8. Core Purpose
✦ What you continue to strive to achieve
✦ Mother Theresa’s “Love the Poor”
✦ Single Purpose : Disney-Happiness, WalMart-
Affordable, Microsoft-Uniquity
9. BHAG
✦ Big Hairy Audacious Goal
✦ Measurable 10 - 30 Year Goal
✦ Audacious but not Bragadoccio
15. Brand Promise
✦ What makes you different from competition?
✦ What leads your marketing message?
✦ MacDonals: Speed, Consistency, Fun for Kids
✦ SouthWest: Low Fares, Lots of Flights, Lots
of Fun
✦ Table Stakes
✦ USP or Value Proposition
16. Key Thrusts
✦ What are the handful of things to do in the
next few years to reach your Target, Deliver
your brand promise and dominate your
sandbox
17. KPIs
✦ Look at these daily or weekly
✦ Dell : Ship to Target, Initial Incident Rate,
First Time Fix
✦ Know these!
✦ Clue: These numbers tell you whether you’re
keeping your promise to customers
21. Annual Column
✦ Yr Ending
✦ Revenues
✦ Profit
✦ Active Members
✦ Gross Margin
✦ Cash
✦ Rev./Emp.
22. Key Initiatives
✦ Priorities for the Year
✦ Of for Quarter for rapidly growing companies
✦ Key items on your growth list
✦ No need to correspond to Key Thrusts
23. #1 or #2 Critical
Outcomes for Year
✦ Eg. Silva Manifesting Product Launch
✦ Amonk Continuity Program