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Cover: Using Analy1cs to Improve
Customer Engagement
Sam	Ransbotham	is	an	associate	professor	in	the	Informa+on	Systems	Department	
at	the	Carroll	School	of	Management	at	Boston	College,	as	well	as	guest	editor	for	
MIT	Sloan	Management	Review’s	Data	&	Analy+cs	Big	Ideas	ini+a+ve.	
David	Kiron	is	the	execu+ve	editor	of	MIT	Sloan	Management	Review.	
Allison	Ryder	is	the	senior	project	editor	of	MIT	Sloan	Management	Review.	She	
will	moderate	the	discussion.
Content Overview
Key findings from the 2018 Data & Analytics Global
Executive Study and Research Report
Special	Guest:	Teddy	Bekele	is	vice	president	of	
agricultural	technology	for	WinField	United,	a	division	
of	Land	O’Lakes	Inc.	
Learn more: sloanreview.mit.edu/analytics2018
©2016.	WinField	is	a	registered	trademark	and	WinField	United	is	a	trademark	of	Winfield	Sol.	
Ag Technology
Teddy	Bekele	
Teddy	Bekele
Purina
Animal nutrition
and feed
Diversified agribusinesses driven by insights and innova1on to feed
human progress from farm to fork
WinField United
Ag services,
crop inputs,
precision agriculture
Land O’Lakes
Dairy foods and
ingredients
Land O’Lakes
SUSTAIN
Sustainability
Three-Step Distribu1on Model
Applied 
Research and
Insights
Ag Technology
©2017. WinField is a registered trademark and WinField United is a trademark of Winfield Solutions.	
4 Year Avg =170
4 Year Max = 534
Delivering Answer Plot Insights…
Nearly	200	
loca+ons	
664	Answer	
Plot	
Knowledge	
Events	
32	States	3	
countries	
6+	Million	
Data	Points	
>	750,000	
Trials
2017 Hybrid
Specific Ranges
1.2 - 18.4
39.5 – 97.2
2.4 – 29.9
0 – 37.0
Ag Tech Team Mission
This	team’s	mission	is	to	lead	the	market	in	connec+ng	data,	science	and	math	
with	the	art	of	trusted	local	agronomy.		By	empowering	WinField	United	and	
our	Owners	with	unparalleled	insights	and	products,	together,	we	will	unlock	
the	poten+al	of	the	growers	we	serve.		
	
Advancing	Agriculture	Intelligently	through	Technology
©2016. WinField is a registered trademark and WinField United is a trademark of Winfield Sol.	
Owner Strategy
Streamline your
agronomy business’ so
you can put more effort
where it matters
PorEolio:	Enabling	our	owners	to	digitally	win	In	Season	
Developed	for	the	agronomist	
to	help	farmers	sustainably	
maximize	potential	by	adjusting	
to	the	conditions	of	the	season	
Allowing	owners	to	create	their	own	
ag	tech	package	with	market	leading	
tools	and	connecting	them	together	
to	offer	a	secure	and	retail-centric	
data	management	solution		
In	Season	Decision	Tools	 ATLAS	Web	Portal	
	Improving	retailer’s	digital	
presence	with	growers	and	
offering	agronomic	insights	to	
increase	loyalty	and	stickiness		
1	 2	 3
Right Genetics @
Right Population
In Season
Adjustments
In Season
Plant Nutrition
In Season
Crop Protection
R7® Tool NutriSolutions® R7® Field ForecastingR7® Field Monitoring
Helping	Growers	with	Key	In-Season	Decisions
©2016.	WinField	is	a	registered	trademark	and	WinField	United	is	a	trademark	of	Winfield	Solu+ons.	
Tissue/Soil	Analysis	
Answer	Plot	Insights	
Real	Time	Weather	Data	
In	Season	Imagery	
As	Applied	Data	
Every	Plant	is	a	Sensor	
R7	Field	Forecastomg:	“Closing	the	Gap”	In	Season
ATLAS	Web	Portal
©2016.	WinField	is	a	registered	trademark	and	WinField	United	is	a	trademark	of	Winfield	Solu+ons.	
Disease	Map	
Response	to	Fungicide	
R7	Field	Details	
ATLAS	Web	Portal
Jun	1,	2017	
May	25,	2017
Average	yield	on	the	field:	195.26	bushels	–	up	22%			
Economics	is	NOW	driving	Sustainability
Overview of findings
•  Competitive advantage from analytics continues to grow.
•  Analytics is driving customer engagement.
•  Analytically mature organizations use more data sources
to engage customers.
•  Sharing data can improve influence with customers and
other groups.
Learn more: sloanreview.mit.edu/analytics2018
Data & Analytics Global Study
Overview
Key features: Over 1,900 global executives surveyed, 101
countries represented, and 17 qualitative interviews with
industry leaders.
Learn more: sloanreview.mit.edu/analytics2018
Competitive Advantage from
Analytics
Competitive advantage has grown steadily for the past
three years.
Learn more: sloanreview.mit.edu/analytics2018
Data and Insights
Executives report more access to data but are not able to
turn it into insights.
Learn more: sloanreview.mit.edu/analytics2018
We’ve segmented practitioners into three groups.
Defining Analytical Maturity
Learn more: sloanreview.mit.edu/analytics2018
Customer Engagement and
Maturity
Learn more: sloanreview.mit.edu/analytics2018
The Analytics Core Index
1.  Ingesting data
• Capturing, aggregating, and
integrating data
2.  Analyzing data
• Descriptive analytics, predictive
analytics, and prescriptive analytics
3.  Applying insights
• Disseminating data insights and
incorporating insights into automated
processes
Learn more: sloanreview.mit.edu/analytics2018
Data Sharing and Innovation
Learn more: sloanreview.mit.edu/analytics2018
Data Sharing and Influence
Learn more: sloanreview.mit.edu/analytics2018
Customer Engagement and
The Analytics Core Index
Learn more: sloanreview.mit.edu/analytics2018
Customer Engagement by
Maturity Level
Learn more: sloanreview.mit.edu/analytics2018
Timely Data and
Customer Engagement
Learn more: sloanreview.mit.edu/analytics2018
Enduring Challenges
•  Striking the Balance in Data-Human Partnerships
•  Leadership and Culture
•  Organizing for Analytics
•  Tricky Metrics
•  Data Quality
Learn more: sloanreview.mit.edu/analytics2018
Learn more: sloanreview.mit.edu/analytics2018
© Massachusetts Institute of Technology, 2018
Today’s webinar will be available to watch
on-demand within 3 to 4 business days.

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Using Analytics to Improve Customer Engagement