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Order Processing in Miva Merchant 9

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Smooth, efficient order processing is absolutely vital for a successful online business, and is an excellent way to build customer loyalty and trust. Learn how to master managing order status, splitting shipments, shipping labels, and automated customer email sequences at the heart of your revenue.
MivaCon 2016, Thursday session 1.

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Order Processing in Miva Merchant 9

  1. 1. SESSION TITLE Presenter’s Name Order Processing in Miva Merchant 9 PRESENTER: Brandon DePauw
  2. 2. Order Filtering
  3. 3. Order Filters • Date Range • Batch • Payment Status • Order Status
  4. 4. Search Features
  5. 5. Search Features • Simple Search • Find in List • Advanced Search • Save Current Search • Manage Saved Searches • Saved Searches
  6. 6. Order Functions
  7. 7. Top Bar Order Functions • CSV • Edit • Batch Actions • Create Shipment • Back Order • Capture Payment • Archive • Notes • Delete
  8. 8. Create New Order
  9. 9. Manually Creating An Order • Insert Customer Information • Add Products – Custom Charges • Add Payment Information • Add Discounts/Charges • Trigger Order Email If Necessary
  10. 10. Managing An Order
  11. 11. Managing An Order • Notes • Order Emails • Unlock Encrypted Orders • Authorize/Capture
  12. 12. Managing An Order • Delete/Cancel • Split • Back Order • Apply Coupons • Apply Discounts • Edit Charges
  13. 13. Shipments
  14. 14. Managing An Order - Shipments • Create Shipment • Enter Tracking Numbers • Generate Shipping Labels • View/Print Shipping Labels
  15. 15. Generate Shipping Labels This screen will look different depending on your shipping method and module.
  16. 16. View/Print Shipping Labels The status will change to include the tracking code and the View/Print Shipping Label link.
  17. 17. View/Print Shipping Labels
  18. 18. Managing An Order - Returns • Create Returns • Manage Returns • Returns Emails

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