Leveraging Cultural Intelligence

1. Enhancing Cultural Intelligence Keith Miller CEO Professional Coach Columbia University Million Dollar Enterprises LLC Copyright 2011, Keith Miller, Million Dollar Enterprises LLC

7. Cultural awareness is mostly unnoticed unless we are paying special attention to cultural detail but the information at any one time is too great for the average human mind to process. This leads to a multiple reality among individuals experiencing the same situation in which they see the interaction differently because of their cultural awareness. The cultural surface displays our behaviors and practices which is a small portion of our cultural being. Our non-observable behaviors include our attitudes, held beliefs, and core values which are developed through family, religion, education, history, media, and more. Copyright 2011, Keith Miller, Million Dollar Enterprises LLC

8. The complexity of cultural factors is represented by over 300 combinations when interacting cross-culturally. The universal factors of culture involve more factors than the human mind is capable of understanding at one moment in time. This phenomenon leads to a “multiple reality” where the cultural interaction is interpreted differently by all individuals involved. These cultural factors impact the way business is conducted. These differences lead to miscommunication and failed business transactions. Copyright 2011, Keith Miller, Million Dollar Enterprises LLC

9. These 4 factors combine to create a culturally dynamic individual that can handle complex cultural situations with ease. The goal is to become proficient in all four factors of cultural intelligence. Copyright 2011, Keith Miller, Million Dollar Enterprises LLC

18. This graph displays the cultural behaviors of the Philippines, Arab World, Japan, Taiwan, United States, and Hong Kong. This diverse collection, gives us a broad idea of how different cultures generally behave according to the 5 universal dimensions of Power Distance (PDI), Individualism (IDV), Masculinity (Achievement) (MAS), Uncertainty Avoidance (UAI), and Time Orientation (LTO). Copyright 2011, Keith Miller, Million Dollar Enterprises LLC

20. Copyright 2011, Keith Miller, Million Dollar Enterprises LLC