostels - 2,240,000 ā€¢ auberges - 74,000 ā€¢ hostel - 6,120,000 ā€¢ auberge - 1,500,000 ā€¢ albergues - 74,000 ā€¢ jugendherbergen - 823,000 ā€¢ albergue - 450,000 ā€¢ jugendherberge - 135,000
  • 21. Over Ā£4.2 billion spent online every month Text Source: BBC Map courtesy of WikiMedia Commons
  • 22. Hostel bookings Key HI marketshare Hostelworld, Hostelbookers, Hostels.com etc
  • 23. HI & SEO ā€¢ Some initial work done so far, but LOTS more to do ā€¢ High priority as of right now ā€¢ Dedicated resource: ā€£ 2x new SEO staff + Miko + Federico (P/T) + Mktg Team / ASSD / others ā€¢ Focused on tangible, measurable results
  • 24. Team SEO ā€¢ GOAL: By 2011, to increase the number of visits to hihostels.com coming from search engines by a minimum of 30% ā€¢ Aggressive, holistic approach to SEO: cover all the major areas & cover them well ā€¢ Strategy, tactical plan & measures of success ā€¢ Ofļ¬cial Kick-off Meeting: 23 Feb
  • 26. SEO: 2 Types ā€¢ Natural search / organic search / unpaid search ā€¢ Paid search / pay-per-click (PPC)
  • 27. What determines a high rank in Google? CONTENT + LINKS Sallyā€™s Pie gourmet Reviews pies are ace. Sallyā€™s Gourmet Pies Hand-baked pie in these ļ¬‚avors: For tasty Pie ā€¢ Deluxe cherry pie pie, Sally LoversŹ¼ ā€¢ Amazing apple pie hand-bakes Forum ā€¢ Perfect pumpkin pie the best. Order your pie online We know pie, NatŹ¼l Why choose Sallyā€™s hand-baked gourmet pies? ... and Sallyā€™s pie Pie is good. Assoc Hand-baked Gourmet Pies Order Sallyā€™s world-famous cherry pie, amazing apple pie or pumpkin pie online. Like cherry Pie Hand-baked & delivered within 24 hours. pie? Try Sallyā€™s Pans R gourmet pies. Us On-page SEO Off-page SEO
  • 28. Google: 80% weight = links 20% weight = content Customers 100% content but if they never see your content.... Source: SEOmoz
  • 29. Text Source: SEOmoz
  • 30. On-Page SEO CONTENT ā€¢ Page title & description are like ā€˜free adsā€™ Sallyā€™s Gourmet Pies ā€¢ Must use the keywords Hand-baked pie in these ļ¬‚avors: ā€¢ Deluxe cherry pie you are targeting ā€¢ Amazing apple pie ā€¢ Perfect pumpkin pie ā€¢ Totally within HIā€™s Order your pie online control / remit Why choose Sallyā€™s hand-baked pies? ... ā€¢ Essential, not optional in competitive markets Hand-baked Gourmet Pies Order Sallyā€™s world-famous cherry pie, ā€¢ Must entice, must amazing apple pie or pumpkin pie online. Hand-baked & delivered within 24 hours. deliver
  • 31.
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  • 37.
  • 38. Search term: cheap accommodation Search term: cheap hostels
  • 39. Search term: best hostels Search term: best hostels London
  • 40. Search term: boutique hostels Search term: eco hostels
  • 41. Search term: playa hostal Search term: plage auberge
  • 42. Off-Page SEO LINKS ā€¢ Of CRITICAL importance Sallyā€™s ā€¢ Links must be gourmet Pie Reviews RELEVANT pies are ace. ā€¢ Should use the keywords Sally hand- Pie bakes the LoversŹ¼ you are targeting tastiest pies. Forum ā€¢ Links should be text We know pie, NatŹ¼l Pie ā€¢ Should point to the and Sallyā€™s pie Assoc is good. relevant page Like cherry ā€¢ Partially within YOUR pie? Try Sallyā€™s Pie Pans R (NAs) control / remit cherry pies. Us
  • 43. Text
  • 44. hostels.com 3,010,000 links - 1,933 sites linking in hostelworld.com 128,000 links - 2,708 sites linking in hostelbookers.com 179,000 links - 2,106 sites linking in hhihostels.com 74,100 links - 1,466 sites linking in
  • 45. HIā€™s Global Network Where the heck is it online?
