Personal Information
Entreprise/Lieu de travail
Burlington, Vermont Area, Vermont United States
Profession
Success Architect
Secteur d’activité
Technology / Software / Internet
Site Web
www.dri-global.com
À propos
In the role of success architect, I am responsible and accountable for optimizing the post-sale processes, end-user system adoption and fostering strong customer relationships. Together, these initiatives combined to create our customers’ experience. Specific activities include listening, learning and advising (to and with) the many ‘interdependent’ services teams, executive sponsors and stakeholders, to ensure successful deployment and adoption of CRM. The team will be focusing on a specific portfolio of customers, providing technical leadership along with a deep understanding of the implementation, ensuring overall adoption and driving business value and customer satisfaction.
Mots-clés
social crm
crm
social business
customer service
social customer
scrm
analytics
personalization
customer experience
service experience
customer relationship management
marketing
brand
customer relationship managagment
experience
mitch lieberman
contact center
contact centre
customer
social
sales
Tout plus
Présentations
(7)J’aime
(6)Empowering Revolution in a New Customer Landscape
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il y a 12 ans
Start-up of You, Visual Summary
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il y a 11 ans
Death by PowerPoint
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il y a 16 ans
Biology of Business: Complex Adaptive Systems
Farrow
•
il y a 14 ans
Rapid Influence Strategic Planning Product June 2009
RapidInfluence
•
il y a 14 ans
Web 2.0 Tools to Inspire
Chrystal Porter
•
il y a 14 ans
Personal Information
Entreprise/Lieu de travail
Burlington, Vermont Area, Vermont United States
Profession
Success Architect
Secteur d’activité
Technology / Software / Internet
Site Web
www.dri-global.com
À propos
In the role of success architect, I am responsible and accountable for optimizing the post-sale processes, end-user system adoption and fostering strong customer relationships. Together, these initiatives combined to create our customers’ experience. Specific activities include listening, learning and advising (to and with) the many ‘interdependent’ services teams, executive sponsors and stakeholders, to ensure successful deployment and adoption of CRM. The team will be focusing on a specific portfolio of customers, providing technical leadership along with a deep understanding of the implementation, ensuring overall adoption and driving business value and customer satisfaction.
Mots-clés
social crm
crm
social business
customer service
social customer
scrm
analytics
personalization
customer experience
service experience
customer relationship management
marketing
brand
customer relationship managagment
experience
mitch lieberman
contact center
contact centre
customer
social
sales
Tout plus