A talk given at Service Design in Government 2016 by Simon Gough (Redfront) and Warren Smith (Government Digital Service).

1. USER-CENTREDLEGAL
FRAMEWORKS
WARREN SMITH
INTERIM PROGRAMME DIRECTOR
DIGITAL MARKETPLACE
GOVERNMENT DIGITAL SERVICE
(@WDANGERSMITH)
SIMON GOUGH
REDFRONT
@MISTERGOUGH

2. CO-DESIGNING
THEDIGITAL
OUTCOMESAND
SPECIALISTS
FRAMEWORK

3. WHY?

4. USER-CENTRED LEGAL FRAMEWORKS
THECONTRACTS

5. SERVICEDESIGNSTARTSWITH
USERNEEDS,
NOTGOVERNMENTNEEDS
USER-CENTRED LEGAL FRAMEWORKS

6. THEDIGITAL
MARKETPLACE&
AGILEWORKING

7. HOW?

8. USER-CENTRED LEGAL FRAMEWORKS
THEPROCESS1
▸ Cross-functional teams.
▸ Prototyping versus hacking.
▸ Reducing and simplifying.
▸ Contracts as digital products.

16. USER-CENTRED LEGAL FRAMEWORKS
THEPROCESS2
▸ Working with user researchers.
▸ The roadshows.
▸ Blogging and feedback.

17. USER-CENTRED LEGAL FRAMEWORKS
THEPROCESS3
▸ Re-writing.
▸ Plain English.
▸ Content designers
and copywriters.

18. REFLECTIONS

19. USER-CENTRED LEGAL FRAMEWORKS
THOUGHTSONTHEINITIALSESSIONS
▸ The people.
▸ The process.
▸ The unexpected.

20. OUTCOMES

21. USER-CENTRED LEGAL FRAMEWORKS
WHATHAPPENEDNEXT?
▸ Over 50% smaller framework
awarded last week.
▸ Simplifying other government
procurement processes and tools.
▸ Procurement tools as digital
products.
▸ The Open Contracting Data
Standard.
▸ Registers.

22. THEFUTURE

23. USER-CENTRED LEGAL FRAMEWORKS
CONTINUEDEXPLORATION
▸ Trust-based procurement.
▸ Law as (open) data.
▸ Smart contracts.

24. SIMONGOUGH(@MISTERGOUGH)
WARRENSMITH(@WDANGERSMITH)
THANK YOU!