  • 50. chart 1.7 billion Source: Nielsen
  • 51. arguing chatting networking laughing commenting ranting helping each other raving sharing connecting joking meeting BEING SOCIAL
  • 52. 625 million age 16-54 use it on a daily basis Source: Universal McCann
  • 53. Social Media Study ā€¢ Universal McCann ā€¢ 4 ā€˜Wavesā€™ - 1 every 9 months since 2006 ā€¢ Google: ā€˜Universal McCann Wave 4ā€™ ā€¢ Latest: Spring 2009 ā€¢ Studied active internet users age 16-54 in 38 countries
  • 55. Social Bookmarking Ā© Universal McCann
  • 57. Social Bookmarking Ā© Universal McCann
  • 58. HIā€™s Social Media Plan ā€¢ MAIN GOAL = SEO, build more links ā€¢ Other beneļ¬ts: ā€£ Increased brand awareness ā€£ Increased trust from customers ā€£ Word-of-mouth marketing ā€£ Better customer experience
  • 59. Text
  • 60. Text
  • 61. What is a blog? INFORMATION CONVERSATION Web Page Forum + Personal Editorial Message = Blog
  • 62. Text
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  • 66. < 185 million members
  • 67. Top Ten Countries by Population - Year 2009 < Over 350 million active users
  • 68. ā€œFacebookā€™s audience is bigger than any TV network that has ever existed on the face of the earthā€ - Randall Rothenberg Head of the Interactive Advertising Bureau (IAB)
  • 69. Search term: myspace Search term: facebook
  • 70. 1.4 times Text
  • 71. Text
  • 73. Text
  • 74. What do you do with your social proļ¬le page? Ā© Universal McCann
  • 75.
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  • 78. Travel Channelā€™s ā€˜Kidnapā€™ Results ā€¢ 3,110,299 monthly active users by Nov 2008 (6 months after launch) ā€¢ #1 branded app on Facebook, #1 travel app ā€¢ 55 million ā€˜kidnapsā€™ ā€¢ 60,000 click-throughs per day ā€¢ 7 page views per person
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  • 81. Video: http://www.bbc.co.uk/programmes/b00qn37q Text Video courtesy of BBC The Virtual Revolution
  • 82. Text
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  • 86. tweet Source: Pew Internet
  • 87. What is Twitter? ā€¢ Micro-blogging ā€¢ 1-to-many instant updates ā€¢ Only 140 characters (like an SMS message) ā€¢ New kid on the block in social networking
  • 88. Why Twitter? ā€¢ Digital convergence: ā€£ Can merge with Facebook Status Update ā€£ Can post to all major blog platforms ā€£ Widget-ised = feed into any website, social network, blog or RSS ā€¢ FREE to ā€˜tweetā€™ via SMS ā€¢ Brevity = quick, easy, no need to compose/format (unlike blogs or email) ā€¢ Follow if you want: pull vs push
  • 89. Facebook vs MySpace vs Twitter
  • 90. 22 out of the top 30 are about Twitter
  • 91.
  • 92. Twitter Lingo ā€¢ tweet = a Twitter message ā€¢ follow = subscribe to receive someoneā€™s tweets ā€¢ tweeples = Twitter audience ā€¢ RT / re-tweet = copy & paste someone elseā€™s tweet into your feed ā€¢ @ = private message to a person on Twitter (eg. @mikosoft) ā€¢ # = shorthand name for a subject on Twitter (eg. #WinterOlympics) ā€¢ bit.ly snurl tinyurl = web address shorteners
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  • 101. HIā€™s Social Media Actions ā€¢ MONITOR key terms ā€£ Brand-related ā€£ Travel-related ā€¢ LISTEN to what people are saying ā€¢ Respond appropriately (including a link, of course!) ā€¢ Incentivise ā€˜brand ambassadorsā€™ to talk about us
  • 102. Example Competitions ā€¢ Digg us or bookmark us in Delicious & win an iPod ā€¢ Tweet about your favourite HI Hostel ā€¢ Blog about your trip ā€¢ Link to us in your Facebook status ā€¢ Tag & links your photos or videos of an HI hostel
  • 103. Join the conversation Your Customers You
  • 104. Text
  • 105. Thank You miko@usingmyhead.com Twitter: mikosoft Presentation: www.slideshare.net/mikocoffey