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Factors for Effective Organisations

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Describe factors which contribute to the effectiveness of an organisation Administrative Services Outcome 1 © Inspiring Education 2006
Learning Outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
The Admin Assistant ,[object Object],[object Object],[object Object],© Inspiring Education 2006
In What Way Does an Admin Assistant SUPPORT others? © Inspiring Education 2006 The ROLE of the Admin Assistant Creates Letters Creates Memos Creates Reports Arranges Business Travel Manages the Reception area Responsible for photocopying Responsible for filing Responsible for managing telephone calls
The Role of the Admin Assistant Explained ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
The Role of the Admin Assistant Explained ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006 This area will be covered in greater detail later on in the course
The Role of the Admin Assistant - Summary ,[object Object],[object Object],© Inspiring Education 2006 Routine Tasks ,[object Object],[object Object],[object Object],Non-Routine Tasks ,[object Object],[object Object],We are now going to consider what TYPE of person an Admin Assistant is by looking at the qualities and skills which are needed to be a good Admin Assistant.
The QUALITIES of an Admin Assistant ,[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
The SKILLS of an Admin Assistant ,[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
Recruiting The Best Admin Assistant ,[object Object],[object Object],[object Object],© Inspiring Education 2006
The Job Description ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
The Person Specification ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
Skills Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
Skills Scan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
SWOT Analysis: Strengths, Weaknesses, Opportunities and Threats. ,[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
SWOT Analysis © Inspiring Education 2006 STRENGTHS These are things the employee is good at. WEAKNESSES These are things the employee needs to work on to improve. THREATS These are things which may discourage the employee. OPPORTUNITIES These are things which could boost the employee’s morale.
Effective Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
Features of Effective Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
The Value of Good Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
Barriers to Effective Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
Internal & External Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006 Internal Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],External Communication
Methods of Communication ,[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
Oral Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
Oral Communication – Strengths and Weaknesses © Inspiring Education 2006 ,[object Object],[object Object],[object Object],[object Object],Strengths Weaknesses ,[object Object],[object Object],[object Object],[object Object]
Written Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
Written Communication – Strengths and Weaknesses © Inspiring Education 2006 ,[object Object],[object Object],[object Object],Strengths Weaknesses ,[object Object],[object Object],[object Object]
Visual Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
Visual Communication – Strengths and Weaknesses © Inspiring Education 2006 ,[object Object],[object Object],[object Object],Strengths Weaknesses ,[object Object],[object Object],[object Object]
Effects of Poor Communication © Inspiring Education 2006 To The Organisation ,[object Object],[object Object],[object Object],To The Employee ,[object Object],[object Object],[object Object]
Importance of Good Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
The Mission Statement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
Effects of Poor Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
Customer Service - Legislation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
The Trades Description Act 1968 ,[object Object],[object Object],[object Object],© Inspiring Education 2006
The Consumer Credit Act 1974 ,[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
The Sale of Goods Act 1979 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006
The Consumer Protection Act 1987 ,[object Object],[object Object],[object Object],© Inspiring Education 2006
The Consumer Protection (Distance Selling) Regulations 2000 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© Inspiring Education 2006

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Factors for Effective Organisations

  • 1. Describe factors which contribute to the effectiveness of an organisation Administrative Services Outcome 1 © Inspiring Education 2006
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  • 4. In What Way Does an Admin Assistant SUPPORT others? © Inspiring Education 2006 The ROLE of the Admin Assistant Creates Letters Creates Memos Creates Reports Arranges Business Travel Manages the Reception area Responsible for photocopying Responsible for filing Responsible for managing telephone calls
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  • 16. SWOT Analysis © Inspiring Education 2006 STRENGTHS These are things the employee is good at. WEAKNESSES These are things the employee needs to work on to improve. THREATS These are things which may discourage the employee. OPPORTUNITIES These are things which could boost the employee’s morale.
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