The document provides information about Elder Technology Assistance Group (ETAG), a non-profit organization that aims to eliminate the digital divide between older and younger generations by providing technology assistance programs for seniors. ETAG pairs tech-savvy volunteers with older adults to teach them how to use modern computer technologies. The organization focuses on usability principles like effectiveness, efficiency, safety, utility, learnability and memorability to ensure technology is accessible for older adults. It is working with SERC to test the usability of an online pharmacy's website for seniors.

1. What’s a Facebook?

2. Welcome! Before we get started… A little information about myself and

3. I came from CCIT @ UTM / Sheridan Graduated in 2008

5. In CCIT at Sheridan, I learned about the Sheridan Elder Research Centre (SERC) Volunteered for a study that investigated the process of education for seniors learning to use a computer. “ Tech Tutor”

6. SERC’s study was interesting for a number of reasons… I learned many things about technology and people

7. Technology supports lifelong learning

8. Young educators can teach technology

9. Technology education can start intergenerational relationships

10. The Internet can easily be considered an assistive technology It enables a person to do SO much!

11. I volunteered with SERC for 3 years After graduating from CCIT, I started

12. Elder Technology Assistance Group is a non-profit organization dedicated to eliminating the digital divide that exists between much of the older adult demographic and the younger, more technology savvy generations. If it plugs into the wall or runs on a battery, ETAG can help 

13. Why help seniors learn about technology? It enables communication Creates choices and opportunities Provides a sense of freedom

14. Volunteer Technology Assistance Program Technology assistance initiatives include: Life Long Learning Workshops Retirement Community Classes

15. So…

16. What’s the bright idea behind ETAG’s Volunteer Technology Assistance Program? Pair tech savvy volunteers with older adults who have the desire to learn how to use modern computer technologies.

17. Let’s pause for a second…

18. Do you know what they are moving in this picture? 5MB of storage in 1956. Things change fast…

20. We want to make sure that older adults are given an equal opportunity to stay connected with technology.

21. Usability is #1 for ETAG low usability = not very usable

23. Effectiveness How good a “system” is at doing what it is supposed to do. Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond Human-computer Interaction . New York, NY: J. Wiley & Sons, 2002. Print. EX: Doro instructions

24. Efficiency The way a “system” supports users in carrying out their tasks. Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond Human-computer Interaction . New York, NY: J. Wiley & Sons, 2002. Print. EX: Personalizing OS to remove steps

25. Safety Protecting the user from dangerous conditions and undesirable situations Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond Human-computer Interaction . New York, NY: J. Wiley & Sons, 2002. Print. EX: Chatroulette.com

26. Utility Extent to which the “system” provides the right kind of functionality so that users can do what they need or want to do. Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond Human-computer Interaction . New York, NY: J. Wiley & Sons, 2002. Print. EX: Pointerware

27. Learnability How easy a “system” is to learn and use. Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond Human-computer Interaction . New York, NY: J. Wiley & Sons, 2002. Print. EX: Learn to recognize

28. Memorability How easy a “system” is to remember how to use, once learned. Preece, Jenny, Yvonne Rogers, and Helen Sharp. Interaction Design: beyond Human-computer Interaction . New York, NY: J. Wiley & Sons, 2002. Print.

33. Thanks 